Customer Service Support

Monica Fredericks

Email – ***********@*****.***

PROFESSIONAL

An achiever with over 19 years of award winning inbound/outbound call center experience.

Previous CNA/HHA experience

Skills

State of Texas Licensed Insurance Agent

Customer Support Service, Sales and Marketing, Support, Judgment and Decision Making, Complex Problem Solving, Excellent Computer/Microsoft, Team Player

EXPERIENCE

WTW (Remote)

Health Insurance Agent (Medicare)

July 2022*December 2022

Answered incoming calls from customers looking to buy insurance and customers with questions.

Maintained personal contact with each policy holder of every group policy sold.

Follow all HIPPA and CMS compliance regulations to ensure CMS complaint enrollments.

Kelly Services (Remote)

Customer Service/Tech support/Quality Assurance

February 2020*November 2020

Answer the phones for Apple itunes/media support and Tier 2 tech support for Apple products.

Sykes (Remote)

Customer Service/Sales/Quality Assurance

May 2018*February 2020

Answer the phones for Frontier Communications to take orders and check order status as well as payments. Also created tech appts. for issues needing a technician.

Convergys Customer Management Group (Remote)

Customer Service/Quality Assurance

October 2017-March 2018

Answer the phones for Cabelas to take orders and check order status. Also created cases for issues needing to be handled from other departments.

XPS Solutions

Customer Service

June 2016-March 2017

Answer the phones for storage facilities nationwide in order to take payments, make reservations, and answer general questions.

Kelly Services Apple (Remote)

Sales/Customer Service/Quality Assurance

July 2015-March 2016

Sell and provide exceptional customer service for Apple products.

EDUCATION

Stayer University, Bachelor of Business Administration

Sept 2024

Contact this candidate