Marbella Haro

Experienced Office Coordinator seeks increased

responsibilities. Proven skills in multitasking,

organization, and project management.

Proficient in Microsoft Office, SAP, and Epic

software systems. Strong in customer service,

technical support, and sales. Licensed insurance

agent fluent in English and Spanish.

adwzae@r.postjobfree.com

818-***-****

Santa Clarita

WORK EXPERIENCE

Healthcare Customer Service Specialist

TriSource International/V.N.A. Healthcare

03/2022 - Present, Valencia

Outsourcing call center company that works with 37 different campaigns and has locations across the world.

Facilitate patient appointments, registrations, and communications between patients and healthcare providers Verify insurance plans and coverage with Medi-Care, Medi- cal, and PPO

Provide prompt and accurate information to patients and address their concerns

Contact : Betty Hernandez - 661-***-****

Office Representative

State Farm Insurance

09/2019 - 01/2022, Mission Hills

Promoted and sold a range of insurance policies and delivered top-tier customer service

Conducted thorough reviews of insurance policies to determine coverage and posted payments to customer accounts

Maintained meticulous records to ensure regulatory compliance

Contact : Vanessa Espinoza - (818) -744-4458

Product Coordinator

Mitsubishi Chemical Imaging Corp.

05/2007 - 07/2017, Glendale

Maintained files, updated website compatibilities, and generated reports for multiple departments

Managed part numbers and sample orders, technical

documentation, and database records

Provided customers with technical support and expedited issue resolution

Contact : Luis Benavides - 818-***-****

Medical Receptionist

Facey Medical Group

03/1998 - 01/2004, Mission Hills

Managed patient charts, appointments, and interactions for multiple physicians

Verified insurance eligibility and provided assistance to nursing staff when needed

Provided compassionate patient care and exemplary

customer service

Contact : Josie Robles

ADDITIONAL SKILLS

Licensed Property and

Casualty (P&C) insurance

agent with completed sales

certification training

Proficient in Microsoft

Office (Excel and Outlook),

SAP, and Epic software

systems

Fluent in English and

Spanish

Proficient with Athena

(Healthcare software)

Dedicated team player with

a passion for delivering

exceptional customer

service and support

EDUCATION

High School Diploma

Sylmar High School

06/1997,

HONOR AWARDS

Agent of The Month

Tri Source International

As a high-performing team member, I am proud to have received five consecutive certificates for being named Teammate of the Month. In recognition of my outstanding contributions, I also earned a trip to Cabo San Lucas, which was a memorable experience that further motivated me to continue delivering exceptional results.

CERTIFICATES

Property and Casualty (P&C) insurance license

(11/2019 - Present)

TSI Agent Certification (04/2022 - Present)

Task

Tasks

Tasks

Tasks

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