CURRICULUM VITAE

TERESIAH WAIRIMU KINYANJUI

CUSTOMER SERVICE /FRONT OFFICE EXECUTIVE

adwzli@r.postjobfree.com

Tel: 070*-***-***

PROFESSIONAL SUMMARY

Enthusiastic customer service professional with over 9 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with 3 years of management experience. Competent team player who can successfully inspire fellow colleagues.

CAREER OBJECTIVE

To make the company prosper through maintaining professional services, aiming high output in duty performance or assignment and maintaining satisfactory services to clients and management.

EMPLOYMENT HISTORY

March 2021 – to date: Sciencescope Limited

Department: Front office

Position: Front office executive/ customer care

Duties:

Ensuring all clients are attended

Receiving and making calls as assigned by different departments

Keeping tabs on office supplies.

Coordinating with housekeeping department in office tidiness

Ensuring office extensions lists are up to date and every department is aware

Being in control of the switchboard and making sure that every call made is attended properly.

Recording customers complains, addressing it to the involved party and a follow up.

Recording and issuing out the cheques to clients.

Performing administrative duties

Keeping accurate maintenance of boardrooms calendars and provision of meeting logistics

Ensure continuous accurate maintenance of log in records for all the staffs and visitors in the office.

May 30th 2018 – February 2021: Brook of Cherith medical Centre

Department: office

Position : Receptionist /Records keeping

Duties:

Welcoming patients and other clients.

Placing orders and monitoring office suppliers.

Handling patients complain.

Working alongside logistics department in case of deliveries.

Directing patients / clients to other offices as requested.

Assisting patients to complete all necessary forms and documents including medical insurance forms.

Ensuring that patient information is accurate and compete.

Informing the patients of hospital procedures and billing information.

Filing patients’ records. And keeping them neat and well arranged

Making appointments for patients with the doctor

Registering new patients.

Making sure that every client is attended.

Maintaining cleanliness at the reception

Answering incoming calls and making calls.

Being kin on details and patients waiting to be attended to incase of an emergency.

February 2017 – March 2018: Dreamland Hotel

Department: Office

Position : Receptionist

Duties:

Managing reception area

Handling customers complains

Welcoming the guests

Showing the guests rooms available and booking them up

Taking drinks orders for the guests and bringing them to their rooms

Receiving calls and booking the guests at a later date

Handling cash / mpesa payments

Stock taking after every end of shift.

Order and keeping records on office supplies.

October 2016 –January 2017: at Vogue café

Department : Office

Position : Waitress

Duties:

Welcoming customers

Offering them with the food and drinks menu

Assisting them in choosing chef day to day special if asked

Arranging assigned tables and maintaining cleanliness

Taking orders from customers

Helping my colleagues in their respective areas

Issuing bills to customers when requested

Handling payments.

Handling the work of a ballista.

April 2016 – August2016: Curragh Irish Pub and Bunker

Department: Office

Position : Waitress

Duties:

Welcoming customers

Offering them with the food and drinks menu

Assisting them in choosing chef day to day special if asked

Arranging assigned tables and maintaining cleanliness

Taking orders from customers

Helping my colleagues in their respective areas

Issuing bills to customers when requested

Handling and payments.

April 2014 – March 2016: St. Regis Hotel, Doha Qatar

Department : Office

Position : customer service

Duties :

Receiving clients

Making and receiving phone calls

Cross checking clients’ schedules

Supervising clients room services

Feeding computer with stock intakes

Helping out with clients transportation

Handling clients complains and compliments.

August 2013 - 2014 : Kijabe SACCO Limited

Department: Office

Position : Cashier / Customer service

Duties

Attending to clients with the inquires

Handling office supplies

Updating clients’ data information and book keeping.

Simple knowledge of bookkeeping.

Maintaining cleanliness

Reconciliations of credit cards every end month

Handling M-pesa and Equity agent transactions

Keeping up to date with products information.

.July 2012 – 2013: Kijabe Guest House

Department : Office

Position : Receptionist

Duties

Running the guest house

Making reservations for the guests

Organizing conference room in case of cooperate meetings and end year parties

Making and receiving phone calls

Knowledge of office management and bookkeeping.

Attending promptly to customers’ inquiries and assisting them

Supervising rooms’ cleanness.

Making a follow up on guests who would make two or more week’s earlier reservation.

Order and keep track of office supplies.

Checking office emails and responding to them

2010 - 2012 : Kijabe Bethany Kids Hospital

Department : Customer Service

Position : Data Clerk / Receptionist

Duties

Feeding computer with inpatient records

Creating inpatient records

Making schedules for clinic follow-ups

Printing out doctors’ schedules

Typing O.R ( operation room) procedures

Attending to patients at the reception

Getting patients files from the hospital record keeping office

Informing the nurses on duty of patients arrival

Receiving incoming calls and making calls

Taking patients details

Giving patients appointment dates for their next visitation as assigned by the nurse on duty

EDUCATION BACKGROUND

Colleges

2008 - 2009 : Traviar Institute of Professional studies

: Diploma in Cabin Crew

: Certificate in Safety and First Aid

: Customer service

October 2010 : Unique Opportunities Kenya

: Customer attraction and relation skills

: Handling customers’ complaints

: Business communication skills

: Effective telephone handling skills

October 2007 – March 2008: Net wise Computer College

: Certificate in Information Technology

: Ms Word, Ms Excel, Ms Access, Ms Adobe, Powerpoint Outlook.

High school

2004 - 2007 : Kambaa Girls High School

Reward : Kenya Certificate of Secondary Education

Primary school

1995 - 2003 : Kijabe Primary School

Reward : Kenya Certificate of Primary Education

REFEREES

1.Mr. Nahason Maina

Human Resource manager,

Sciencescope Ltd

Tel: 072*******

2.Mrs. Defence Gatinu

Marketing and planning manager,

Brooke of Cherith

Tel: 072*******

3.Mr. Bennerd Oburah

IT Specialist

Bethany Kids Hospital

Tel: 072*******

Contact this candidate