Service Rep Customer Support
Resume:
Kendria Williams
adwzd5@r.postjobfree.com
OBJECTIVE
Ambitious individual with superb analytical, communication,leadership skills and great work ethics, looking to obtain a position that can offer an opportunity for continued professional growth.
WORK EXPERIENCE
McDonald’s
Cashier 02/2010 - 8/2013
Thorough knowledge of money-handling. Managed high volume of customers. Fixing, Packaging, Serving customers food.
Popeye’s
09/2013 - 12/2014
Cashier
Thorough knowledge of money-handling. Managed high volume of customers. Fixed, Packaged, and Served each customers.
FedEx Warehouse Houston, Texas
01/2015 - 11/2016
Loading/Unloading Developed a skill in the warehouse that resulted in top of the line warehouse work.
Thorough knowledge of loading and unloading lifting and sorting
Allied University
12/2016-12/2017
Security
Utilize my skills to protect And serve.
SOS Security
01/2017-01/2018
Security
Utilize my skills to protect and serve.
Central Home Health Care
02/2018-11/2018
Provider
Washing, Cleaning, Cooking, Bathing, And Grooming.
United Protection Serves
12/2018 - 06/2019
Security
Utilize my skills to protect And serve.
CUSTOMER SERVICE REP,
11/2021-11/2022
Manage large amounts of incoming phone calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
EDUCATION
Penn foster institute 2015 - 2018
Diploma
Skills
Proven customer support experience or
experience as a Customer Service
Representative
Strone phone contact handine skills and active listening
customer orientation and ability to adapt respond to different types of characters
Excellent communication and presentation skills
Multi-tasking
Microsoft office (outlook, word, excel, and
PowerPoint
Strong written and oral communication
Leadership skills
Contact this candidate