Financial Aid 00 Am
Resume:
DARTHEL COLEMAN
*******.*******@*****.***
Dedicated, focused and results-oriented professional with several years of experience in Team Leadership, Payroll Processes, PeopleSoft, Concur, Microsoft Office suite, Kronos timekeeping, Scheduling, Resource Management, Cash Flow Management & Modeling, and Customer Relations Support within dynamic and competitive environments.
EXPERIENCE
MARCH 2012 – 2020
REVENUE MANAGEMENT REPRESENTATIVE, AT&T
Assisted customers with the purchase of Company products and services, features,
accessories and bill payments.
Reviewed accounts to resolve discrepancies in account balances and ensured payments were in accordance with the respective contract, appropriate discounts or applicable write-off completed. Including posting any undistributed credits while talking to the customer.
Answered inbound calls and assisted sales representatives.
Processed paperwork and performed other duties as assigned by management.
Responsible for ordering, shipping, receiving, organizing, and merchandising inventory.
Performed monthly inventory audits and reconciled discrepancies.
NOVEMBER 2008 – 2012
CUSTOMER SERVICE SALES REPRESENTATIVE, AT&T
Responded to customer queries about ATT services, equipment, promotions, roaming and billings.
Enhanced customer retention and satisfaction by providing outstanding and prompt customer services.
Took customer calls and completed service orders.
Handled customer requests for payments, activations, upgrades, and other services.
Developed innovative ways to sell ATT products and services to customers.
Handled large volume of customer calls efficiently.
EDUCATION
1978
HIGH SCHOOL DIPLOMA, W H Adamson High School
SKILLS
Complex problem solving
Claims Processing
Team building
10 + years of customer service
Process improvement strategies
Policy/procedure development
Microsoft Office
Personable & outgoing
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