MANUEL PAUL GARCIA III

adwzat@r.postjobfree.com

480-***-****

OBJECTIVE

Agent or Lead Position on a team

where my service, communication

and leadership skills may be utilized

to support my team thereby

increasing productivity.

QUALIFICATIONS

15+ years inbound/outbound

contact center experience.

10 years Social-Media, Chat, Email

and written correspondence

experience.

10 years in Lead, Advocate, SME

and Floor Support experience.

5+ years as workflow coordinator,

queue and workforce management.

EXPERIENCE

PHILRX LLC

September 2021 - current

Phone, Email and SMS support. Order processing and management. Communication liaison to Healthcare, Prescribers, Insurance providers & Patients.

Project SME, Lead, Training Facilitator, and acting weekend leadership. DOORDASH INC

September 2020 - September 2021

Phone, Email & Chat Support.

Dasher Relations and Escalation Tier 3 Support.

Background check, Payment and

Overnight Team Lead, Quality Analysis Coach and Queue workflow coordinator.

PROSPER MARKETPLACE

September 2018 – February 2020

Phone, Email & Chat for client support and sales team. Mortgage Loan Originator Licensed in 2019

HELOC Team Lead & Workflow Coordinator.

LIFELOCK INC

November 2009 – December 202014

Phone Client Support & Sales.

LifeLock Alert Investigation Team – Research, Identify, Confirm, and resolve ID Theft Claims.

Credit Bureau Monitoring and Repair.

Alert Team Liaison and Recruiter.

AMERICA WEST - US AIRWAYS - AMERICAN AIRLINES

November 2005 – November 2009; November2017 – July 2018 Phone, Email, Social-Media & Customer Relations Support. Facilitator, SME & Team Lead.

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