Claims Specialist Customer Service

ANTHONY J. BRIA

**** ***. ***. **********, ** ***36 304-***-**** (C) *******@*****.***

OBJECTIVE

Disputed and litigated Claims Specialist bringing 20+ years’ claims management, litigation and file review experience and skills in listening, solving problems, oral and written communication, documentation, attention to detail, accuracy, decision making based on facts, negotiating and customer service.

Handled, managed and supervised disputed and litigated claims to conclusion since 1992 for The Hartford(Asheville, NC), Harleysville (Greensboro, NC), Citizens Fla.

(Jacksonville) and State Farm(Rancho Cucamongo, Ca.) both as a staff employee and as an independent. Following company guidelines to include outside council direction and expense management.

LICENSES

Florida Multi-line Adjusters License(s)

INSURANCE CLAIMS/ADJUSTER EXPERIENCE

- Managed up to 15 diverse adjusters in territory with each having an average of 60 claims Pending per month and personally reviewed cases between $10,000 and $100,000 (20% of Caseload) in great detail and accuracy that resulted in finalizing claims and receipt of Glowing comments from auditors for 4 straight years after their thorough examinations.

-

Trained, mentored and coached staff members in 1-on-1 and seminar sessions that increased

Their knowledge and skills, allowed them to grow, work independently sooner and become Positive assets to the company.

- Praised

by Managers as “a dedicated, loyal and fair Insurance Adjuster who is an active

Listener, creative problem solver, diffuses tough situations, has high integrity, very Organized, detailed and accurate and builds positive relationships easily”.

- Challenged and motivated adjusters continuously in reviewing claims that resulted in open Communications with policy holders, excellent customer service and deadlines met.

- Negotiated with policyholders on claimed amounts based on documentation provided that were Performed courteously and resulted in fair final amounts and complete meeting of the minds on Final claims disposition.

- Wrote detailed reports on the condition of properties and assets damaged and quickly settled on Small claims and met with contractors and specialists on larger claims that helped in finding a Fair amount that was reimbursed.

- Handled all elements of a variety of claims (commercial/residential property and casualty) for Clients and worked tirelessly as the fiduciary representing the company in the fairest and best way possible.

- Kept management informed of successes and potential problems that resulted in no surprises. INSURANCE CLAIMS/ADJUSTER JOB HISTORY

Self-Employed Adjuster Contractor, Apex, N.C.2000-Present Claims Supervisor, Harleysville Insurance Group 3/1992- 9/2000

Resident Adjuster, The Hartford Insurance Group 9/1982- 3/1992

EDUCATION

BS/Industrial Relations/Labor Economics, WVU Tech, Montgomery, WV

Contact this candidate