Customer Service Specialist
Resume:
MARCIDENE
FOSTER
*********.******@*****.***
Sanford, FL 32771
Productive responsible and dedicated with proven track record of excellent customer service and consistent results. Possesses excellent communication skills, professional attitude and keen attention to detail. Dedicated to using latest technologies and processes to deliver highest level of efficiency.
PROFESSIONAL SUMMARY
CVS Specialty Pharmacy - PSR RPH Tech
Orlando, FL • 11/2020 - 03/2023
TeleTech Holdings - Medical Service Specialist
DeLand, FL • 03/2018 - 11/2020
WORK HISTORY
Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
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Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
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Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
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Reported adverse drug events to comply with regulatory policies and procedures.
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Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
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Maintained appropriate drug records and completed reports as necessary.
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• Responsible for scheduling orders
• collecting data and enter into computer system
• resolving complex/escalated issues
• enrolling new patients into pharmacy program
• assisting patients with insurance billing and rx inquires Prepared patient charts by properly filing charts and transcribing pertinent information.
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Coordinated with other healthcare professionals to provide patients with comprehensive care.
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Collaborated with team members to deliver quality health care to patients.
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Completed necessary reports and documentation on time and to specifications.
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Supported patients and family members, actively listening to concerns and offering compassionate care.
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Answered patient inquiries and provided information about healthcare services.
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Supported office operations by expertly handling administrative needs.
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• Interviewed patients to document case histories, verify insurance SKILLS
• Regulatory Requirements
• Medication Therapy Management
• Quality Assurance Controls
• FDA Drug Safety Guidelines
Interpreting and Processing
Medication Orders
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• Insurance Requirements
• Medicare and Medicaid Processes
• Patient Medical Histories
• Setting Up Profiles
• Quality Patient Care
• Order Fulfillment
• Maintaining Records
• Billing Management
• Insurance Coordination
• Documentation Skills
• Customer Service
• Patient Profiles
• Insurance Coverage Verification
• File Insurance Claims
• Update Accounts
Lewis University
Romeoville, IL • 06/1990
Associate of Science: Business
EDUCATION
CenturyLink - Sr Account Executive
Apopka, FL • 12/2017 - 12/2019
eligibility and obtain referrals.
Multitasked general office duties by answering multiple telephone lines, responding to emails and completing insurance forms.
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Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.
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Contacted insurance companies to verify coverage, deductibles and payments.
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Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
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Maintained accurate records of patient visits and treatments in patient medical files.
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Facilitated account acquisition team progress, setting monthly targets and goals for revenue and customer satisfaction.
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Maintained contact information database by keeping account details updated, clear and relevant.
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Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
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Cold called prospects to explain partnership benefits, representing company values.
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Increased revenue by communicating payment changes and product updates to customers.
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• Managed and mentored team of account executives. Contributed to annual revenue goals by selling new services and developing new accounts.
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• Motivated team members to meet and exceed sales targets. Brought in over $[500,000] in revenue while managing multiple high-profile accounts.
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Sold new products and services and developed new accounts to maximize revenue potential.
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