Service Agent Sales Associate
Resume:
Nicole Brown
Southfield, MI *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Purchase Specialist
Rocket Mortgate - Detroit, MI
September 2020 to September 2022
Review client documents to make sure everything is needed to purchase a home. Team Leader
Concentrix - Farmington Hills, MI
April 2010 to September 2020
Team Leader (FCA)
Coach and Develop agents on 5 different lines of business Maintain adherence, AHT and after call metrics
Make payroll adjustments when needed
Help launch new business within the company
Team Leader (Consumer Energy)
Concentrix - Farmington Hills, MI
2014 to 2016
Maintain team's performance for up to 20 agents
Payroll adjustments
Coach agents on sales, Quality and product services. Assist with interviews for future new hires.
Performance Coach
Western Union
2012 to 2014
Coaching agents on Quality Assurance and Assist Customer with transactions over the phone. Customer Service Agent
Western Union
2010 to 2012
Performed all aspects of customer support, including answering calls and providing details for products and services.
Assisting customers with making payments.
Solving problems with payment mistakes.
Sales Associate
Sears - Novi, MI
February 2006 to October 2011
Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services.
• Advised customers on new styles, fashion trends, and product features.
• Ensured the highest levels of customer service and satisfaction.
• Assisted store manager in merchandising and store layout to feature new items and best sellers. Sales Associate
Macy's - Troy, MI
2005 to 2006
Advised customers on new styles, fashion trends, and product features.
• Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services.
• Provided exceptional customer service and support.
• Assisted store manager in merchandising and store layout to feature new items and best sellers. Teacher Aide
Detroit Public Schools - Detroit, MI
2001 to 2005
Organized personal learning activities to meet each student's needs.
• Attended parent conferences and PTA sponsored events.
• Led students through multiple hands-on activities.
• Assisted with daily assignments and supervised during field trips.
• Generated classroom excitement by introducing hands-on lessons and programming. Education
Some College in Early Childhood Education
Wayne County Community College - Detroit, MI
August 2000 to June 2001
High school diploma
Murray Wright High School - Detroit, MI
August 1996 to June 2000
Skills
• Teaching
• Early Childhood Education
• Childcare
• Quality Assurance
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