Customer Service Specialist
Resume:
Crystal Casanova
Customer Service Specialist
Sacramento, CA 95825
************@*****.***
Excellent customer service/management skills. Would love to secure a position with a strong growing company.
Authorized to work in the US for any employer
Work Experience
Personal Care Assistant
Creative Living Options - West Sacramento, CA
December 2019 to Present
• Providing support to individuals with developmental disabilities in their own residence.
• Provided assistance and support with cooking, cleaning, Hygiene, and other activities of daily living.
• Provided transportation to community activities and appointments.
• Provided detailed documentation daily on individuals who were being supported. Hostess/Cashier
Golden Corral Corporation - Sacramento, CA
April 2017 to December 2019
• Greet and Seat guests in a friendly manner
• Processing Cash/ Credit/ Debit transactions using a POS System
• Kept the front host desk clean at all times
• Answering incoming calls on a multi-line phone
• Taking and prepping to go orders
Parts Sales Manager
Auto Zone, Inc - Sacramento, CA
June 2010 to February 2016
• Supervise and manage crew of 5 or more.
• In charge of incoming cash drops and out going bank deposits.
• Operate cash register and debit / credit transactions.
• File and maintain daily paperwork, verify daily returns. Loan Processor/Teller
Cash One, Llc - Sacramento, CA
September 2008 to February 2010
• Review and verify customers applications.
• Process loan documents.
• Process money orders and online bill pay.
• Verifying and logging cash deposits of $20,000 or more.
• Open and closing store for business, etc.
Branch Manager
Advance 'Til Payday - Sacramento, CA
November 2004 to July 2008
• Manage staff.
• Cash payroll and government checks.
• Data entry, scanning and filing loan documents.
• Processing Loans
• Preparing spread sheets.
• Bank deposits and force clearing checks, etc.
Education
Diploma in Basic Studies
Grant Union High School - Sacramento, CA
2004 to 2004
Skills
• Multi-line Phone Systems
• Sales Management
• Bookkeeping
• Office Management
• Meal Preparation
• Accounts Receivable
• Caregiving
• Data Entry
• Interviewing
Certifications and Licenses
CPR
January 2022 to January 2024
Fully Vaccinated ( Covid 19 )
December 2021
PRO-ACT Professional Assault Crisis Training
2021
Sexual Harassment Prevention Training
November 2022
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