Front Desk General Manager
Resume:
Karen Egerdal
Burlington, WA *****
*********************@***********.***
Looking to further my knowledge and skills in a reputable company. Work Experience
General Manager
Best Western Plus Skagit Valley Inn - Mount Vernon, WA June 2017 to March 2023
Worked with all departments in the hotel and lent a hand when needed. Interviewing, hiring, firing and helped with training. Ensured all staff did yearly training, ordering of supplies and linens for both hotel and Convention Center, group sales for hotel, met with prospective clients at the Convention Center and write up contracts, oversee maintenance and housekeeping. Ensure all rooms were brand compliant . Helped with check ins and check outs especially when busy, help with room checks. I implemented check lists for each shift and/or departments. Implemented deep clean logs and logs for smoke detectors and co2 . It was more streamlined and efficient which made it easier to keep track when they were due. Post payments, direct bill accounts, sent out invoices, worked with many county agencies to help supply housing.
Front Desk Manager
Candlewood Suites - Burlington, WA
December 2011 to June 2017
Supervisor other front desk staff, scheduling, training, daily operations of hotel, work closely with housekeeping, inventory of sweet shop and office supplies, assist General Manager. Education
Associate's degree in Business Management
Bellingham Technical College - Bellingham, WA
June 2015 to June 2016
Associate's degree in Legal Studies
Bellingham Technical College - Bellingham, WA
June 2015 to June 2016
Skills
• Management (10+ years)
• Human resources (8 years)
• Direct sales (8 years)
• Group sales (8 years)
• Research (7 years)
• Sales management (5 years)
• Microsoft Office (10+ years)
• Project leadership (4 years)
• Payroll management (5 years)
• Food service (8 years)
• Food management (6 years)
• Event planning (5 years)
• Event marketing (5 years)
• Catering (5 years)
• Business management (5 years)
Certifications and Licenses
Driver's License
December 2021 to December 2026
General Manager
September 2022 to September 2032
General Manager of Best Western Hotel and Resorts
Revenue Management
May 2020 to Present
Best Western Certificate
Quality Evaluation Manager for Hotel Management
March 2017 to Present
IHG Certificate
Revenue Optimization Training
November 2019 to Present
Best Western Certificate
Additional Information
Member of Skagit Valley Lodging Association 2019-present Travel and Tourism Board- 2019-present
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