Bernadette Tsosie

Excellent customer service abilities as being a polite, very respectful, well organized with

great multitasking to being very open minded for any work environment, for any field of

work I've done in my work employment opportunities. As well as more skills for different

work experiences I've learned.

Albuquerque, NM 87108

adwzhy@r.postjobfree.com

505-***-****

1. Customer Service Representative

2. Call Center Representative

3. Call Center Customer Service Representative

4. Call Center Customer Sales for marketing

5. Telephone Interviewer at Call Center

6. Retail Sales Associate

7. Receptionist/ Office Assistant

8. Administrative Assistant

9. Medical Assistant/ Clerical

10. Cashier for restaurants and fast-food

Authorized to work in the US for any employer

Work Experience

Call Center Telephone Interviewer

NORC at the University of Chicago - Albuquerque, NM

November 2019 to March 2020

• Telephone Interviewer

• Customer Service Representative

• Call Center Representative

• Scheduling appts. and re-scheduling missed appts.via phone/ email.

• Answering phone, sending and receiving fax.

• Microsoft Word

• Microsoft Office

• Microsoft Excel

• Cleaning duties

• Telephone Office duties

Receptionist and Administrative Assistant

NM Works Career Link - Albuquerque, NM

December 2011 to September 2013

Receptionist

Front desk clerk

Scheduling appts. and re-scheduling missed appts.via phone/ email.

Answering phone, sending and receiving fax.

Microsoft Word

Microsoft Office

Microsoft Excel

Cleaning duties

Great Customer service

Office duties

Education

Medical Assistant Certificate in Medical Assistant

ATI Career Training Center-Albuquerque - Albuquerque, NM

November 2010 to October 2011

Skills

• Microsoft Excel

• Microsoft Office

• Outlook

• Powerpoint

• Microsoft Worrd

• Administrative assistant

• Clerical

• Organizational skills

• Receptionist

• Data entry

• Filing

• Billing

• Scheduling

• Accounting

• Medical terminology

• Quickbooks

• Time management

• Marketing

• Medical Office Experience

• Office Management

• Human Resources

• Medical Billing

• Medical Records

• Insurance Verification

• Commercial Cleaning

• Medical Coding

• Medical Scheduling

• Medical Receptionist

• Patient Care

• Phlebotomy

• Experience Administering Injections

• Venipuncture

• Hospital Experience

Certifications and Licenses

Medical Assistant

October 2011 to Present

Skills

• Medical Office Assistant (8+ years)

• Administrative Assistant (8+ years)

• Clerical (8+ years)

• Phlebotomy (8+ years)

• Microsoft Word (10+ years)

• Organizational Skills (10+ years)

• Medical appointments for Scheduling and Re-scheduling (8+ years)

• Medical Billing and Coding(8+ years)

• Medical Records for Filing (8+ years)

• Microsoft Office (10+ years)

• Medical Terminology (8+ years)

• Microsoft PowerPoint (10+ years)

• Medical Data Entry (5 years)

• Medical Accounting (5 years)

• Microsoft Excel (10+ years)

Assessments

Customer Focus & Orientation — Familiar

November 2019

Responding to customer situations with sensitivity.

Full results: https://share.indeedassessments.com/

share_to_profile/4db20f5bc5c35d0bec0d3a31f92dc67beed53dc074545cb7

Front Desk Agent (Hotel) — Highly Proficient

November 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data.

Full results: https://share.indeedassessments.com/share_to_profile/

f072a437a06d6ae9ebacfaba9195daa2eed53dc074545cb7

Attention to Detail — Completed

November 2019

Identifying differences in materials, following instructions, and detecting details among distracting

information.

Full results: https://share.indeedassessments.com/

share_to_profile/34c727119814d92d9f707078760bd799eed53dc074545cb7

Receptionist — Proficient

November 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting.

Full results: https://share.indeedassessments.com/

share_to_profile/06a1f6e195d2bbb177060762066f2501eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

Skills

• Administrative Assistant (8+ years)

• Clerical (8+ years)

• Microsoft Word (10+ years)

• Organizational Skills (10+ years)

• Outlook (5+ years)

• Receptionist (10+ years)

• Scheduling (10+ years)

• Billing (8+ years)

• Time Management (10+ years)

• Microsoft Office (10+ years)

• Medical Terminology (8+ years)

• Powerpoint (10+ years)

• Marketing (5 years)

• Microsoft Office (10+ years)

• Data Entry (5 years)

• Quickbooks (5 years)

• Accounting (5 years)

• Filing (8 years)

• Excel (10+ years)

• Microsoft Office, Microsoft Word/ Excel (10+ years)

Contact this candidate