Beverage Manager Hotel General

JUERGEN FISCHER

Residence in Thailand

+62-811-***-**** WhatsApp (Indonesia Registered)

+66-955-***-*** HP (Thailand Registered)

******************@*****.***

www.linkedin.com/in/juergenfischer10900

Skype ID: juergen.fischer22 P1

Comprehensive experience in leading large portfolios of successfully developed city center hotels, luxury boutique hotels, resorts, and serviced apartments throughout Southeast Asia region. Expertise encapsulates every aspect of hotel operations, business development, new openings, rebranding, and renovation. Marshal resources to the point of moving things forward to pursuing goals and lead (not just manage) inspirationally, purpose driven even in the face of challenges. Focused on driving operational excellence by establishing strategic routes to meet commercial and organizational objectives and improving efficiency, productivity and reducing costs without sacrificing quality. Identifying opportunities for improvements in physical deficiencies of property condition and particularly paying attention to safety measures, operational efficiencies, and other key performance areas to evolve best practices by setting meaningful benchmarks in lifting customer satisfaction, financial goals, and risk-free operation. PROFESSIONAL PERSONAL

• Stakeholder engagement and relationship management.

• Multi-unit hotel management, medium to large volume operations.

• Operate with a sense of urgency and discipline.

• Performance management.

• Strategy planning and business development.

• Focus on P&L management, profitability & cost analysis.

• Determination & patience in working on complex tasks.

• Persistent to accomplish goals.

• Pre-opening & opening management.

• Motivate and inspire team leadership.

• Respectful to culture, inspiring trust openness & togetherness.

• Communicate effectively with all different kind of people.

• Mentor people for career growth.

• Unselfish & always willing to lend a hand.

CAREER SUMMARY

EXECUTIVE DIRECTOR OF OPERATIONS Royal Swiss July 2021-Aug 2022 Lahore, Pakistan Advise the BOD's of the owning company on organisational activities,controlling and streamline the operations of the 300 key property located nearby the international airport.

• Lead heads of departments activities to improve operational effectiveness and performance.

• Reviewed policies and operating procedures, optimize financial operations and company Assets.

• Over the last year, the property has done well financially, and his customer service scores are higher now than at any other point over the last 2 years. SENIOR VICE PRESIDENT Memories Group Jun 2019 – Jun 2020 Yangon, Myanmar Memories Group Hotels & Resorts boutique collection includes 5 exclusive city retreats to stunning eco-resorts and luxury private island escapes comprising of total 200 keys as well as experiences of adventurous sailing cruises in the Mergui archipelago, hot air balloon safaris and travel DMC in Myanmar.

• Direct, administer and coordinate the internal operational activities, assisting the CEO in the development of strategic organization goals that pertain to hotel operations and experiences activities.

• Slashed overhead costs 25% across the board of hotel entities while ensuring continuation and enhancement of services

• Initiated an all-inclusive concept for the 24 tented villa private island resort villas to stratospheric new levels of luxury and offering property buyouts for the ultimate private experience.

• Taken care of that all hotel entities have the right leadership and talent in place to deliver against key performance indicators.

• Annual budget & capex planning, employee ratio benchmarking and internal cost control and inventory procedures.

• Regular visits to the hotel entities, conducting operational & financial audits (cost-to-income ratios), and evaluate physical deficiencies in property condition that may impact cleanliness, safety & security, service levels and profitability.

• Rearranging our sales strategies and our business mixes, readjusted staff levels to recover what we can on the back end of this pandemic crisis.

Juergen Fischer P2

CAREER SUMMARY

DUAL GENERAL MANAGER Aryaduta Hotel Group Oct 2017 – Oct 2018 Jakarta, Indonesia After the sabbatical year, rejoined the organization to cluster the flagship property of the group Hotel Aryaduta Jakarta with 304 keys and Aryaduta Suites (serviced apartment) Semanggi with 274 keys.

• Initiated changes of operationall efficiencies and management structures of both properties, improved information and control system, responsiveness, and quality service improvements.

• Increased the long-term stay base at Aryaduta Suites Semanggi to 45%.

• Revamped and reopened the iconic Ambiente Italian Restaurant located at Hotel Aryaduta Jakarta

• into a new trendy-casual Italian dining concept with an average turnover of 160 a la carte meals a day.

• Annual budget & capex benchmarking.

SABBATICAL LEAVE Aug 2016 – Sep 2017 Hua Hin, Thailand

• Decided to take time out from work to oversee construction works of my house being build, establishing my permanent base in Thailand.

COO HOSPITALITY Aryaduta Hotel Group Indonesia May 2007 – Jul 2016 Jakarta, Indonesia Aryaduta Hotels, the hospitality arm of Lippo Karawaci. Accountable for the overall operations of the hotel and leisure division, revenue and financial reports ensured budgetary compliance with corporate goals and guest satisfaction result across the operating portfolio of 9 upscale Hotels comprising 1,966 keys.

• Interacted with board members and reported to the CEO on key issues, asset management and new project development.

• Assigned as owner representative for franchised and managed hotels by Hyatt & Aston, owned by Lippo Karawaci.

• Spearheaded the growth of hotel operating portfolio, initially from 3 properties to 9 owned and managed portfolio through acquisitions and management takeover of franchised hotel operators.

• Ensured that all hotel & leisure entities having the right leadership and talent in place to deliver against key performance indicators.

• Contributed strong consolidated top line growth, GOP margin expanded to 43% in 2016, driven by several key performance areas to a profit-focused operation.

• Deflagged Hyatt Regency Jakarta 304 keys Rebranded to Aryaduta Hotel Jakarta.

• Deflagged Hyatt Regency Bandung 254 keys Rebranded to Aryaduta Hotel Bandung.

• Acquisition of Aston Hotel Palembang 169 keys Rebranded to Aryaduta Hotel Palembang.

• Deflagged Aston Hotel Semanggi Jakarta 274 keys Rebranded to Aryaduta Suites Semanggi.

• Acquisition of Ritzy Hotel, former Novotel Manado 198 keys Rebranded to Aryaduta Hotel Manado. HOTEL GENERAL MANAGER Aryaduta Hotel Group Apr 2005 – Apr 2007 Makassar, Indonesia Aryaduta hotels, the hospitality arm of Lippo Karawaci. Full operational and commercial command, accountable for the 224 keys upscale Hotel located in Makassar, South Sulawesi, Indonesia.

• Reported to the chief operating officer.

Drove revenues growth and increased profit margins and service quality deliveries scores.

Promoted to Chief Operating Officer-Hospitality & Leisure Division corporate office. PAST ROLE POSITIONS SUMMARY

With internationally chain-affiliated and independent hotels in Southeast Asia, Middle East, Caribbean and Europe.

Group Director of Hotel Operations Multi-Unit Operations Pre-Opening

General Manager Pre-Opening

Resident Manager

Food & Beverage Manager Pre-Opening

EDUCATION LANGUAGES COMPUTER SKILLS

Born, raised, and educated in Germany, married without children.

Hotel school curriculum & apprenticeship.

Fluent in English and German.

Various PMS systems, Microsoft Office, and social media applications

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