Travel Agent Loan Officer

Flora "Jean" Morris

Norcross, GA · 862-***-**** *********@*****.*** · www.linkedin.com/in/f-jean-morris

Accomplished director with more than 20 years of experience directing, training, and operating programs in diverse settings. Adept at cultivating and establishing high-performing teams and developing constructive relationships with a wide range of community partners. Detailed-oriented with excellent communication and problem-solving skills. Over twenty years of experience in senior and executive management positions. Proficient in building, revitalizing, and optimizing a company's organizational infrastructure, regional management, human resources, training, product placement, public speaking, and recruiting

Experience:

March 2015 – Present

Travel Agent Travel the World with Jean

Meet with clients to determine travel needs, budget, and preferences.

Sell and coordinate transportation, accommodations, insurance, tours, and activities.

Advise clients regarding destinations, cultures, customs, weather, and activities

Collect payments and fees, book travel arrangements, and excursions.

Handle travel issues, conflict, complaints, cancelations, and refunds.

Build and maintain relations with travel and tour vendors.

Maintain accurate records of bookings, payments, communications, and meetings.

Conducts research on destinations and industry trends.

November 2014 – April 2020

Regional Director Better Home Healthcare of GA, Atlanta

Helped to establish six locations in Georgia, serving over 600 consumers and their families with behavioral health issues

Negotiated and administered contracts with communities and social services organizations to acquire new clients

Represented the Company with various local government offices for community training and meetings

Worked with schools, community-based agencies, and the DOJJ to establish behavioral health policy

Spoke at conferences and seminars to advance behavior health training

Provided necessary guidance to assist the executive management team in making business decisions.

Worked with sales and marketing to obtain new partners and clients

January 2010 – November 2014

Human Resource Director, Better Home Healthcare of GA, Atlanta

Coordinated personnel decisions for hiring, corrective actions, and terminations

Monitored, assisted, or provided in-service training; supervised, trained, and evaluated professional and support personnel.

Analyzed and developed new programs and alternatives to existing programs for company training

Acted as liaison advocated between community-based staff and management

Worked with Clinical Director for training and on-boarding of behavioral health staff for new hires

Attended job fairs, Jr. College and college career fairs to recruit a more diverse employee

April 2007– November 2009

Human Resource Director Loan America, Alpharetta

Worked with all department managers to determine their employee needs

Coordinated implementation of services, policies, programs, and training for new employees

Oversaw yearly required continuing education and licensing for the loan officer

Participated in the movement for marketing, sales, and scenario techniques

Attended college career days for recruitment of new talent

Developed and implemented a quality improvement process that made integrating customer information much quicker.

March 2002 – March 2007

District Manager American Freedom Mortgage, Marietta

Created and maintained a profitable district

Daily interactions with underwriters and various financial institutions to obtain loan placement

Obtained new financial sources for loan placement

Developed, implemented, and trained sales teams

Prepared sales forecasts and prepared budgets for the HR department

Created a company check sheet for all departments to provide consistency throughout the loan process

Education:

November 2018

MA, Industrial-Organizational Psychology, Northcentral University

The scientific study of human behavior in organizations and the workplace characterizes the specialty of industrial-organizational psychology (also called I/O psychology). This specialty focuses on deriving principles of individual, group, and organizational behavior and applying this knowledge to solving problems at work.

May 1984

BA, Psychology, University of Mississippi

Skills:

· Program Management · Diversity Management

· Contract Negotiation · Recruiting

· Problem Solving · Training/Development

· Diversity Management · Contract Negotiation

Activities:

Certificates/Organizations

Mortgage Loan Officer License Zeta Phi Beta Sorority

Travel Agent License American Psychological Association

National Society of Leadership and Success National Association of Professional Women

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