Customer Service Order Processor

Samantha Manning

Saint Petersburg, FL adwzq8@r.postjobfree.com 727-***-****

Personal Statement: I have more than 25 years of experience in customer service, organizational excellence, and proven leadership in a retail environment. I have demonstrated a high degree of loyalty and integrity to my employers, but I am currently seeking to transition into a new role in a business environment where I can utilize these existing talents in conjunction with the skills I developed taking college courses designed for a business environment. PROFESSIONAL EXPERIENCE

WALMART April 2009-January 2021; September 2021- Present Department Manager Multiple locations

Manage employees of the candy department and impulse department.

Demonstrate excellent customer service in a retail environment.

Manage stocking, inventory, and ordering of products using computer and handheld inventory devices.

Build "mods" for store, mods involve product placement according to sales and following a planogram

Accomplishments: I have been with Walmart for over 11 years, and have worked at four different stores. I have been promoted to department manager at two of these stores, and have increased sales significantly at both. I had to step away from my career at Walmart to care for a sick family member, but was asked to come back as an overnight modular team member when I was able, a role which I am currently serving in. FINISH LINE DISTRIBUTION CENTER September 2004-June 2009 Order Processor Indianapolis, IN

Ensure accuracy in orders packed and shipped the Finish Line Internet Store.

Manage stocking and inventory using computer and handheld inventory devices. Accomplishments: Promoted from line packer to one of two people running the Internet Store. EDUCATION

COLLEGE

Attended both St. Louis Community College-Meramec and St. Petersburg Community College for individual, skills related classes including:

Computer basics; knowledge of Microsoft products including Word, Excel, and Spreadsheets

Business management

Professional written communication

Typing; ability to type 40 words a minute

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