Protection Specialist Data Entry
Resume:
Katrina Janeski
Clarks Summit, PA *****
*********@*****.***
• Customer focused professional with a strong history of leading and operating within high performance teams, driving excellent results, seeking an opportunity to provide a diverse skillset to an organization in order to help meet and exceed its needs and goals Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Production Supervisor
PEXCO
May 2021 to Present
• Achieved zero injuries for 12 months through development and implementation of new hire safety training initiative.
• Supervised daily performance to ensure adherence to operating procedures and safety protocols.
• Standardized output across three shifts by restructuring operator duties.
• Evaluated daily production needs and optimized personnel allocation to ensure on-time fulfillment and delivery.
• Rewrote Standard Operating Procedures (SOPs) to ensure consistent compliance.
• Mentored 12 employees resulting in advancement into positions that fit their skills and knowledge.
• SAP
Co-Manager/Store Manager
Five Below
August 2020 to December 2021
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Assign employees to specific duties.
• Enforce safety, health, and security rules.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Plan budgets and authorize payments and merchandise returns.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
• Keep records of purchases, sales, and requisitions.
• Review inventory and sales records to prepare reports for management and budget departments. Assistant Store Manager/store Manager
STEAMTOWN CIGAR CLUB - Scranton, PA
June 2011 to October 2021
• Managing, organizing and promoting local community relations
• Receiving inbound calls and placing outbound calls for customer service & relations matters
• Collaboration with department heads to identify opportunities, develop timely solutions and create action plans
• Managed the organization of store
• Responding to customer concerns and answering questions effectively and efficiently
• Negotiating with vendors and suppliers to drive cost-cutting initiatives
• Training and development of store associates using formal and informal mentoring activities
• Management of the weekly staffing and scheduling requirements
• Mentoring staff on effective sales techniques
• Development of cost-control strategies via expense-tracking and waste-minimization
• Implementation of merchandising strategies to drive profitability
• Oversight of inventory and merchandise records
• Management of housekeeping needs
• Achieved or exceeded business plans on consistent basis by engaging employees in key processes
• Performance of various daily activities and tasks as necessary Interviewer Iii/examiner - Unemployment Claims
STATE OF PENNSLVANIA DEPARTMENT OF LABOR - Scranton, PA April 2020 to September 2020
TEMPORARY
• Operated in a contact center environment receiving high volumes of calls
• Interviewed claimants applying for unemployment claims
• Assisted in determining types of claims to be processed
• Retrieving, reviewing, and paying weekly benefits by accessing and inputting data.
• Explaining and reviewing financial determinations with claimants.
• Gathering and retrieving necessary information used to issue non-monetary determinations.
• Preparing and sending forms to employers.
• Data entry
• Record management
Store Supervisor
OCEAN STATE JOB LOT - Dickson City, PA
February 2020 to April 2020
• Actively manage work flow on the front end, manage customer flow, and report performance and policy issues to the Team Leader and Associate Team Leader
• Supervises and schedules associates, evaluates performance, and works with management on disciplinary issues
• Establish and maintain a positive work environment that supports a high Team Member morale
• Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices
• Ensure that work is performed consistently with OJL Supply policies and procedures
• Assists in merchandising procedures
• Assists GM and AGM in maintenance and maintaining confidentiality of associate records Office Manager
H&R BLOCK - Scranton, PA
December 2019 to April 2020
SEASONAL
• Supported a multi-unit team leader serving as on-site point of contact for tax office associates and clients
• Quality assurance responsibilities
• Oversaw accountability of tax office associates to ensure standard operating procedures were followed
• Served as intermediary with tax office associates and district general manager
• Managed escalated client service concerns
• Managed client scheduling
• Various daily office administrative activities and projects as necessary Inventory Control Specialist Lead
Target warehouse Center - Pennsylvania, New Jersey July 2019 to March 2020
• Maintained 100% inventory accuracy by keeping track of all inventory received, issued, transferred, and shipped.
• Processed all inventory transactions in a timely manner according to Target Corporation policies and procedures.
• Created purchasing requisitions based on reorder points for inventory items.
• Performed cycle counts of all inventory items.
• Verified accuracy of shipments received against the packing list and purchase order.
• Resolved discrepancies or disputes concerning inventoried items, materials, parts, components, and tools.
• Maintained a safe working environment; Ensure the warehouse and inventory control areas are kept clean and organized.
Asset Protection Specialist
Walmart - Scranton, PA
January 2017 to July 2019
• Implemented asset protection marketing strategy to maximize sales.
• Monitored and investigated internal theft of currency, assets and product.
• Performed asset protection activity to determine trends in shoplifting.
• Identified risk areas to prevent loss and apprehended shoplifting offenders.
• Coordinated with the store management and loss prevention team.
• Ensured to create a positive shopping experience for customers and a safe work environment for employees.
Education
Certification in PARALEGAL STUDIES
PENN FOSTER COLLEGE - Foster, PA
2015 to 2016
HIGH SCHOOL DIPLOMA
BISHOP HANNAH HIGH SCHOOL - Scranton, PA
2008
Skills
• Customer Service & Relations
• Communications
• Internet Research
• Operations
• Interviewing
• Management
• QuickBooks
• Records Management
• Recruiting
• Retail Management
• Store Management Experience
• Excel
• Research & Development
• Inbound call
• Merchandising
• Team Building
• Team Management
• Team Leader
• Training & Development
• Internet Research
• Payroll
• Microsoft Outlook
• Accounts Receivable
• Negotiation
• Event Planning
• ADP
• Human Resources
• Financial Report Writing
• Accounting
• Pricing
• Supervising experience (10+ years)
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Accounts Payable
• Clerical experience (10+ years)
• Office Management
• Project Management
• Legal Research
• Tax Experience
• Intake (10+ years)
• Conflict Management
• Personal Assistant Experience
• Purchasing
• Front desk (10+ years)
• Management
• Sales management
• Adobe Acrobat
• Management
• Analysis skills
• Marketing
• Home care
• Human Resources Management
• Employee Orientation
• Performance Management
• Workers' Compensation
• Loss prevention
• Filming
• Benefits Administration
• Healthcare (10+ years)
• Talent acquisition
• Employment & labor law
• Employee relations
• FMLA
• HR sourcing
• Workday
• Kronos
• Paralegal
• PeopleSoft
• Change management
• Microsoft Office
• Manufacturing
• Basic math
• Mechanical knowledge
Certifications and Licenses
Professional in Human Resources (PHR)
June 2021 to August 2021
Cornell University
Assessments
Customer focus & orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Proficient
Cognitive ability — Proficient
April 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient September 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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