Administrative Assistant Clerk

CURRICULUM VITAE

OF OLWETHU MANDIYA

EMAIL:

************@*****.***

CURRICULUM VITAE OF OLWETHU MANDIYA

Nationality: South African ID Number: 850********** Date of Birth: 16 March 1985 Gender: Female Race: African

Physical Address : 162 Hendrik Street

Wierda Park

0157

Driving Licence : code C1

Email Address : ************@*****.***

Cell phone number : 083-*******

Work Telephone : 012 – 6748769

PERSONAL PROFILE: I am a young active, dedicated woman who is determined and goal oriented, I enjoy my work as I deal directly with my clients; colleagues and face different challenges, I possess all the necessary skills, abilities and enthusiasm needed in credit risk management. I have vast experience in working in high-pressure environments, meeting tight deadlines and meeting set targets. I am of great value and asset to the companies that I work for including Bankcol and Iemas Financial Services whereby I have been known for good performances and won best tracer and collector of the month several times, helping co-workers in their work which includes supervisory functions and acting as well on my managers absence. SKILLS AND ABILITIES :

Time Management Communication Computer literate (MS Office, MS Excel, MS Word) Listening Decision Making Services skills

Initiation Problem Solving Credit evaluation skills SECONDARY EDUCATION

Name of the school : Colosa Senior Secondary School, Idutywa Highest Grade Passed: 12

Subjects : IsXhosa, English, Mathematics, Geography, Physical Science, Biology Year passed : 2002

ADDITIONAL TRANING: Call Centre course

Modules : Inbound, Outbound and computer literacy ACADEMIC INFORMATION

Institution : University of Port Elizabeth

Course : Batchelor of Science

Duration : 4 years (dropped out at end of 2 years) Year obtained : 2003 – 2004

Modules : English l and ll

Mathematics l and ll

Geography l and ll

Chemistry l and lll

EMPLOYMENT JOURNEY:

IEMAS FINANCIAL

SERVICES

DIVISION: LEGAL DEPARTMENT

Debt Review Administrative Assistant

25 November 2014 to date

Key responsibilities:

• Adhere to debt review process the end-to-end debt review activities, policies and procedures

• COB: Check account member if member qualify to be place under debt review and issue Certificate of Balance to Debt Counsellors within 5 working days after receipt of Form 17.1 and flag member under debt review in all collection system(Swordfish,SE2 and Credit ease)

• Receive form 17.2 acceptance and form 17.2 rejection, if there is form 17.2 rejection move the account back to collection department and change the status of the account

• PROPOSALS: Respond on accounts which we received Debt Restructuring Proposal(DCRS or non- DCRS proposal an court order,evaluate if the proposal is in line with TTA guidelines and company policy and restructure the account and send acceptance letter to the debt counsellor within 10 working days from the date of receipt of the proposal.

• If the proposal is not accepted, send counter offer to debt counsellor

• Obtain payment schedules from Debt Counsellor or PDA on unallocated deposits

• Verify schedules from PDA, check if they are on the bank statement, and allocate them accordingly to avoid account being in arrears and terminated from debt review and prevent the company being exposed to reputational and regulatory risks associated with incorrect termination.

• Monitor payments for accounts restructured prior to court order and after court order

• Follow up on expected payments and identify accounts in arrears

• Forward arrears letters to Debt Counsellors

• Resolve queries on Debt Review /Communicate and follow-up on customer queries

• Receive and capture all queries and complaints

• Document the follow-up action to be taken in order to expenditure the progress of the status of the query or complaint

• TERMINATION: Send pre termination emails to member, debt counsellor and national credit regulator for accounts that you intend to terminate due to non-cooperation

• Terminate accounts where there member does not pay as per proposal(Issue S86.10 or court order(issue S88.3) in accordance with termination criteria as per TTA guideline and when withdrawal letters have been received from the Debt Counsellor.

• Send termination letters to member, Debt counsellor and National credit regulatory

• After termination restructure the account as per original contract, update all the system member not under debt review and move it to collection department

• Reinstate the account where member pays arrears within 10 working days after issued termination letter or if debt counsellor negotiate and pay arrears

• LEGAL: Follow up on Court matters, whereby you received court application and the date have passed and no court order have been sent to the company

• Send matters to company attorneys to oppose matters where there is a court order that is not inline with accepted proposal or whereby member is moving from one debt counsellor to another debt counsellor and not making payments

• Do follow ups with attorneys for opposed matter

• Get invoices from attorneys and pay them

• Monitors Debt Review document follow-up ensuring statutory timelines are reached with no unnecessary delays in the process

• Effectively oversee movement of accounts in and out of Debt Review process

• Attend to queries and complaints via email or telephone form internal(other departments and regions within the company)external customers(National credit regulator, Debt counsellors, Social media and PDA

• Administrative duties(cancellation of salary deduction and debit orders, Refund where necessary to member,Banks or PDA, investigation of reckless landing from debt counsellors, issue paid up letters, issue settlement letters, attend to statements requests

• Assists with preparing of communications with regards to relevant Debt Review EDC operational requirement

• Resolve queries on Debt Review

• Keeping my daily stats and provide management

• File documents in a safely manner i.e. Court applications, court order, rescission order, cancellations of credit life insurance

•

ACTING ROLE AS DEBT REVIEW TEAM LEADER:

ADHOC DUTIES & KEY RESPONSIBILITIES :

• OPERATIONAL-ensure all debt review queries and escalations received are attended within turnaround times

• Ensure adherence to processes are followed as dictated by NCA/NCR

• Providing stats( daily/weekly/monthly) report to senior manager

• Providing daily workflow to staff members

• Make sure that the policies and procedures are being followed by the department

• Monitor account movements (daily, weekly and monthly)

• Attending to meeting with internal and external stakeholders

• Signing of department journals, normal settlement letter and discounted settlement letter

• Ensure that staff is well equipped and have daily workflow Administration & Sequestration Assistant

Key responsibilities (support role)

• Issue Certificate of Balance to Administrators

• Follow up on expected payments and identify accounts in arrears

• Forward arrears letters to Administrators by sending through Section 74 J Letter to the Administrator

• Receive and capture all queries and complaints

• Resolve queries on all the accounts under Administration

• Follow up on matters that have been rescinded

• Follow up on matters under Sequestration. Capturing Legal Documents. MABALAMATSI DEBT COLLECTORS

COLLECTIONS DIVISION

Administrative Clerk

March to February 2014 (Part Time)

Key responsibilities:

• Keep and maintain filling documents

• Make photocopies and scanning

• Sending and receiving of email

• Typing of letters

• Compiling reports

• Submit reports to the Manager

• Finances

• Travelling booking-managing petty cash

• Procurement procedures-obtaining quotations and submitting invoices

• Attending to queries

• Coordinating meetings and also taking minutes

• Arrangement of travelling and bookings for meeting JD GROUP

TRACING AND ADMINISTRATION DEPARTMENT

Debtor Collector – Tracer

13 September 2010 to 25 June 2014

Key responsibilities:

• Collecting on outstanding debts

• Making sound arrangements for payment within reasonable period

• Assessing affordability and ability to make payments

• Using collection techniques to ensure payment in the bank

• Offering specialized tracing of clients

• Handling account queries and good customer services

• Collecting data on payment behavior and statistics

• Monitoring payments for future follow ups

BANKCOL INTERNATIONAL

COLLECTIONS DIVISION

Team leader

1 March to 9 September 2010

Key Responsibilities

• Process &conduct account operations, customer service information and actions

• Receive analysis, co-ordinate customer enquiries and service related requests

• Participate in and initiate continuous improvement and corrective actions to ensure excellent customer service

• Monitored and resolved customer complaints

• Proactively promote company image

• Deliver quick and timeous response to customer enquiries

• Monitor calls and provide feedback to call center agents

• Conducting performance and development discussions

• Coach and lead consultants. Perform 1on1 coaching with agents, Quality adherence, ensuring optimum productive hour rate

• Maintain activities and results of the team according to defined services level agreements, benchmarks and best practice standards

• Ensuring that the resources available are used to its fullest capacity

• Identify and escalate system problems, assist consultants with problem solving where necessary.

• Anticipate and pro-actively respond to variances.

• Real time adherence. Compiling daily, weekly and monthly reports.

• Define and Implement Key Performance Areas

BANKCOL INTERNATIONAL

COLLECTIONS DIVISION

Tracing Agent

25 November 2008 to 26 February 2010

Key Responsibilities:

• Working on cases, and queries of customers

• Consumer and Corporate accounts

• Telephone Debt Collections Inbound and Outbound Collection

• Offer payment plan, when customers facing financial problems

• Load debit orders as per customer instructions

• Posting and emailing statements online to customers

• Tracing uncontactable clients using ITC and XDS

• ITC and Data capturing

• Reconciliation of accounts

• Tracing for Nedbank, Absa, FNB, Wesbank and MFC

• Filling Document

• Writing Reports

• Repossessing for Nedbank, Wesbank

CREDIT MANAGEMENT SOLUTIONS

COLLECTIONS DEPARTMENT

Tracing Agent

10 April 2007 to 21 November 2008

Key Responsibilities:

• Worked on Books of Eskom, Dunn’s, Absa, Nedbank, Damelin Wesbank and Mr. Price. INDEPENDENT ELECTORAL COMMMISION

ELECTORAL OFFICER

10 April 2005 to February 2006

Key Responsibilities:

• Doing Voter education

• Doing balloting education

• Dropping pamphlets

• Logistics

REFERRENCES:

1. Mrs. Rita Adlam

Director

Bankcol International

Tel: 011-*******

2. Mr. Khensani Simangwe

Supervisor

JD Group

Cell: 010-***-****

3. Mr. Sibusiso Mashaba

Specialized Collections Team leader

Iemas Financial Services

Cell : 066-***-****

Contact this candidate