Receptionist Customer Service Representative Administrative Assistant
Resume:
Bernadette Tsosie
Excellent customer service abilities as being a polite, very respectful, well organized with
great multitasking to being very open minded for any work environment, for any field of
work I've done in my work employment opportunities. As well as more skills for different
work experiences I've learned.
Albuquerque, NM 87108
*********************@***********.***
1. Customer Service Representative
2. Call Center Representative
3. Call Center Customer Service Representative
4. Call Center Customer Sales for marketing
5. Telephone Interviewer at Call Center
6. Retail Sales Associate
7. Receptionist/ Office Assistant
8. Administrative Assistant
9. Medical Assistant/ Clerical
10. Cashier for restaurants and fast-food
Authorized to work in the US for any employer
Work Experience
Call Center Telephone Interviewer
NORC at the University of Chicago - Albuquerque, NM
November 2019 to March 2020
• Telephone Interviewer
• Customer Service Representative
• Call Center Representative
• Scheduling appts. and re-scheduling missed appts.via phone/ email.
• Answering phone, sending and receiving fax.
• Microsoft Word
• Microsoft Office
• Microsoft Excel
• Cleaning duties
• Telephone Office duties
Receptionist and Administrative Assistant
NM Works Career Link - Albuquerque, NM
December 2011 to September 2013
Receptionist
Front desk clerk
Scheduling appts. and re-scheduling missed appts.via phone/ email.
Answering phone, sending and receiving fax.
Microsoft Word
Microsoft Office
Microsoft Excel
Cleaning duties
Great Customer service
Office duties
Education
Medical Assistant Certificate in Medical Assistant
ATI Career Training Center-Albuquerque - Albuquerque, NM
November 2010 to October 2011
Skills
• Microsoft Excel
• Microsoft Office
• Outlook
• Powerpoint
• Microsoft Worrd
• Administrative assistant
• Clerical
• Organizational skills
• Receptionist
• Data entry
• Filing
• Billing
• Scheduling
• Accounting
• Medical terminology
• Quickbooks
• Time management
• Marketing
• Medical Office Experience
• Office Management
• Human Resources
• Medical Billing
• Medical Records
• Insurance Verification
• Commercial Cleaning
• Medical Coding
• Medical Scheduling
• Medical Receptionist
• Patient Care
• Phlebotomy
• Experience Administering Injections
• Venipuncture
• Hospital Experience
Certifications and Licenses
Medical Assistant
October 2011 to Present
Skills
• Medical Office Assistant (8+ years)
• Administrative Assistant (8+ years)
• Clerical (8+ years)
• Phlebotomy (8+ years)
• Microsoft Word (10+ years)
• Organizational Skills (10+ years)
• Medical appointments for Scheduling and Re-scheduling (8+ years)
• Medical Billing and Coding(8+ years)
• Medical Records for Filing (8+ years)
• Microsoft Office (10+ years)
• Medical Terminology (8+ years)
• Microsoft PowerPoint (10+ years)
• Medical Data Entry (5 years)
• Medical Accounting (5 years)
• Microsoft Excel (10+ years)
Assessments
Customer Focus & Orientation — Familiar
November 2019
Responding to customer situations with sensitivity.
Full results: https://share.indeedassessments.com/
share_to_profile/4db20f5bc5c35d0bec0d3a31f92dc67beed53dc074545cb7
Front Desk Agent (Hotel) — Highly Proficient
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
Full results: https://share.indeedassessments.com/share_to_profile/
f072a437a06d6ae9ebacfaba9195daa2eed53dc074545cb7
Attention to Detail — Completed
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting
information.
Full results: https://share.indeedassessments.com/
share_to_profile/34c727119814d92d9f707078760bd799eed53dc074545cb7
Receptionist — Proficient
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: https://share.indeedassessments.com/
share_to_profile/06a1f6e195d2bbb177060762066f2501eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Skills
• Administrative Assistant (8+ years)
• Clerical (8+ years)
• Microsoft Word (10+ years)
• Organizational Skills (10+ years)
• Outlook (5+ years)
• Receptionist (10+ years)
• Scheduling (10+ years)
• Billing (8+ years)
• Time Management (10+ years)
• Microsoft Office (10+ years)
• Medical Terminology (8+ years)
• Powerpoint (10+ years)
• Marketing (5 years)
• Microsoft Office (10+ years)
• Data Entry (5 years)
• Quickbooks (5 years)
• Accounting (5 years)
• Filing (8 years)
• Excel (10+ years)
• Microsoft Office, Microsoft Word/ Excel (10+ years)
Contact this candidate