Data Entry Support Agent

Heather L. Hamilton

*** *. ***** ****** ****** Phone: 315-***-****

East Syracuse, NY 13057 Email: *********@*****.***

OBJECTIVE

Clerical or Administrative

Customer Service

QUALIFICATIONS

Computer Literate

Typing & Filing skills

Extensive Phone Experience

Customer Service & Client Relations

Problem Solving

Planning & Organizational Skills

Medical Terminology

EDUCATION

High School Diploma, John T. Hoggard High School 1987

Medial Unit Coordination Diploma, Miller Motte Business College 1996

NY State Licensed Realtor 2008

WORK HISTORY

Administrative Assistant

Morris Management, LLC 2020-2023

6709 Brooklawn Pkwy

Syracuse, NY 13057

Administrative duties pertaining to rental property management.

Alarm /Technical Support Agent,

Time Warner/CharterCommunication 2015-Present

Emergency Response Center

6400 Fly Road

E. Syracuse, NY 13057

Licensed Emergency Response Agent

Processing and Dispatching Critical Alarms from Home Security Systems

Assisting Customers with Technical Support Issues

Data Entry

Sales Associate, Kinney Drugs,Inc. 2009 -2015

31 E. Genesee St.

Baldwinsville, NY 13027

Realtor, Gallinger Realty USA 2008 -2010

7840 Oswego Rd.

Liverpool, NY 13090

(Licensed Salesperson)

Teacher, Kinder Care,Inc. 2003- 2007

3787 Canvasback Dr.

Liverpool, NY 13090

Lead teacher in an older infant room with 8 children ages 0-18 months

Responsibilities included:

Planning curriculum, art projects and activities that teach through play

Providing basic care needs, diapering, feeding, etc.

Keeping accurate records for state, company and family requirements

Parent/ Family Communications

Filling in on phones and receiving tuition payments

Responsible for opening and closing of center on given shifts

Call Representative, AOS. Inc. 2000-2002

1200 23rd Street

Business Expo Suite 108-109

Wilmington, NC 28405

Business to Business Communications:

Contacting prospective Clients to Schedule conference calls

Working with doctors on over the phone research questionnaires

Receiving inbound calls to give information on projects, set calls and confirm conferences

Data entry

Investigator

Taft, Taft, & Haigler Law Offices 1998-1999

1524 South 16th Street

Wilmington, NC 28401

Case investigations:

Contacting & interviewing investigating officers and witnesses

Retrieving outcomes on and citations given as a result of an accident

Incorporating all findings into client files

Photographing client injuries and property damage

Recording expenses to client ledgers

Doing initial intake interviews with new clients and Acquiring Accident reports

Research & copying information from medical libraries

Transcribing recorded depositions

Acquiring names and addresses and preparing promotional literature

Preparing checks and requests for medical records

Filling in on front desk phones

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