Train Conductor Administrative Aide
Resume:
LATANYA DUPREE
Parlin, NJ *****
*********@*****.***
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Administrative Skills, Proficient Writing Skills, Excellent Interpersonal Skills
Customer Service/Telephone and Communication, Strong Organizational Skills, Detail Oriented
Planning and Scheduling, Ability to work in a fast-paced environment and Multitask
Experience in handling confidential paperwork, Proficient Computer knowledge of Microsoft Office, Windows XP and 2003, PowerPoint, Excel
Data Processing Software such as: CityTime, AS 400, Mas 90, PDS, Transit Adept System; Type 50 wpm
Notary Public
Experience
January 2020 - August 2022
New York City Transit Authority - New York City, NY
Station Agent
Secured customer tickets using computer-based software ticketing system; Sold general admission and VIP tickets of various levels to guests; Balanced and reconciled cash drawer at end of shift; Accepted and applied payments to process ticket transactions, made change and offered receipts; Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
September 2014 - January 2020
New York City Transit Authority - New York, NY
Train Conductor
Maintain compliance with all train orders, signals, and railroad rules and regulations; Review instructions from dispatchers; Inspect all equipment on cars prior to departures; Receive and transmit information by radio; Read and understand bulletins and work orders; Work with customers to ensure accurate movement; Maintain awareness of surrounding area and suspicious activity to ensure customer safety; Operate train doors; Comprehend color and/or hand signals and systems
August 2009 - September 2014
New York City Police Department - Brooklyn, NY
Police Administrative Aide
Perform clerical duties such as: answering phones, faxing, filing cases, copying, typing, word processing and data entry; Take and enter complaint reports; Perform administrative work involving the handling of confidential and other information and material; Utilizes manual and automated office systems; Prepare Payroll; Prepare weekly duty schedule; Prepare daily overtime reports; Type correspondences; Order supplies
August 2005 - August 2009
Jewish Association for Services for the Aged - New York, NY
Administrative Assistant
Maintain department policies and procedures, safety and environmental standards; Maintain office keys: Open and close office; General office duties: Type and proofread memos, fax, copy, file, etc.; Maintain and update general office files; Maintains personnel data and confidential files; Takes confidential complaints from clients; Type correspondences, reports; Assist in preparation of grants and budgets; Process invoices; Input data into Excel, MS Word and PDS Database; Record statistical data; Maintain spreadsheet to keep track of bills, special events, etc; Assist in preparing contract documents; Petty cash fund; Prepare payroll via Lotus Notes: keep track of daily sign-in, attendance and time sheets; Schedule appointments; Assist clients with membership renewal and class registration; Answer multi-line telephone; Handle daily incoming and outgoing inquiries; Supervise Office Assistant
January 2004 - January 2005
First Transit, Access-A-Ride - New York, NY
Reservationist
Handled incoming and outgoing inquires; Made and confirmed reservations for passengers; Document the result of each incoming inquiry in Adept System; Handled inbound and outbound calls to clarify discrepancies; Handled heavy call volume daily; Researched and resolved customer issues.
Education and Training
January 1998January 1998
James Madison H.S Brooklyn, NY
High School Diploma
January 2006
ASA Institute - College For Excellence Brooklyn, NY
Some College (No Degree) Office Administration
References
References Available Upon Request
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