Shaniqua Ruffin

**** ***** **, ******, *******, 36617, US * 251-***-**** + adwzp0@r.postjobfree.com

PROFESSIONAL SUMMARY

Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking

SKILLS

© Code validation skills @. Receiving support

© Data analysis © Document scanning

© Data Management © Sales expertise

© Customer service © Conflict resolution

© Credit card processing © Public speaking

© Budgeting and finance Money handling abilities

EDUCATION

GED - 2013

Bishop State Community College - Mobile, AL

WORK HISTORY

Customer Service Representative - May, 2020 to Present

Alorica Saraland - Saraland, AL

© Kept accurate and current customer account data with manual form processing and

information updates,

© Provided a superior customer experience in order to build a layal customer base

© Answered customer calls promptly to avoid long wait times on hold

© Promoted available products and services to customers during service, account management, and order calls.

Total Loss Processor - January, 2017 to June, 2019

Pilot Catastrophe Services Inc - Mobile, AL.

© Presented customers with insurance options in order to clase new policy sales,

© Pushed for operational changes that resulted in cost savings and higher profit margi

Reviewed open requests and redirected workloads to ensure that projects were completed on time

© Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys,

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