Service Representative Assistant Grocery

Professional Summary

Skills

Work History

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**** **** ***** ***, ******, TX 75232 • 972-***-**** • *************@*****.*** Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Hardworking Customer Service Representative with 12+ years of experience working with Customers. Trained in project and time management with extensive knowledge of Problem Solving and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 12+ years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. Staff education and training

Complaint resolution

Good listening skills

Recordkeeping strengths

Strategic sales knowledge

Professional telephone demeanor

Creative problem solving

Quick learner

Retail store support

Supervisor, 05/2008 to 05/2018

American Airlines – Dallas, TX

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Enhanced training programs to strengthen employee knowledge and promote new managers from within.

Education

Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.

Assistant Grocery Manager, 02/2016 to 06/2018

Sprout Foods Inc.' – Cedar Hill, TX

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.

Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.

Kept team operations in strict compliance with workplace standards and food safety requirements to maintain optimal protections.

Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.

Engaged customers and provided very high level of service and support, helping find desired products and items.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Customer Service Representative, 07/2018 to 03/2019 The CMI Group – Dallas, TX

Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes. Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Adapted to new applications and maintained knowledge of current technologies. Responded proactively and positively to rapid change. High School Diploma: 1991

David W Carter High School - Dallas, TX

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