Customer Service Graduate Intern
Resume:
ESTHER
ALUMBA
*******@******.***
Laurel, MD 20707
Enthusiastic and passionate pharmacist with Medical Degree in pharmacy and Masters in Business Administration; with experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators.
PROFESSIONAL SUMMARY
Walgreens - Pharmacist
Laurel, MD • 04/2022 - Current
Laurel Pharmacy - Pharmacist
Laurel, MD • 08/2021 - 07/2022
Laurel Pharmacy - Graduate Intern Pharmacist
01/2018 - 08/2021
PROFESSIONAL EXPERIENCE
• Conduct Medication Therapy Management and document outcomes in patient profile
• Compound medications per prescriber orders
Counsel patients on both pharmacological and non-pharmacological methods for disease management
•
Interpret prescription orders, dispense medications and counsel patients on their drugs.
•
• Provide Diabetes education to patients and their care givers
• Lead team of 5 technicians to deliver excellent customer service to patients. Educate patients about possible drug-drug, drug-food, drug-disease interactions and give special administration instructions.
•
Review patient medication profiles and medical records to screen for appropriate drug selection, dosing, route, contraindications, side effects and therapeutic outcomes.
•
• Check medication bottles for proper labeling before allocating to patients.
• Recommend OTC devices or medication options to help mitigate individual symptoms. Collaborate with colleagues, technicians and leading pharmacists in effective prioritization and filling of orders.
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• Supervise safe dispensing of controlled substances Immunize and educate patients to provide immunity against covid, influenza, pneumonia, shingles and other diseases.
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• Conduct daily patient adherence calls to improve patient adherence Managed Immunization clinics averaging about 50-150 vaccines (Hospice of Chesapeake, Sunrise of Silver Spring, Althea Woodland Nursing Home, Pasadena Home Care, Morning Rainbow)
•
Manage drug Inventory by maintaining adequate drug stock, examining drug storage areas, and supervising operation of automated dispensing machine
•
• Prepared pharmaceuticals for long-term care facility Provide excellent patient care by Interpreting prescription orders, dispensing medications and drug counseling
•
• Recommend OTC devices or medication options to help mitigate individual symptoms
• Administer approximately 50 Covid-19 vaccines daily
• Administer Covid-19 Testing
Verify safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues
•
• Fill and verify over 200 prescriptions daily, for quality assurance and patient safety
• Act as pharmacist-in-charge when needed
Supervise dispensation of controlled substances using careful oversight and audit procedures
•
• Prepare medications in blister packs for delivery to facilities
• Lead and managed team of 3 technicians to provide excellent patient care
• Administered Covid-19 vaccines
SKILLS
• Medication Therapy Management (MTM)
• Compounding
• Customer Service
• Medication Reconciliation
• Pharmaceutical Supply Ordering
• Problem Solving
• Verbal and Written Communication
• Controlled Substance Management
• Pharmaceutical Calculations
• Disease Knowledge
• Pharmacy Staff Management
• Patient-Centered Care
• Prescription Drug Interaction Assessment
Acute And Chronic Conditions
management
•
• Performance Metrics
• Safety And Compliance
• Prescription Drug Labeling
Husson University
Bangor, ME • 05/2017
Doctor of Pharmacy: Pharmacy
Husson University
Bangor, ME • 05/2017
MBA: Business Management
San Jose State University
San Jose, CA • 05/2009
Bachelor of Science: Marketing
Minors in Communication Studies and
Advertising
EDUCATION
• Member of Gary J. Sbona Honors Program
CERTIFICATIONS
Registered Pharmacist — Maryland Board
of Pharmacy
•
Basic Life Support (BLS) Provider —
American Heart Association
•
Pharmacy-Based Immunization Delivery —
American Pharmacists Association
•
CVS Pharmacy - Pharmacy Intern
Laurel, MD • 06/2013 - 02/2017
CVS Retail Pharmacy - Head Cashier
04/2010 - 08/2012
• Administered Covid- 19 Tests
Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
•
Interacted with healthcare professionals to support timely and proper processing of prescriptions
•
• Compounded Patient specific medications
• Provided excellent patient care through counseling on prescription and OTC drugs
• Monitored inventory levels and notified pharmacist of items requiring reorder Educated patients on possible drug interactions, potential side effects and optimal methods of administration
•
• Monitored inventory levels and notified pharmacist of items requiring reorder Vaccinated patients to provide immunity against influenza, pneumonia, shingrix, and other diseases
•
• Counseled patients on new medications and OTC products Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling
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Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
•
• Provided excellent customer service
• Resolved customer complaints
• Helped customers complete purchases, locate items and join reward programs
• Increased customer loyalty and retention
AFFILIATIONS
• American Pharmaceutical Association-Academy of Students of Pharmacy (APhA-ASP)
• Kappa Psi Pharmaceutical Fraternity August 2013-Present
• Kappa Psi Philanthropy Committee Chair 2015-2016 CVS Administration January 2017
CVS Management
Upper Marlboro, MD
Preceptor: Dr. John Cosmello, PharmD
OTC Self Care Community Pharmacy October 2016
Walgreens
Cheverly, MD
Preceptor: Dr. Thong Nguyen, PharmD
ADVANCED PHARMACY PRACTICE EXPERIENCES
• Educated team members about the rational behind new pharmacy initiatives
• Educated team members on proper workflow
• Managed the compliance & Regulatory documents in Multiple stores Participated in designated workshop and travel days centered around topics such as Leadership, District Manager Responsibilities, Loss Prevention, Pharmacy Operations, Quality Assurance, Human Resources, Compliance & Regulatory Affairs
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Participated in region and district meetings, as well as off-site clinics for Career/Interview Days
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Reviewed patient charts and made appropriate therapy recommendations to prescribers
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• Counseled patients on their medications
• Made therapeutic OTC recommendations to patients
• Counseled patients on their prescriptions
• Solved insurance rejections
• Vaccinated about 50 patients per day
• Reviewed patient charts for Drug-Drug interactions or duplicate therapies General Hospital September 2016
Laurel Regional Hospital
Laurel, MD
Preceptor: Dr. Odum Obisesan, PharmD
Inpatient/Acute Care August 2016
Veterans Medical Center
Washington, DC
Preceptor: Dr. Ayne Adenew, PharmD
Ambulatory Care June 2016
Veterans Medical Center
Washington, DC
Preceptor: Dr. Jerome McGuire, PharmD
Advanced Community May 2016
Kaiser Permanente
Hyattsville MD
Preceptor: Dr. Olubunmi Adeyemo, PharmD
• Reviewed patient charts and make appropriate therapy recommendations
• Created weekly SOAP notes to improve patient outcome
• Counseled patients on their medications and discharge instructions
• Attended interdisciplinary patients rounds and made recommendations as appropriate Performed sterile compounding of medications using aseptic technique and handled hazardous material appropriately
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• Reviewed patient charts and made appropriate therapy recommendations
• Created weekly SOAP to improve patient outcome
• Counseled patients on their medications and discharge instructions
• Attended interdisciplinary patients rounds and make recommendations as appropriate
• Provided excellent patient counseling
• Reviewed patient charts to check for drug-drug interactions or duplicate therapies
• Approved/Declined non-formulary consults
Made therapeutic recommendations to doctors based on patient's demographics or co-morbidities
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• Counseled patients on their medications
• Performed DUR on patient charts
• Provided MTM to patient
• Created SOAP notes to improve patient outcomes
• Provided excellent patient counseling
• Created patient SOAP notes to augment patient therapy
• Reviewed patient profiles to identify Gaps in care
• Made therapeutic recommendations to physicians when appropriate Certificate of Excellence at Kaiser Permanente June 2016 AWARDS
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