Occupational Health Support Specialist
Resume:
Jennifer Meyer
Weatherly, PA *****
***************@*****.***
Career Objective: To be a part of a company that indulges professional growth, which provides a challenging and rewarding career while allowing me to utilize my knowledge and skills. Authorized to work in the US for any employer
Work Experience
Occupational Health Specialist
Workforce QA - Salt Lake City, UT
August 2022 to Present
Job Responsibilities:
• Possess a working knowledge of common medical tests and terminology
• Responsible for reviewing medical tests such as titers, vaccinations, audiograms, vision exams and pulmonary function tests for both accuracy and completeness
• Contact clinics to expedite the receipt of medical documents
• Work directly with clinics and labs to make corrections to exams as needed
• Accurate and timely entry of medical results into company database
• Answer client questions and requests in a timely manner
• Perform other duties and related functions as needed or assigned Medical Records Audit Processor / Health Information Specialist 1 CIOX Health
June 2021 to November 2021
Navigate various provider EMR and file systems to retrieve all required elements of a medical chart for patient list.Ability to work with minimum supervision responding to changing priorities and needed.Meet required metrics for your role (CPH Charts Per Hour)Ability to maintain regular attendance and punctuality as scheduled.Actively participate in all training that is assigned to you by your supervisor.Read all documentation and follow written instructions provided to ensure compliance and accurate job completion.Maintain the high standards of Confidentiality to safeguard and protect Patients Right and comply with all company and facilities policies and HIPPA regulations.Immediately report to team lead, supervisor, or management any security breaches, unsafe behavior witnessed or any site difficulties.Ensure that deadlines are met.Respond to emails and other requests for information timely.Report any technical difficulties that you may experience as soon as they occur. Humana Customer Service Representative
BroadPath - Tucson, AZ
February 2021 to June 2021
• Explain plans, procedures, protocols, benefits, services and any other necessary information to the members
• Adhere to all call metrics as set forth by the client including Schedule Adherence, Average Handling Time, After Call Work and CSAT scores (Customer Satisfaction Scores) if applicable
• Excellent schedule adherence - time management is a must
• Be dependable, organized and service minded
• Have quality focus and are detail oriented
• Ensure compliance with Broad Path, Client, and HIPAA regulations Pharmacy Sales Associate
Walmart - Hometown, PA
September 2020 to January 2021
Assisting the Pharmacist at all times to ensure that each customer has a positive shopping experience. Greeting each customer, helping, assisting with their questions and issues on the phone and in person both in and out of the pharmacy areas. Operating a cash register including: cash, checks, and charge transactions; bagging merchandise, insurance signature logs and offer/refer questions to Pharmacist. Pharmacy Technician
CVS Health - Hazleton, PA
October 2019 to September 2020
Job Summary: Report directly to the Pharmacy Supervisor and responsible for the preparation of the prescription by retrieving, counting, and pouring. Prepares the prescription label, selects the type of prescription container, and labels the prescription containers. Computes and determines the price and files the prescription, which must be checked by a Registered Pharmacist before it is given to the patient. Duties and Responsibilities include: Assisting the Pharmacist at all times to ensure that each customer has a positive shopping experience. Greeting each customer, helping, assisting with their questions and issues on the phone and in person both in and out of the pharmacy areas, obtaining information for new prescriptions, maintaining customer/patient confidentiality. Operating a cash register including: cash, checks, and charge transactions; bagging merchandise, insurance signature logs and offer/refer questions to Pharmacist. Retrieving, counting and measuring drugs (except CIIS), cap and uncap vials and bottles. Maintaining inventory levels, pulling outdated/recalled merchandise. Referring all doctor's calls and customer's medical questions to Pharmacist. Apparel Sales Associate / Homeline Sales Associate Walmart - Hometown, PA
August 2018 to October 2019
I help customers find the products they are looking for ( skills required: listening and communication) I also assist fellow associates as needed throughout the store ( skills required: teamwork) and keep your area stocked, clean, and safe ( skill required: attention to detail) Duties include basic math; basic writing skills; customer service; answer customer phone calls; working under pressure; operate cash register; follow proper procedure for handling claims; knowledge of sections in the store and products in the department; knowledge of fitting room procedures, sizing, colors, and rack rules; ensure products are properly labeled and priced; replenish stock; ensure all displays are secured properly.
Deli Sales Associate
Weis Markets - Hazleton, PA
November 2017 to October 2018
I assist the customer by preparing, slicing, weighing and wrapping fresh quality products such as deli meats, cheeses, and hot food selections.
Duties include working with customers; slice meats and cheeses to meet preference; wrap, weigh and price items; rotate stock; operate register; knowledge of food preparation; suggestive selling N/A
The Hive (CCTI School Store) - Jim Thorpe, PA
August 2013 to June 2017
Duties included working directly with customers via telephone and e-mail; designing promotional bulletin boards, brochures, and flyers; taking inventory; restocking shelves; suggestive selling; and processing customers' transactions.
Education
Career Diploma in Medical Billing & Coding
Ashworth College - Alpharetta, GA
March 2022 to Present
Diploma
Weatherly Area High School - Weatherly, PA
August 2013 to June 2017
Diploma in Marketing and Distributive Education
Carbon Career & Technical Institute - Jim Thorpe, PA August 2013 to June 2017
Skills
• Cash Handling
• Cashier
• Sales
• Computer Literate
• Customer Service
• English
• Pharmacy Technician Experience
• Documentation review
• Epic
• Microsoft Word
• HIPAA
• Basic Math
• Medical records
• Avaya
• Health Source
• EMR Systems
• Medical terminology
• Communication skills
• Microsoft Excel
• Microsoft Office
• Organizational skills
• Data entry
Certifications and Licenses
Customer Service Certification
Present
Sales and Service Certification
Present
Advanced Customer Service
Present
Advanced Sales and Services
Assessments
Medical terminology — Proficient
November 2020
Understanding and using medical terminology
Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Nursing assistant skills — Expert
August 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert
Call center customer service — Highly Proficient
December 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Electronic health records: Best practices — Familiar January 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Conscientiousness — Expert
January 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Data entry: Accuracy — Expert
January 2021
Entering data quickly and accurately
Full results: Expert
Scheduling — Familiar
January 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Sales skills — Proficient
May 2021
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Highly Proficient
December 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Data entry: Attention to detail — Proficient
March 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Customer focus & orientation — Highly Proficient
September 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical terminology — Proficient
March 2022
Understanding and using medical terminology
Full results: Proficient
Data entry: Attention to detail — Proficient
March 2022
Maintaining data integrity by detecting errors
Full results: Proficient
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