Kimberley Jones

Soddy-Daisy, TN *****

adwznq@r.postjobfree.com

423-***-****

Highly enthusiastic customer service professional with 20 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company

success.

Core Strengths

Strong organizational skills Large cash/check deposits expert Seasoned in conflict resolution Adaptive team player Courteous demeanor Opening/closing procedures

Energetic work attitude

Authorized to work in the US for any employer

Work Experience

Customer Service Specialist

Walmart - Chattanooga, TN

September 2019 to Present

Handle customer refunds, financial orders, run cash register Delivery Specialist

O’Reilly - Red Bank, TN

January 2018 to September 2019

Pull customer parts and delivery. Collect monies owed, return parts, issue credits, balance monies to invoices end of day

Commercial Driver

Auto zone - Hixson, TN

March 2015 to December 2017

Responsibilities

Call on customers to sale, pull and deliver auto parts to customers, collect payments Accomplishments

Satisfaction from my customers in fast delivery times. Sales 90% for last 7 months Skills Used

Upbeat, friendly, knowledgeable of auto parts. Time management, multi task. Independent Contractor/Courier pop

SCI - Atlanta, GA

May 2012 to September 2015

Responsibilities

Check invoices, record auto parts numbers and customer name on route sheet, deliver parts on a timed schedule, record time and pay if any for part, collect monies, turn in signed invoice and monies to site personnel.

Accomplishments

Time management, customer service.

Skills Used

Follow directions, time management, customer courtesy. Security Guard Officer

G4s - Chattanooga, TN

November 2013 to January 2014

Responsibilities

monitor persons entering and exiting facility. write reports on unauthorized personal items bought in facility. inspect facility for discarded packaging of theft items. Accomplishments

I was instrumental in recovering items on persons attempting to steal the item. I located doors that were unlocked by unauthorized personnel that could have led to theft in the facility. Skills Used

detail oriented, alert to suspicious activity.

assembler

Intersign Corporation - Chattanooga, TN

June 2013 to October 2013

Checked off customer orders, assembled signs from various materials, reported re-dos and missing products.

Security Guard

Allied Barton Security - Chattanooga, TN

August 2012 to January 2013

Perform access control on facilities, Wand and pat down all personnel entering and exiting bldg., search bags on persons.

Check in trucks and log information in log book.

Keep a log of job duties performed every half hour. Address problems with company management.

Security Officer

CCA, Silverdale Detention Center - Chattanooga, TN March 2012 to May 2012

stand post overseeing activities of inmates.

Security Teller

Brinks Armored - Chattanooga, TN

January 2008 to April 2011

Process customer deposits and change orders, Check trucks entering Bay. Perform security of persons entering premises.

Teller

Suntrust Dayton Pike Soddy - Daisy, T N

June 2006 to January 2008

meet and greet customers, process customer transactions, balance cash drawer daily. Shift Supervisor

CVS Pharamacy Dayton Pike Soddy - Daisy, TN

August 2003 to June 2007

oversee store operations.

Solve customer issues, supervise cashiers, balance cash tils and make bank deposit daily. Order stock and then stock store, perform markdowns daily. Artisan/production

Medical Office Assistant

Soddy Daisy Health Care Center - Soddy-Daisy, TN

April 2000 to August 2003

Pulled charts, filed paperwork into folders, charted Dr Notes, set up patient visits from Dr Education

High School Diploma in general

Soddy Daisy High School - Daisy, TN

June 1978

Skills

• Delivery Driver (10+ years)

• Customer Service (10+ years)

• CSR

• Customer Care

• Customer Support

• Courier

• Driving

• Commercial Driving

• Commercial Vehicle Experience

• Logistics

• Security

Assessments

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service Skills — Proficient

July 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Work style: Reliability — Completed

August 2019

Tendency to be dependable and come to work

Full results: Completed

Work style: Conscientiousness — Highly Proficient

December 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Project management skills: Budgeting — Completed

January 2021

Managing project budgets by appropriately allocating and monitoring financial resources Full results: Completed

Data entry: Accuracy — Proficient

July 2020

Entering data quickly and accurately

Full results: Proficient

Scheduling — Proficient

November 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have experience in sales, customer service, cash logistics. I am a hard worker, working with the public is my passion, hospitality experience in volunteer teams that I serve on.

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