Service Representative Customer

Michael D. Lopez

***** ********* **. ****** ******, CA 92555/ Email: **************@*****.*** / 760-***-****

Professional Objective

Goal focused individual seeking a CDL driver role with a thriving, growing company to apply and enhance my skills. Dependable and goal-oriented team player with expertise in team building and development.

Certifications: CDL Class-A license, Medical exam certification exp:12/7/23 Daycab (GNG & Diesel) & Hostler (Diesel& EV) Trainer, SMITH System training, Career School for Business Administration 2013, High School Diploma 2011

AMAZON TOM Team ONT8, ONT6, and OXR1 June 2017 -Present

Local mid haul (150 miles air radius), drop and hook to different third party and amazon facilities. Drove hostler/daycab in yard backing 80+ trailers (53ft /Pup) to dock doors and parking slips per shift. Shuttle driving trailer and intermodal container to offsite locations. Helped launch new amazon facilities and trained new associates, driver safety training (Smith system) completion. Hostler driver trainer, trained new associates on in yard driving policies on procedures. Trained new CDL drivers on amazon over the road policies and procedures while being DOT complaint. Trained associates to perform proper tractor and trailer inspections. Acting manager establish staffing and coordinated with amazon operations to meet company needs. Focused on ensuring on-time trailer departures within specified timeframes to fulfill customers’ promise. Yard audits, created and followed up on work orders for trailer repairs. E-mailed third party companies to pick up trailers. Amazon receive clerk and logistics, checked in/out third-party drivers (100+ drivers per shift).

Bank of America-Teller Palm Springs, CA May 2016 - June 2017

Cash handling, provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative. Complied with bank operations and security procedures by auditing other tellers and deposited cash into safe and ATMs.

Fred Loya Insurance-Customer Service Representative Cathedral City CA February 2013 - May 2016

Passed state exam and certification; face to face customer interaction, provided customers with a service that best fits their needs and expectations. Meet a monthly sales quota, daily curtesy calls to remind customers about their monthly dues and renewals. Auditing/under writing policies. Cash handling, bank deposits and running customer’s driving records.