Property Management

DEBRA ZIMMERMAN

*** ****** ** #** ********* Springs, FL 32701 C: 248-***-**** *************@*****.***

PROFESSIONAL SUMMARY A Skilled Property Manager with solid experience managing all levels of multiple projects, including budgeting and administration. Dedicated to demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations, while maintaining the highest standards in customer service.

SKILLS

● Exceptional Interpersonal Communication

● Client Account Management

● Effective Leader

● Budget Development

● Staff Training/Development

● Consistently Meets Goals

● Efficient Multi-tasker

● Project Management

● Conflict Resolution

● Customer Service-oriented

● Organized

● Deadline-oriented

● Fast-Paced Environments

● Team Building

● Quality Control

● Process Improvement Strategies

● Business Administration

● Microsoft Office

● Customer Satisfaction

WORK HISTORY Senior Community Association Portfolio Manager, 11/2021 to present Evergreen Lifestyles Management - Winter Garden, FL Successfully Manage all business aspects for a very active portfolio. Experience with managing both existing and new development projects. Effectively manage all contracted services, including maintenance & property enhancements. Established and executed an effective training platform for community managers. Provide advice on financial transactions. Ensure maintenance and accuracy of property records for customer reviews and access. Professionally organize Board of Director meetings, develop and establish working relationships with diverse groups. Communicate effectively and committed to superior customer service while promoting a positive workplace. Community Association Portfolio & On-site Manager, 10/2017 to 11/2021 Sentry Management – Tavares, FL

Assist with contractual agreements for community operations, including maintenance, repairs & improvements. Maintain current Community documents file updates, Report and process all collection activities, provide details and advise on reporting of monthly expense reports, Coordinate, conduct and facilitate Board of Director meetings. Conduct through property visits & compile monthly property reports, obtained & analyzed repair and improvement RFP’s. Implement covenant enforcement as necessary as directed. Communicate effectively with vendors and deliver superior customer service within the community. Successfully coordinated developer transition to Community Association members, including developer punch list for transition.

Intellectual Property Portfolio Manager, 12/2013 to 05/2017 Your Peace of Mind, Inc. – Howell, MI

Assisted with the planning and coordination of property improvements and maintenance; Maintained organization of documents, contact records, maintenance contracts and expense reports; Collaborated with Finance Directors to develop and maintain annual operating budget; Initiated and maintained collection activities; Coordinated and conducted Board of Director and Association Member meetings; Communicated effectively with vendors, Board of Directors, association members, and legal advisors; Conducted consistent, on-site property inspections; Analyzed and implemented project estimating and control techniques to ensure quality workmanship and cost savings; Acted as first point of contact for Board of Directors.

Assistant Manager of Operations, 10/2010 to 08/2017 Andiamo Detroit Riverfront – Detroit, MI

Instructed staff on appropriately handling difficult and complicated situations; Conducted on-site evaluation of customer service; Conducted new staff employment interviews; Coordinated special events. Marketing and Sales Manager, 05/2013 to 01/2014

Clarion Hotel Conference Center – Ann Arbor, MI

Planned and coordinated special events; Implemented marketing strategies; Ensured event operations according to contract; Implemented the highest standard of customer service.

EDUCATION Bachelor of Science: Business Administration, 2011 Phoenix University – Phoenix, AZ

Course Highlights: Introduction to Philosophy, Management of Information Systems, Business Communications, Critical Thinking, Strategies to Decision Making, Finance for Business Project Management, Procurement and Risk Management.

MBA: Business Administration, anticipate degree complete 2023 Phoenix University – Phoenix, AZ

CERTIFICATIONS Project Management Certification – Phoenix University Communication Skills for Women – Fred Pryor Seminars CAM – State of Florida

Foundation Award / Recognition – Sentry Management 2019 Leadership Development – Sentry Management 2019

Connect CAM of the Year 2022

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