Salesforce Administrator Services Clerk
Resume:
Eric Kamahele
Salesforce Administrator and Business Analyst
Midvale, Utah 84047
*********@*****.***
SUMMARY
Extensive experience as a Salesforce Administrator, Business Analyst, Development, and Tester supporting a multi-continent global sales team with 100+ members. Enjoy an innovative and results-driven approach while overseeing the Salesforce Business requirements, Administration and Development of multiple Salesforce instances, operational support, reporting, Apex development, and configuration changes. A proven track record of successfully working, both independently and with a team, in a fast-paced and dynamic work environment, with the ability to communicate effectively as well as collaborate with cross-functional business partners and technical teams. Committed to outstanding work to ensure accuracy, and provide effective Salesforce CRM solutions, while generating cost/time savings for organizational excellence.
EDUCATION
EXPERIENCE
High School Diploma
Jun 06 Skyline High School Salt Lake City, UT
SKILLS
Timely Project Completion
Managing Multiple Projects
Workforce Scheduling
Workflow Planning
Management
Systems Implementations
Project Records
Managing Subcontractors
Punch Lists
Salesforce Administrator, Developer & Business Analyst
IT Is Fantastic, Boca Raton, FL
Sept 2019 - Present
Working as Salesforce Administrator, Developer, and BA supporting a multi-continent global Sales team of 100+
Design, develop, and deploy various Apex Triggers and process automation/workflows.
Upgrade apps from Salesforce Classic to Lightning to develop a rich user interface and better page interaction.
Migrating Metadata from one sandbox to another sandbox/production
Work with SOQL queries, as well as SQL to store and download data from the Salesforce platform database.
Complete mass data imports/exports as needed using the API tool, lead management, audit, and resolve data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.
Perform administrative activities using JitterBit data loader and Apex data loader, import wizard to import data, such as accounts, campaigns, cases, and leads from multiple data sources into Salesforce.
Closely involved in all phases of SDLC (Design, Development, Testing {Unit Testing, System Integration Testing, UAT} and deployment from Sandbox to Production)
Develop custom tabs, validation rules, Approval Processes, and Auto-Response for automating business logic.
Develop, Manage, maintain, and customize page layouts for Products, Opportunity, Contacts, and Accounts depending upon user roles, custom fields, Reports, Dashboards, and other salesforce objects and functions.
Assist the executive teams to view Sales Pipeline dashboards for developing proactive strategies.
Create and maintain Profiles, Roles, and Page Layouts, Record Types, and configured the permissions based on the organization hierarchy requirements.
Develop and implement various custom Objects, Pick lists, Validation rules, Formula fields, Master-Detail, Lookup relationships, and Tabs.
Design custom formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation.
Provide training to Business users about the system.
Work closely with clients to gather requirements and obtain a thorough understanding of interpreting business needs, translating them into operational requirements, and converting them to technical specification documents.
PROJECT MANAGER
Telamon Contracting, LLC — Holladay, UT
Dec 2021 - Dec 2022
Identified gaps across projects and strategies and recommended resolution methods.
Managed multiple stakeholders, aligning common goals and communicating risks.
Created plans and schedules for concurrent projects to meet established deadlines.
Developed relationships with clients and stakeholders.
Recommended improvements to established business processes, to improve better project turnaround timeframes.
Defined project goals, to align with strategic objectives.
Assigned tasks to appropriate employees within the company.
Developed detailed schedules for planning and tracking assignments, equipment, and work orders.
Pivoted quickly between tasks, adapting to shifting expectations and client goals.
Collaborated across teams to define goals and commitment to timelines and deliverables.
Traveled to customer sites to keep projects on schedule while maintaining high quality.
Developed creative and practical solutions based on the evaluation of multiple factors.
RELIGIOUS SERVICES CLERK
FCI Herlong — Herlong, CA
Dec 2018- Sept 2019
Copied and sorted records of office activities and business transactions.
Maintained and updated filing, inventory, mailing, and database systems, using Excel
Managed calendars and arranged appointments.
Computed, recorded, and proofread data and other information, such as records and reports.
Delivered messages and ran errands.
Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
Conducted inventory to order needed materials and supplies.
Communicated with customers, employees, and other individuals to answer questions, disseminated and explained information, take orders and address complaints.
Operated office machines, such as photocopiers and scanners, and personal computers.
Reviewed files and records to obtain information to respond to requests.
Typed, formatted, and proofread outgoing correspondence and documents.
Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
Simplified office procedures to increase efficiency and productivity.
Diffused customer complaints and concerns to maintain excellent customer relations.
Communicated with customers and employees to disseminate or explain information and address complaints.
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