Office Assistant Executive Director
Resume:
JEFF GOLLIHAR, RCFE
Gridley, CA 95948
adwz6w@r.postjobfree.com
SENIOR LIVING EXECUTIVE DIRECTOR
Skilled and motivated Senior Living Executive Director with a passion for ensuring the provision of exceptional care to senior residents requiring assistance with daily activities, and those exhibiting dementia and suffering from Alzheimer’s.
Equally skilled managing larger building and cottage style campuses.
Skill-set includes Social Services and Business Office Administration, which has provided a solid foundation for tenure as Executive Director.
Manage all outside vendors, such as Home Health, Hospice, Dental, Vision, Podiatry and Pharmacy distribution, to ensure compliance with State Regulation.
Familiar and experienced with Title 22 regulatory compliance.
Work directly with Sales and Marketing to ensure the maintenance of optimum census level and reviewing and overseeing the enrollment process.
Management style includes daily interaction with Department Directors, staff, residents, family members, vendors, etc., ensuring daily presence throughout the community.
Coordination with Drs, Home Health and Senior Programs such as (PACE)
Working Daily with Department Budgets, Purchasing, Spend downs, and Payroll to ensure proper management of monthly budgets and P&L reports.
PROFESSIONAL EXPERIENCE
PACIFICA SENIOR LIVING
PACIFICA SENIOR LIVING AT VACAVILLE, Vacaville, CA Memory Care Community
Executive Director, 9/2022 – Present
• Primary responsibility included management of daily community operations, including staff oversight and direction, human resources issues, hiring and managing overtime
• Overseeing sales and marketing, and enrollment the process.
• Manage all outside vendors, such as Home Health, Hospice, Dental, Vision, Podiatry and Pharmacy distribution, to ensure compliance with State Regulation.
• Managing the fiscal performance of the community in relations to P&L, management of budgeting and departmental purchasing.
• Oversaw the community budget and experience for the Dietary department to improve the dietary experience.
• Participated in regular communication with Central Support Corporate office, and all Department Directors in the community, the Department of Aging Ombudsman and Department of Social Services.
• Met with staff, residents, and families to work through and resolve issues.
• Actively interacted with Memory Care residents to ensure they were living their best life.
• Provided direct and indirect supervision of the community operation along with training, coaching, counseling, and performance evaluations of all staff members.
• Ensured that nursing services provided met the needs of the resident in accordance to developed service plans and that service plans met the required state codes and company policies. JEFF GOLLIHAR, RCFE
2134 Eagle Meadows Drive
Gridley, CA 95948
adwz6w@r.postjobfree.com
• Ensured that census expectations were met, and that resident admission process documentation was completed in a timely manner, and in accordance with company policies.
• Oversaw the recruitment and retention of qualified staff throughout the community, ensuring that background checks and licenses cleared before employees were released to work in the community.
• Motivated employees through staff appreciation, recognition, and incentive plans.
• Ensured that all operations at the community complied with local, state, and federal regulations. PRESTIGE CARE, US
PRESTIGE ASSISTED LIVING AT OROVILLE, Oroville, CA Assisted Living/Memory Care Community
Executive Director, 4/2021 – 8/2022
Primary responsibility included management of daily community operations, including staff oversight and direction, human resources issues, hiring and managing overtime
Overseeing sales and marketing, and enrollment the process.
Manage all outside vendors, such as Home Health, Hospice, Dental, Vision, Podiatry and Pharmacy distribution, to ensure compliance with State Regulation.
Managing the fiscal performance of the community in relations to P&L, management of budgeting and departmental purchasing.
Oversaw the community budget and experience for the Dietary department to improve the dietary experience.
Participated in regular communication with Central Support Corporate office, and all Department Directors in the community, the Department of Aging Ombudsman and Department of Social Services.
Met with staff, residents, and families to work through and resolve issues.
Actively interacted with Assisted Living and Memory Care residents to ensure they were living their best life.
Provided direct and indirect supervision of the community operation along with training, coaching, counseling, and performance evaluations of all staff members.
Ensured that nursing services provided met the needs of the resident in accordance to developed service plans and that service plans met the required state codes and company policies.
Ensured that census expectations were met, and that resident admission process documentation was completed in a timely manner, and in accordance with company policies.
Oversaw the recruitment and retention of qualified staff throughout the community, ensuring that background checks and licenses cleared before employees were released to work in the community.
Motivated employees through staff appreciation, recognition, and incentive plans.
Ensured that all operations at the community complied with local, state, and federal regulations. KP HEALTHCARE GROUP, US
LOTUS VILLA AND MEMORY CARE, Fontana, CA
Assisted Living and Memory Care Community
Executive Director/Administrator, 9/2020 – 4/2021
JEFF GOLLIHAR, RCFE
2134 Eagle Meadows Drive
Gridley, CA 95948
adwz6w@r.postjobfree.com
Primary responsibility included management of daily community operations, including staff oversight and direction, human resources issues, hiring and managing overtime
Overseeing sales and marketing, and enrollment the process.
Manage all outside vendors, such as Home Health, Hospice, Dental, Vision, Podiatry and Pharmacy distribution, to ensure compliance with State Regulation.
Managing the fiscal performance of the community in relations to P&L, management of budgeting and departmental purchasing.
Maintained Business Office Director duties for payroll, AR, and AP, resident files, and employee files hiring new employees and developing staff training programs.
Worked with HMO Mangers with Medicare and Medi-Cal patients for appointments and processing payments such as the Medi-Cal Waiver Program.
Actively coordination with Dr.s, Home Health and Senior Programs such as (PACE) to ensure the care of the residents received proper services regarding their physical, mental & emotional needs.
Collaborated closely with staff concerning COVID-19 protocols and ensured there was enough PPE for the safety of staff and residents.
Continued to develop and maintain marketing strategies during the pandemic.
Regularly met with staff, residents, and families to work through and resolve issues.
Personally interacted with and observed residents, family members, associates, and vendors to assess operations, evaluate associate performance, motivate staff, problem solve and provide leadership and direction for the community.
Familiar with and responsible for the community’s compliance with corporate policies and procedures, as well as all laws, regulations, and legal requirements governing the operation of the community.
Maintained the physical community and services necessary to support the safety, health and well-being of the residents accepted for admission.
Represented the community in dealing with outside agencies, including governmental agencies.
Promoted the community in a positive manner and effectively communicated the organization’s values to residents, visitors, coworkers, and the community. THE ENSIGN GROUP/THE PENNANT GROUP, US (10/2011 – 8/2020) MAINPLACE SENIOR LIVING, Orange, CA
Independent, Assisted Living and Cottage Style (6) Memory Care Community Executive Director, 8/2019 – 8/2020
Primary responsibility included management of daily community operations, including staff oversight and direction, human resources issues, hiring and managing overtime
Overseeing sales and marketing, and enrollment the process.
Manage all outside vendors, such as Home Health, Hospice, Dental, Vision, Podiatry and Pharmacy distribution, to ensure compliance with State Regulation.
Managing the fiscal performance of the community in relations to P&L, management of budgeting and departmental purchasing.
Oversaw the community budget and experience for the Dietary department to improve the dietary experience.
JEFF GOLLIHAR, RCFE
2134 Eagle Meadows Drive
Gridley, CA 95948
adwz6w@r.postjobfree.com
Actively coordination with Dr.s, Home Health and Senior Programs such as (PACE) to ensure the care of the residents received proper services regarding their physical, mental & emotional needs.
Consulted with Department Directors regarding the development and implementation of departmental policies and procedures.
Established rapport in and among departments to demonstrate, encourage and promote a spirit of teamwork and cooperation amongst team members.
identified and developed plan of corrections of problem areas to improve service to residents.
Appointed, delegated, and consulted with Department Directors to assist in correcting problem areas and improving service to residents.
Ensured compliance with all laws, regulations and legal requirements governing the community and all company policies and procedures.
Ensured that residents needs were appropriate to the levels of care for the licensure levels of the community.
Worked with HMO Mangers with Medicare and Medi-Cal patients for appointments and processing payments such as the Medi-Cal Waiver Program.
Ensured that residents received proper services regarding their physical, mental & emotional needs.
Ensured residents were able to attend activities and community programs and events as desired, arranging for transportation, as necessary.
CALIFORNIA MISSION INN, Rosemead, CA
Independent and Assisted Living Community
Executive Director/Administrator in Training, 9/2018 – 8/2019
Collaborated with and studied the daily operations of each department within the community.
Primary responsibilities centered around working with the Business Office and Marketing departments.
Regularly met with staff, residents, and families to work through and resolve issues.
Served in the best interest of the community by being a good steward, supporting team members and building morale.
Ensured compliance with company policies pertaining to resident care, human resources, financial control, public relations, maintenance of physical plant, and policies and procedures.
Collaborated with Department Directors and Supervisors, evaluating the performance of team members, and supporting teams during the annual performance review process.
Served as Executive Director during Executive Director absence. UPLAND REHABILITATION AND CARE CENTER, Upland, CA
Skilled Nursing and Rehabilitation Community
Social Services Long Term Resident Advocate, 1/2012 – 9/2018 JEFF GOLLIHAR, RCFE
2134 Eagle Meadows Drive
Gridley, CA 95948
adwz6w@r.postjobfree.com
Served as the In-house Advocate for residents focusing on their psycho/social well-being.
Head up the psychological med management meeting for long term residents
Administered psychological assessments and made recommendations to staff and Primary Care Physician.
Worked with resident care plans and Discharge Planner, managing resident appointments, and attending meetings such as psychotropic and rehab for Station 1 HMO and Station 2 LTC.
Worked with HMO Mangers with Medicare and Medi-Cal patients for appointments and processing payments such as the Medi-Cal Waiver Program.
Actively coordination with Dr.s, Home Health and Senior Programs such as (PACE) to ensure the care of the residents received proper services regarding their physical, mental & emotional needs. Business Office Assistant, 10/2011 – 1/2012
In charge of entering all new residents into the system, balancing census, managing TARs, as well as medical applications and re-authorizations.
Responsible for billing ancillaries.
Worked with the VA, Regional Centers, Hospice and managed private billing for HMO co-pay and SOC.
Experience with Quick Care and (PCC) Point Click Care. EDUCATION/CERTIFICATION
BS – Bachelor of Science, Landscape Architecture
College of Environmental Design
California State Polytechnic University, Pomona, CA AA – Associate of Arts, Liberal Arts
San Bernardino Valley College, San Bernardino, CA
RCFE – Residential Care for the Elderly Certified Administrator California, (current) Certificate for Home for the Aged/Assisted Care Living Facility Administrator, Tennessee (current)
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