Danielle Poole

Oakland, CA *****

510-***-****

adwz76@r.postjobfree.com

Summary

Positive Front Office Supervisor with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions.

Flexible Front Office Supervisor bringing [Number] years of experience in managing front office operations and personnel. Leadership trained with a keen eye for detail and innovative problem solving to improve team performance through mentoring and training. Highly organized with proficiency in [Software].

Motivated [Job Title] with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills

Employee management

Data entry

Scheduling and calendar management

Front Office Management Certified

Reservations assistance

Daily shift oversight

Planning and organization

Fluent in [Language] and [Language]

Hospitality services

Listening skills

Experience

June 2005 - July 2016

Dr Hai v Nguyen MD - Oakland, CA

Front Office Supervisor

Hired and trained [Number] front desk agents and monitored compliance with company procedures.

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Monitored office inventory to maintain supply levels.

Reconciled daily cash statements and handled $[Amount] worth of financial reports.

Planned staff and training meetings and scheduled conference rooms.

Created schedule of front office workers.

Kept close eye on front desk to promptly address and resolve issues.

April 2003 - April 2005

Motle 6 - Vallejo, CA

Front Desk Receptionist Manger

Received incoming calls and coordinated with staff to fulfill customer requests.

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Explained policies and procedures to visitors.

Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Responded to inquiries and room requests made online, by phone and via email.

Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Input customer data into reservation systems and updated to reflect room changes.

Greeted customers, answered general questions and directed to appropriate locations.

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Scheduled appointments and maintained and updated appointment calendars.

Monitored reception area to provide consistently safe, hazard-free environment for customers.

Protected clients' rights by maintaining confidentiality of personal and financial information.

Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Maintained business office inventory and equipment by checking stock for needed supplies.

Maintained client accounts by obtaining, recording and updating personal and financial information.

Supplied callers with office address and directions, employee email addresses and phone extensions.

Investigated and analyzed client complaints to identify and resolve issues.

Composed and prepared routine correspondence, letters and reports with job-related software.

March 2000 - June 2002

Mark Hopkins hotel - San Francisco, CA

Housekeeper Manager

Supervised and supported housekeeping personnel to maximize quality of service and performance.

Practiced safe work habits and wore protective safety equipment.

Taught cleaning procedures to housekeeping staff.

Verified each completed room against standard plans to maintain consistency.

Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

Prepared work schedules for associates to promote proper staffing levels.

Stocked room attendant carts with supplies to keep carts organized and clean.

Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

Communicated guest service scores to drive improvement and higher guest satisfaction.

Sanitized and cleaned sinks, mirrors, toilets and showers.

Delegated work to staff, setting priorities and goals.

Checked inventory for required supplies and made lists for needed cleaning products.

Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.

Communicated with maintenance team on damages to repair.

Swept and damp-mopped private stairways and hallways.

Reported damage or theft of hotel property to management.

Monitored cleanliness of lobby, swimming pool and other common areas.

Education and Training

Expected in May 2029

College Marin Greenbrae, CA

Doctor of Pharmacy Medical Assisting

College of Marin Greenbrae, CA

Some College (No Degree) Organizational Behavior Studies

Major in [Subject]

Contact this candidate