Service Representative Support Specialist

BRANDI WILSON

TUCSON, AZ ***** 520-***-**** *******@*****.***

Professional Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Skills

Medical History Documentation

POS Systems Expertise

Money Handling

Patient Health Information Access

Organization and Time Management

Patient Scheduling

Performance Standards Compliance

Verbal and Written Communication

Microsoft Word

Computer Proficiency

Customer Account Management

Call Center Operations

Work History

Patient Access Specialist, 09/2022 - 03/2023

Afni Inc. – Tucson, AZ

Providing excellent customer service by promptly answering patient inquiries.

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Performed patient scheduling and registration functions

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Customer Service Representative, 10/2019 - 08/2020

Igor Holdings US – Tucson, AZ

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Promoted available products and services to customers during service, account management, and order calls.

Responded to customer requests for products, services, and company information.

Server/Cashier, 01/2019 - 05/2019

Waffle House – Tucson, AZ

Operated cash register for cash, check and credit card transactions with excellent accuracy levels

Educated customers about billing, payment processing and support policies and procedures

Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information

Used POS system to enter orders, process payments and issue receipts

Restocked and organized merchandise in front lanes

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Certificate - Recovery Support Specialist: Mental Health, 11/2017

University of Arizona, Recovery Support Institute - Tucson, AZ

Certificate - Business Administration: Business Technology, 06/2015

Pima Community College - Tucson, AZ

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