William Quarles

Cell Phone: 601-***-**** **** SCR 99

Bay Springs, MS 39422

adwzcm@r.postjobfree.com

Objective

Experience

Customer Service Representative October 2022 to Present Results-CX Remote

Was contracted to Hickory Farms. Took orders for products over the phone and also took calls where customers had complaints or concerns. It was my job to take the order correctly and have it shipped at the appropriate time. It was also my job to listen to the complaints or concerns and calm the customer and reassure them that the problem would be resolved. I would not get off the phone until I knew that the problem was resolved. Quality Assurance May 2021 to October 2022

Howard Industries Laurel, MS

Conducted inspections on above and below ground transformers to ensure they were of high quality. Also conducted testing on those transformers as well as make sure there were not any dents, missing paint, paint runs, missing parts or bent parts. Environmental Health and Safety Manager December 2007 to December 2019 AT&T Laurel, MS

To oversee all safety procedures in the State of Mississippi, Louisiana, Mobile, AL and Pan-Handle of Florida TFS. To make sure that all training is completed on time as well as all competency checks and mandatory training. To oversee safe load limits and make sure that people get weighed according to the times that are scheduled. To provide support for the Director of Mississippi with all safety matters, set up safety days throughout the year, to complete safety observations on technicians, audit Network Managers, investigate accidents or injuries and make sure that all safety questions are addressed and answered.

Lowered the amount of backing accidents as well as personal injuries since taking this position. Worked with CWA to get them to help in this and make sure all employees are trained and have all safety equipment required to do their job.

Hard worker with a dedication to the company. Competent in all safety matters as well as outside plant work. Strong willed and open minded to where I will look at all aspects of the situation before a decision is made

Worked diligently with the Director, Area Managers, Network Managers, CWA, and the technicians to make sure that everyone is doing the best job they can do to maintain the safety of each and every one.

Maintained a good work ethic with integrity within my work to help set the example for all employees to follow and respect.

Identified accident root causes and built specific action items for the employee to learn more of what was done wrong and how to correct the issue.

Coached on many aspects of safety to help improve the knowledge on safety and to improve relationships between the employees and management. Network Manager May 2003 to December 2007

AT&T Philadelphia, MS

Responsible to 14 technicians and 9 different towns. Trained technicians on various safety and objective courses throughout. Completed safety observations on each technician on a monthly basis, as well as completed competency checks on a regular basis. Worked with customers to make sure they were satisfied. Completed quality inspections on each technician on a monthly basis. Maintained a good relationship with technicians and city council in my area.

Took a group that had not had a supervisor in over six months and was the worst performing group in the company to the top ten performing group in the southeast.

Understanding, Company oriented, Problem solver, and determined. Services Technician May 2000 to May 2003

AT&T Magee, MS

Work in the outside plant, repairing and installing service to customers

Worked hard and diligently to complete every job with customer satisfaction. Skills

Microsoft Office

Education

B.A., Business Administration November 2013

American InterContinental University Schaumburg, IL GPA: 4.0, Major GPA: 4.0