Collections Specialist II

Nupcia A Kimva Dzobo

***********@***.*** 678-***-**** Bilingual: French - English Atlanta, GA

PROFESSIONAL SUMMARY

A result driven specializing in business intelligence, client relations, banking, and financial analysis with proven experience in putting expertise to practice and having outstanding communication skills to interact with clients and companies. Adept at leading the development of KPIs and financial reporting to facilitate organizations’ data- driven decision-making with a keen desire in transitioning to a career seeking to obtain a full-time position. CERTIFICATION

University of Georgia Atlanta, GA

Certificate of Financial Modeling June 2022

EDUCATION

Georgia State University Atlanta, GA

Master of Business Administration concentration in International Business December 2017 Institute of Human Development, Business, and Management Brazzaville

Bachelor of Science in Banking and Finance June 2012 WORK EXPERIENCE

WEX Inc April 2022 – Present

Collections Specialist II Atlanta, GA

• Communicate with B2B Canadian and US customers for up to date by resolving the billing issues for more than 500 customers on a case-by-case basis monthly, which led to the collection of $1.5M in delinquent debt via phone and e-mails in the Q1 of 2023.

• Utilize analytical and negotiation skills to help more than 500 clients to pay on their fuel business credit card account and create 5+ payment plans based on analyzing and critical thinking about the financial situation of more than 600 customers, and establish good time management for daily AR.

• Analyze risk exposure based on client payment and review accounts by using Oracle PeopleSoft, Siebel software, and Salesforce Database to identify past due customers and determine a proper course of action, and meet company delinquency goals, metrics/KPIs.

• Meet the monthly goals with $600K collected in a month by following stern guidelines and providing 98% customer service and maintaining a 65% higher payment rate from account holders than the bank standard. Customer Solutions Specialist October 2020 – March 2022

• Provided a front-line telephonic queue for accepting merchants, including but not limited to site acceptance WEX fuel cards, and created a virtual Master card to proceed with a payment, application, or setup status.

• Resolve customer issues related to misapplied payments (MSAP) and billing errors by using Oracle PeopleSoft software, and proceed with fees waiver on Salesforces Database due to MSAP, late fees, etc.

• Received leadership, Excellent customer awards.

EVOO Zeet Limited January 2017 – September 2018

Business Consultant Atlanta, GA

• Assisted a startup business in identifying competitive strategies, re-engineering process flows, implementing cost-cutting initiatives, and formulating marketing goals. Led project teams, prepared client deliverables, presented to upper management, and managed client relationships.

• Conducted user interviews and benchmarking studies, performed process flow redesign, and implemented a new sales marketing plan. This resulted in an estimated 30% reduction in cost and a 40% increase in sales. Nupcia A Kimva Dzobo ***********@***.***

678-***-**** Atlanta, Georgia

EZ Freight International Logistics/Transport May 2015 – December 2016 Logistics and Operations Manager Atlanta, GA

• Managed all client shipments which includes providing additional logistics support at the interface between the trucking company and the carrier to ensure no shipments miss the port cut or are rejected.

• Collaborating with custom brokers, creating invoices by using MS Office, checking, and collecting payments from related parties. Created spreadsheets in MS Excel and coordinated with the team to create presentations on company financials, KPLs, and short and long-term forecasts. Maintained excellent customer service resulting in repeat business from 90% of customers. INVOLVEMENT

International Economic Forum – Internship – Atlanta February 2019 – August 2019 National Association of Black Accountants, Inc., Atlanta Chapter August 2018 – Present National Black MBA Association. INC. – Student Member August 2018 – Present International Rescue Committee – Atlanta – Immigration Caseworker Intern February 2018 – May 2018 Medshare of Greater Atlanta – Volunteer February 2017– February 2017 Martin Luther King Jr Center – Atlanta – Volunteer February 2016 – March 2016 SKILLS

Relevant computer / Software skills: MS Office PowerPoint – MS Office Word – MS Office Excel (Pivot tables, V-Look Ups, Macros, etc.) – MS Office Access – Outlook Advance – Oracle PeopleSoft – Report Manager – Client Relations – Finance – Forecasting – Salesforce – Oracle Siebel – Workday – Financial Modeling – Accounting – Billing and Collections – Communication Skills – Self Awareness – Critical Thinking – Market Analysis – Time Management – Detail Oriented – Strong Interpersonal Skills – Flexibility and Ability to Work Well in Teams – Ability to work on several projects concurrently and possess the desire to learn quickly in a fast- paced and dynamic environment – Strong Work Ethic – Ability to manage multiple deadlines under pressure – Problem-Solving.

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