LaKecia Robinson

Phlebotomist/Medical Assistant/Scribe/Patient Access Representative

Charleston, SC

adwz5p@r.postjobfree.com

+1-843-***-****

Work Experience

Patient Access Representative

Change Healthcare - North Charleston, SC

May 2022 to April 2023

• Build great rapports with patients to enhance outstanding patient care

• Initiating prior authorizations with patients’ prescription insurance

• Documenting telephone encounters in patient’s EMR

• Transferring telephone encounters to physicians inbox after documentation, ensuring that patient’s needs are resolved

• Track, report and escalate service issues arising from requests for authorizations, financial assistance or other issues that delay service.

• Respond to/compose corporate emails and answer/make phone calls pertaining to patients' insurance authorization status

• Manage patients' EMRs/input medical documentation in EMRs after registration process

• Seeks positive solutions to the challenges of working in a high stress environment through respectful communication and active problem solving along with processing a high volume of patients in multiple clinical areas

• Daily usage of Microsoft Programs (Excel, Word, Office, etc.)

• Interact with and display outstanding customer service to patient

• Scheduled patient appointments accordingly to align with provider’s availability

• EPIC EMR/EHR

Medical Assistant (Remote)

Ahead Psychiatry

July 2021 to February 2022

• Interact with and display outstanding customer service to patient

• Build great rapports with patients to enhance outstanding patient care

• Obtained/Recorded patient vitals

• Scheduled patient appointments accordingly to align with provider’s availability

• Performed patient assessments (PHQ-9, GAD-7, Audit-C, Mini-Cog)

• Triaged patients via telephone and seeing that their needs are met by the end of the telephone encounter

• Documenting telephone encounters in patient’s EMR

• Transferring telephone encounters to physicians inbox after documentation, ensuring that patient’s needs are resolved

• E-scribing patient’s medications under supervision of physician

• Responsible for front office duties

• Processed medication refill requests

• Educating patients about prescription consumption and special diets

• Billing/coding patients’ charts according to services and procedures that were performed during visit

• Initiating prior authorizations with patients’ prescription insurance

• Respond to/compose corporate emails and answer/make phone calls pertaining to patients' insurance authorization status

• DrChronos EMR System

Medical Assistant

Palmetto Primary Care Physicians - Daniel Island, SC December 2019 to July 2021

• Interact with and display outstanding customer service to patient

• Build great rapports with patients to enhance outstanding patient care

• Performed clinical skills under physician supervision

• Assisted doctor with in-office procedures

• Obtained/Recorded patient vitals

• Administered vaccines

• Scheduled patient appointments accordingly to align with provider’s availability

• Performed patient assessments (PHQ-9, GAD-7, Audit-C, Mini-Cog)

• Triaged patients via telephone and seeing that their needs are met by the end of the telephone encounter

• Documenting telephone encounters in patient’s EMR

• Transferring telephone encounters to physicians inbox after documentation, ensuring that patient’s needs are resolved

• E-scribing patient’s medications under supervision of physician

• Responsible for front office duties

• Processed medication refill requests

• Performing venipunctures/phlebotomy

• Performing electrocardiograms (EKGs)

• Collecting and preparing laboratory specimens

• Performing basic laboratory tests

• Educating patients about prescription consumption and special diets

• Preparing and administering medications/therapeutic injections as directed by a physician

• Billing/coding patients’ charts according to services and procedures that were performed during visit

(CPT, ICD-10)

• eClinical Works EHR/EMR

Medical Assistant

MUSC Cardiovascular Clinic - Charleston, SC

October 2018 to October 2019

• Recording medical histories into patients charts

• Build great rapports with patients to enhance outstanding patient care

• Explaining treatment procedures to patients

• Preparing patients for examination

• Assisting the physician during exams

• Collecting and preparing laboratory specimens

• Performing basic laboratory tests

• Educating patients about prescription consumption and special diets

• Preparing and administering medications as directed by a physician

• E-scribing prescription refills to pharmacy as directed by physician

• Respond to/compose corporate emails and answer/make phone calls pertaining to patients' insurance authorization status

• Performing venipunctures/phlebotomy

• Performing electrocardiograms (EKGs)

• Removing sutures and changing dressings

• Called in medication refills

• Restocked patient rooms

• Scheduled labs

• Scheduled patient appointments accordingly to align with provider’s availability

• Verified insurance

• Prepared charts

• Measured vital signs

• Roomed patients

• EPIC EHR/EMR

Medical Assistant

Doctors Care/UCI Medical Affiliates, Inc. - Charleston, SC April 2018 to June 2019

• Performing EKGs

• Performing urinalysis, hcg, streptococcus, various cultures, complete blood count, metabolic panels, A1C, glucose, monospot, Quantiferon(TB), Influenza A&B, and H Pylori lab tests, etc.

• Relay lab results to patients

• Run controls on the diagnostic lab machines to ensure good quality

• Assist provider in the exam rooms

• Prepare patients for examination

• Gather vitals and Chief Complaint from patients

• Performing intramuscular(IM), intradermal(ID), and subcutaneous(SQ) injections

• Billing/coding patients’ charts according to services and procedures that were performed during visit

(CPT, ICD-10)

Phlebotomist/Medical Assistant/Scribe

LabSolutions - Charleston, SC

August 2017 to March 2018

• Taking medical histories

• Explaining treatment procedures to patients

• Preparing patients for examination

• Assisting the physician during exams

• Collecting and preparing laboratory specimens

• Performing basic laboratory tests

• Instructing patients about medication and special diets

• Preparing and administering medications/therapeutic injections as directed by a physician

• Transmitting prescription refills as directed

• Performing venipuncture/phlebotomy

• Performing electrocardiograms (EKGs)

• Removing sutures and changing dressings

• AthenaHealth EHR/EMR

Patient Access Representative

East Cooper Medical Center - Mount Pleasant, SC

February 2014 to May 2016

• Interact with and display outstanding customer service to patient

• Activate patients' scheduled accounts prior to in/outpatient procedure

• Respond to/compose corporate emails and answer/make phone calls pertaining to patients' insurance authorization status

• Calculate patient's procedure costs through insurance and relay it to the patient

• Collect calculated cost of procedure from patient

• Manage patients' accounts/input medical documentation in EMRs after registration process

• Perform compliance check with procedure(CPT) codes and diagnoses(ICD-9) for Medicare patients to verify that procedure is covered by their insurance Guest Service Representative

Extended Stay America - North Charleston, SC

February 2012 to February 2014

• Display outstanding customer service to hotel guests and callers

• Guest Check-in/check-out

• Managing monetary transactions

• Answering phone/transferring calls

• Faxing documents to corporate office

• Create housekeepers' schedules

• Perform hotel night audit

• Daily Method of Pay

• Create reservations for future guests

Medicine Technician

Ashley River Plantation Assisted Living - Charleston, SC May 2006 to June 2008

• Performed daily narcotic prescription audits

• Followed patients' medication charts as scheduled by physician

• Served as a caregiver to patients

Education

Medical Assistant Certificate Program

Virginia College - North Charleston, SC

December 2017

High school diploma

West Ashley High School - Charleston, SC

June 2001 to August 2005

Skills

• PHLEBOTOMY

• CODING

• MEDICAL TERMINOLOGY

• BILLING

• PATIENT EDUCATION

• Vital Signs

• Receptionist

• Patient Care

• Injections

• EMR

• CPR

• EKG

• CPR Certified

• EHR

• Epic

• Filing

• Microsoft Word

• Venipuncture

• Time management

• ICD-10

• Medical Billing

• Insurance Verification

• CPT Coding

• Medical Coding

• Phone Etiquette

• Medical Office Experience

• Medical Records

• Computer Skills

• Office Administration

• Hospital Experience

• Triage

• Clerical Experience

• ICD-9

• Medical Scheduling

• ICD Coding

• Cerner

• Laboratory Experience

• HIPAA

• Anatomy Knowledge

• Physiology Knowledge

• Documentation review

• EMR systems

• Microsoft Outlook

• Caregiving

• Customer service

• Microsoft Excel

• English

• Typing

• Microsoft Office

Certifications and Licenses

Certified Phlebotomy Technician (CPT)

March 2017 to March 2019

Registered Medical Assistant (AMT)

February 2021 to February 2024

CPR Certification

AED Certification

Certified Medical Assistant

Additional Information

Core Skills

Instrument Sterilization & Autoclaving

Phlebotomy Skills

Obtaining & Recording Vital Signs

Performing EKG's

Suture & Staple Removal

Administering Injections

Specimen Collection & Testing

Patient Education

Filing Patient Charts

Patient Scheduling

Exam Room Preparation

Telephone Etiquette

Insurance Billing & Coding

Medical Terminology Knowledge

Excellent Communication Skills

Strong Work Ethic

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