Project Manager (Business or IT)

Lorraine Kealey, PMP

* *********** ****, ****** ****, NJ 08003 ■ 856-***-****

**************@*****.***

https://www.linkedin.com/in/lorrainekealeypmp

Senior Project Manager with over 15 years’ proficiency leading complex business and technology projects spanning diverse environments. Effectively communicates with functional and technical groups, senior management and vendors. Strong problem-solving and organizational skills. Work Breakdown Structure and project plan development, resource allocation in matrixed environments, team building across multiple work streams, vendor relations, budget and financial reporting, risks/issue management, escalation, change and performance management, artifact generation, PMO and executive-level status reporting.

Served as PM Advisory Council member, recommending and influencing process/procedures for TD Bank (developed method of mapping tasks and artifacts, ensuring accuracy and simplified audits).

Helped deploy Program recognized by the President and CEO as a major milestone for TD Bank.

Deployed data and ACH reporting enhancements for TD, addressing Federal audit findings.

Managed the second largest data conversion project for the integration of TD and Commerce Bank.

Directed a critical compliance project for Comcast, meeting FCC deadline.

Managed COTS projects (TD Bank’s US Bill Pay Project, TIAA-CREF’s Planned Sponsored Services Program).

Vendor Management, including backfilling the Vendor Management resource for IBM during the FileNet Integration Program, and all vendor management for Acorn Accounting.

Responsible for updating project budgets ranging from $250K to $10-20M.

Experience in Waterfall, Agile (Scrum) and blended environments.

EDUCATION

Pace University, New York NY (BS in Computer Science, Business and Math minors, Magna cum Laude)

The Mary Louis Academy, Jamaica Estates NY

CERTIFICATION

Project Management Professional #298830 (2005 to Present), Project Management Institute

Preparing for Scrum Master Certification

CAREER EXPERIENCE

Independence Blue Cross, 100% Remote (Contractor) 01/2023 -04/2023

Senior Project Manager Business Solutions PMO Professional Services

Contract through Intepros Consulting

(Clarity, TEAMS, SharePoint, Microsoft Office Suite, Agile Environment, Waterfall Project Artifacts)

Supported IBC's Business Solutions PMO Professional Services. To avoid internal competition, IBC is migrating off the EnGen Platform onto a new, cloud-based NextGen Platform. The State Based Exchange Project was a partial clone of the Consumer Enrollment Project, sharing the same project charter, stakeholders, status meetings, and most of the requirements. These 2 projects worked jointly to align IBC, On/Off Exchanges, and the new back-end systems. As over 75% of these projects’ features were the same, the Business directed that the projects be merged to minimize confusion and duplication of efforts. Contract ended 04/06.

AmerisourceBergen Biopharma Services, 100% Remote (Contractor) 08/2022 -12/2022

Project Manager III IT Program and Portfolio Management Office

Contract through Experis Manpower Group

(Clarity, TEAMS, SharePoint, Microsoft Office Suite, Agile Environment, Waterfall Project Artifacts)

Supported AmerisourceBergen’s Enterprise Architecture during the Application Rationalization Discovery project, working closely with Accenture in conducting an application rationalization assessment to help AB standardize business processes to enhance customer and employee experience, enhance business capabilities, unlock value by taking out redundant processes and systems and establish operating model that simplifies Application Lifecycle Management. Managed 7 Sprints, 3 of which were complex (Order & Revenue Management; Distribute & Manage Inventory; Customer Service & Support & Marketing & Selling) and 4 standard (Legal, Risk & Compliance; Provider & Clinical Management, Manage Financial Resources, Manage Human Capital; Manage Information Technology, Manage Performance; Pharmacy, Patient Needs, Manage Knowledge, Sourcing, Manage Data & Analytics). When the project timeline was jeopardized in August due to lack of Business participation, I persuaded AB and Accenture to restructure the project, giving Business resources sufficient time for their analysis by starting data collection immediately rather than waiting until the start of each sprint. Developed tracking tools to proactively address potential issues with key resources that would impede project progress (monitored meeting attendance statistics for nearly 200 stakeholders across 290+ meetings). Project completed on time and under budget; deliverables included an Application Inventory and recommendations for which applications AB should consolidate, modernize, or decommission.

USAA Federal Savings Bank, 100% Remote (Contractor) 12/2020-07/2022

Program/Project Management Lead Bank PMO Governance

Contract through Strategic Staffing Solutions

(Microsoft Project, Microsoft Office Suite, Clarity, Agile Environment, Waterfall Project Artifacts)

LOS Current Instance Upgrade Initiative: Supported multiple Business workstreams (Capital Markets, Servicing, Data & Reporting, Screen Rebuild), focusing on the seamless integration of HTML5 screens from Mortgage Cadence (USAA’s Real Estate Loan Origination System) on the Current Instance for the purpose of turning off Silverlight screens that were sunset October 2021. Current Instance deployed 07/22/2022. Supported the Fulfillment Workstream (Processing, Underwriting, Closing, Fees, QA, Docs) for the New Instance update, a fresh install of Mortgage Cadence on the Cloud. Accountable for ePMO controls/procedures project artifacts (including Requirements, Stakeholder Registry, RAID Log, Risk/Issue Registry, Parking Lot, Action Items, Minutes). Designed and developed multiple tracking tools:

Required/Optional meeting attendance. Reviewed monthly with project teams, leveraged for executive leadership queries around communication, identified resources with potential bandwidth challenges.

Historical RAG status of 55+ project sub-teams for each task. Distributed to 140+ stakeholders and referenced during weekly project status meetings. Project Teams include Business Risk and Controls, Call Quality, Capital Markets, Change Management, Content Controls, Data Analysis & Reporting, Fulfillment, Loan Delivery, Mortgage Cadence (vendor), Originations, Reporting, Screen Rebuild, Servicing, Technology.

Visual representation of Procedure activity status (updates, review/approval, and delivery to UAT). Shared weekly with executive management and 140+ stakeholders.

Freedom Mortgage, Cherry Hill NJ (FTE) 08/2017 – 11/2020

Senior IT Project Manager

Senior IT Project Manager & Business Project Manager

(SDLC, Workfront, Footprint, JIRA, Microsoft Office Suite, SharePoint, Waterfall/Agile Blended Environment)

Developed tool for IT PMO to monitor pipelines across all projects per channel.

Mentored ePMO relative to artifacts such as Roles and Responsibilities, RAID Log and Lessons Learned.

Mentored junior project managers on Workfront and general project management.

IT Project Manager for multiple initiatives, including Compliance Ease Project (replaced PredProtect), Licensing Data Integrity Program, and infrastructure projects. Was both Business and Technology Project Manager for the Closing Corp Program (replacing Ernst).

IT Project Manager for infrastructure project to replace servers.

Barclaycard US, Financial & Regulatory Reporting, Wilmington DE (Contractor) 03/2016 – 03/2017

Vice President, Accounting Project Lead – Program Manager

Business Program/Project Manager, Blended Waterfall/Agile Environment

Contract through StaffMark, New York NY

(PMLC, Microsoft Office Suite, SharePoint, Waterfall/Agile Blended Environment)

Responsible for identifying and monitoring accounting deliverables across all projects for Program Octon (Dodd-Frank), reporting to the Controller, Director of Financial and Regulatory Reporting. Maintained project documentation and artifacts (including Requirements, Stakeholder Registry, RAID Log, Risk/Issue Registry, Parking Lot, Action Items, Minutes, Lessons Learned) on SharePoint repository. Mentored Program PMO and Accounting Department’s project managers.

LERM Day 2, BBDE IRS Project: Very high visibility project to address the Interest Rate Swaps (IRS) audit finding which was deferred from the Investment Bank’s Liquidity Execution Risk Management (LERM) Day 1 project. Managed project business work streams (Collateral Management, Risk Management, Treasury, Accounting) during period of intense business input. Generated status reports to IB, created project plan, scheduled requirements meetings, established weekly status meetings. Transitioned to IB after BRD approval and decreased business involvement.

Dodd-Frank Program: Provided Finance Department oversight of Data Infrastructure Activity (Manual Hand-Ins), FFEIC 041 Project (Call Report); Structured CD Project (cancelled)

TD Bank, US Finance PMO, Cherry Hill NJ (FTE) 10/2013 – 01/2016

Vice President, Project Manager II

Business Project Manager, Waterfall Environment

(PMLC/SDLC, Clarity, Microsoft Office Suite, SharePoint)

As manager of the US Finance PMO, was responsible for governance of all US Finance PMO projects. Mentored senior and junior project managers and administrative support. Maintained project documentation (including Requirements, Stakeholder Registry, RAID Log, Risk/Issue Registry, Parking Lot, Action Items, Minutes, Lessons Learned) on SharePoint. Submitted monthly Clarity status updates. Developed Template ID mapping project plan to templates, ensuring accuracy, organization and simplified PMO audits. Deployed by TDBNA PMO to 200+ project managers in 2014.

US Access Remediation Phase II, Tier 5: Investigate Administrative access for Finance Non-SOX applications, document and review potential gaps, recommend remediation and apply as appropriate. Transitioned to IT’s REAP/Currency Program.

US Essbase Upgrade Project, Tier 3: Upgrade SY9 Essbase to a more current version of Hyperion (11.1.2.3) and align to ITS prod and non-prod environment standards. In flight.

Vector Reconcile Stability Program, Tier 3: Addressed audit finding caused by capacity and stability issues, forcing Business to manually reconcile new accounts. Deployed.

US General Ledger Project: Key project to deliver underlying technology and process improvements for the One GL Program (Tier 2). Program paused to review scope, as Oracle terminated AIX support.

TD Bank, Online Channel, Mt. Laurel NJ (Contractor) 01/2011 – 06/2013

Business Project Manager, Waterfall Environment

Contract through The Judge Group, Philadelphia PA

(PMLC/SDLC, Clarity, Microsoft Office Suite, SharePoint)

Maintained project documentation (including Requirements, Stakeholder Registry, RAID Log, Risk/Issue Registry, Parking Lot, Action Items, Minutes, Lessons Learned) on SharePoint. Submitted monthly Clarity status updates.

OLC US Bill Pay Replacement Program: Upgraded the US Bill Pay platform with CheckFree RXP for Retail/Mobile and Small Business and transitioned to a new vendor (Fiserv). Converted Bill Pay Services to Mobile and SBIB and RIB platform.

In a company-wide email, TD’s President & CEO cited the successful RIB/Mobile deployment as a major milestone, to compete with Top 10 Banks and Biller-Direct sites. Core Team was comprised of 19 work streams, including Business, IT and vendor (Fiserv).

Online Channel TDB Money-In Time-Ordered Posting, Partner Project: Post transactions based on date/timestamp to comply with future OCC or Regulatory Mandates and improve transparency for the Customer. Paused due to uncertain CFPB guidance.

ACH Risk Mitigation Program: To address Federal audit findings, TD enhanced internal reporting capabilities through the successful implementation of the following projects:

12.31 Reports/Interim Solution: Monitored retirement of 12.31 reports as LARU and MIS Enhanced Reporting deployed.

ACH Clarity LARU: Delivered reporting capability and data enhancements to Governance, Risk, Payment Systems Risk, and ACH Operational Excellence Pillars.

MIS Enhanced Reporting: Delivery of critical Portico reports to Governance, Risk, Payment Systems Risk, ACH Operational Excellence & Credit Admin and Underwriting.

ACH Over Limit: Delivered enhancements to the Over Limit system report and deployment of a new, blackberry-friendly version for officers in the field.

Maestro CL to PEP+ Interface: Brought this inflight project to successful deployment. Monitored training and Corporate Communications for the Credit Pillar.

BLDM to PEP+ Buildout: Delivery of a new, robust data universe to satisfy Federal requirement for ad hoc reporting and analysis. WEBI access planned for 200 power users in the Credit Administration & Underwriting and ACH Operational Excellence Pillars.

Comcast ePMO, Corporate Headquarters, Philadelphia PA (Contractor) 03/2010 – 01/2011

Program Director

Business Program Director, Waterfall Environment

Contract through Apex Systems, Richmond VA

(PMLC, Microsoft Office Suite)

Next Day Porting Program: Very high-profile program ensuring compliance with FCC May 2009 order. Program impacted IT, Comcast University, Legal, and Call Centers.

Designed Lessons Learned template; ePMO to automate and leverage for other programs.

Managed program from Inception through Closure. Deployed on time, within budget.

NENA e911 Program: Assumed management of this national program to upgrade 911 architecture to NENA i2 standards. Core team: Business, IT, E911 Operations, NASR 911 Data Operations, Process Engineering, and TCS (outside vendor).

Designed dashboard for key stakeholders to monitor progress by each state.

Tracked vendor deliverables, avoiding misalignment of Engineering and TCS deliverables.

Program transitioned from Comcast ePMO to Deployment PMO.

Port-Out Automation Tool-CSG billing System Program: Assumed management and deployment of inflight Market Trial to automate the manual generation of Port Out work orders in the CSG biller, enabling NASR to significantly reduce vendor headcount.

Trained NASR resources to facilitate fall-out reviews with market representatives

TD Bank North / Commerce, Technology, Mt. Laurel NJ (Contractor) 07/2008 – 10/2009

IT Project Manager III

Technology Program Manager, Waterfall Environment

Contract through Pro Search, Portland ME

(SDLC, Oracle, Java, .net, Microsoft Office Suite, SharePoint, Primavera)

FileNet Integration Program: TD Bank’s second largest data conversion project involving the integration with Commerce Bank; implemented an updated system (FileNet) to Lewiston ME. Enterprise-wide, high profile, complex program included Kofax, Barcoding, and RMS Pre-Integration projects. Maintained project documentation on SharePoint (including Requirements, Stakeholder Registry, RAID Log, Risk/Issue Registry, Parking Lot, Action Items, Minutes). Core team: Technology, Business Analysts, Infrastructure, Data Conversion, Solution Architects, System Admins, QA, outside vendors (IBM, Fidelity, CTI)

Maintained high team member morale while adhering to very aggressive timelines

Managed the Central Command Center during Data Conversion rehearsals and deployment

Coached 6 BAs to manage sub-projects as PMs

Resolved misalignment of Technology and LOB project plans, enabling LOB to report status

Barclaycard US, Information Technology, Wilmington DE (Contractor) 10/2007 – 05/2008

Senior IT Project Manager

Technology Project Manager, Waterfall Environment

Contract through The Judge Group, Philadelphia PA

(SDLC, Java, J2EE, Database, .net, Microsoft Office Suite, SharePoint)

BJ’s Photocard Re-Launch Project, Eastern Bank IPS Launch Project, and the Account Segment Profitability Project (a bank-wide financial reporting initiative).

Recovered projects by providing structure, management, and organization

Ensured Technology met approval and testing deadlines

PhotoCard and Eastern Bank were implemented on time; ASP is an ongoing endeavor

TIAA-CREF, Pension Products Group, Charlotte NC (Contractor) 10/2005 – 09/2007

E2E Business Program/Project Manager, Waterfall Environment

Contract through The IQ Business Group, Johannesburg, South Africa

(PMLC/SDLC, AS400, Java, CICS/Cobol, Microsoft Office Suite, Clarity (NIKU), Workbench)

Plan Sponsor Services (PSS) Program: Replace Legacy System with new, web-based application. Sub-projects: PSS Implementation, CRSS (Consolidated Retirement Statements), BMC (Boston Medical College), BMC Interim Solution.

Partnered with work stream leader in establishing a Program PMO and created templates for project artifacts (including Requirements, Stakeholder Registry, RAID Log, Risk/Issue Registry, Parking Lot, Action Items, Minutes).

Built core group of 14 work streams comprised of the Business, Technology and Vendors

Monthly status updates to executives, as well as project artifact storage and project plan maintained in Clarity.

Acorn Accounting & Financial Services, Camden NJ (Entrepreneur) 09/2002 – 10/2005

(New business development; Microsoft Office Suite, PageBuilder, HTML)

Established The Acorn Business Network, comprised of 24 local businesses to share business leads. Marketed, scheduled and facilitated 75+ seminars, attended by hundreds of business owners and accountants across 4 states. Launched 2 websites used to market the company. Responsible for all marketing and advertising. Handled customer and vendor negotiations and relations.

JPMorgan Chase, Information Technology, Edison NJ (Converted to Perm) 12/1999 – 09/2002

Sr. Technology Officer / Development Manager / IT Project Manager

Technology Project Manager, Scrum Framework

(Application Dev/Support, SDLC, HP3000, FOCUS, PowerBuilder, Microsoft Office Suite)

Single point of contact for Corporate Compliance with Central Systems. Set strategic and operational direction, managed priorities, negotiated deliverables, controlled quality. Gathered requirements and communicated progress. Designed databases, input/output feeds, designed/coded UI’s, and developed reports for HMDA Compliance users to analyze Mortgage-related data. Managed team of senior programmer analysts. Completed two contracts as a consultant prior to becoming a full staff member.

Assumed control of a 2-month Y2K remediation project, delivering all goals within 30 days

Monthly and yearly implementation/submission to the Federal Government of the HMDA LAR

Dozens of reporting projects for HMDA Compliance, including creation of new databases and feeds

IT representative on Six Sigma project replacing Legacy System with client-server-based application

RELATED EXPERIENCE

Lucent Technologies, Corporate Finance Technology, Whippany NJ (Contractor)

Senior Programmer Analyst / IT Project Manager

Contract through J. Anthony & Associates, Boca Raton FL

(SDLC, Dev/Prod Support, data warehouse oversight, Teradata, UNIX, VM, FOCUS, Microsoft Office)

AT&T, Technology, Piscataway NJ (Contractor)

Senior Programmer Analyst

Contract through Trecom Business Systems, Edison NJ

(SDLC, Application Dev/Prod Support, Data Consolidation (Clone-and-Go), IBM3270, VM, FOCUS, CMSBatch, Rexx, PowerBuilder)

Johnson & Johnson, Central NJ (Contractor)

Senior Programmer Analyst

Contract through Trecom Business Systems, Edison NJ

(SDLC, Application Development, MVS, VM, FOCUS, JCL)

Drexel Burnham Lambert Incorporated, New York, NY (FTE)

Senior Programmer Analyst

(SDLC, Application Development, MVS, VM, FOCUS, JCL, CMSBatch, Rexx, COBOL, BASIC)

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