Auto Parts Service Representative
Resume:
Kimberley Jones
Soddy-Daisy, TN *****
*************@*****.***
Highly enthusiastic customer service professional with 20 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company
success.
Core Strengths
Strong organizational skills Large cash/check deposits expert Seasoned in conflict resolution Adaptive team player Courteous demeanor Opening/closing procedures
Energetic work attitude
Authorized to work in the US for any employer
Work Experience
Customer Service Specialist
Walmart - Chattanooga, TN
September 2019 to Present
Handle customer refunds, financial orders, run cash register Delivery Specialist
O’Reilly - Red Bank, TN
January 2018 to September 2019
Pull customer parts and delivery. Collect monies owed, return parts, issue credits, balance monies to invoices end of day
Commercial Driver
Auto zone - Hixson, TN
March 2015 to December 2017
Responsibilities
Call on customers to sale, pull and deliver auto parts to customers, collect payments Accomplishments
Satisfaction from my customers in fast delivery times. Sales 90% for last 7 months Skills Used
Upbeat, friendly, knowledgeable of auto parts. Time management, multi task. Independent Contractor/Courier pop
SCI - Atlanta, GA
May 2012 to September 2015
Responsibilities
Check invoices, record auto parts numbers and customer name on route sheet, deliver parts on a timed schedule, record time and pay if any for part, collect monies, turn in signed invoice and monies to site personnel.
Accomplishments
Time management, customer service.
Skills Used
Follow directions, time management, customer courtesy. Security Guard Officer
G4s - Chattanooga, TN
November 2013 to January 2014
Responsibilities
monitor persons entering and exiting facility. write reports on unauthorized personal items bought in facility. inspect facility for discarded packaging of theft items. Accomplishments
I was instrumental in recovering items on persons attempting to steal the item. I located doors that were unlocked by unauthorized personnel that could have led to theft in the facility. Skills Used
detail oriented, alert to suspicious activity.
assembler
Intersign Corporation - Chattanooga, TN
June 2013 to October 2013
Checked off customer orders, assembled signs from various materials, reported re-dos and missing products.
Security Guard
Allied Barton Security - Chattanooga, TN
August 2012 to January 2013
Perform access control on facilities, Wand and pat down all personnel entering and exiting bldg., search bags on persons.
Check in trucks and log information in log book.
Keep a log of job duties performed every half hour. Address problems with company management.
Security Officer
CCA, Silverdale Detention Center - Chattanooga, TN March 2012 to May 2012
stand post overseeing activities of inmates.
Security Teller
Brinks Armored - Chattanooga, TN
January 2008 to April 2011
Process customer deposits and change orders, Check trucks entering Bay. Perform security of persons entering premises.
Teller
Suntrust Dayton Pike Soddy - Daisy, T N
June 2006 to January 2008
meet and greet customers, process customer transactions, balance cash drawer daily. Shift Supervisor
CVS Pharamacy Dayton Pike Soddy - Daisy, TN
August 2003 to June 2007
oversee store operations.
Solve customer issues, supervise cashiers, balance cash tils and make bank deposit daily. Order stock and then stock store, perform markdowns daily. Artisan/production
Medical Office Assistant
Soddy Daisy Health Care Center - Soddy-Daisy, TN
April 2000 to August 2003
Pulled charts, filed paperwork into folders, charted Dr Notes, set up patient visits from Dr Education
High School Diploma in general
Soddy Daisy High School - Daisy, TN
June 1978
Skills
• Delivery Driver (10+ years)
• Customer Service (10+ years)
• CSR
• Customer Care
• Customer Support
• Courier
• Driving
• Commercial Driving
• Commercial Vehicle Experience
• Logistics
• Security
Assessments
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service Skills — Proficient
July 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Work style: Reliability — Completed
August 2019
Tendency to be dependable and come to work
Full results: Completed
Work style: Conscientiousness — Highly Proficient
December 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Project management skills: Budgeting — Completed
January 2021
Managing project budgets by appropriately allocating and monitoring financial resources Full results: Completed
Data entry: Accuracy — Proficient
July 2020
Entering data quickly and accurately
Full results: Proficient
Scheduling — Proficient
November 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have experience in sales, customer service, cash logistics. I am a hard worker, working with the public is my passion, hospitality experience in volunteer teams that I serve on.
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