Customer Service Warehouse Associate

SC

SHONDRYA COLLINS

***************@*****.*** 901-***-**** Memphis, TN 38126

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing 3 years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Diligent customer service with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with front desk assistant and warehouse associate most definitely adaptable to new processes and procedures.

Fitting Room Oversight

Sweeping and Mopping

Pricing and Markdowns

Staff Supervision

Reliable and Responsible

Call Response and Transfer

Work Task Prioritization

Credits and Refunds

Problem-Solving

Product Scanning

Product Location

Cooperative Attitude

Customer Transactions

Feedback Acceptance

Inventory Stocking

Shipment Procedures

Merchandise Packaging

Customer Relations

Honest and Dependable

Payment Processing

Employee Training

Cleaning and Sanitizing

Honest and Ethical

Cash Register Operations

Complaint Resolution

Price Identification

Cash Handling

Merchandise Restocking

Financial Overage Analysis

Money Management

Sales and Promotions

Product Knowledge

Basic Mathematics

Microsoft Office

Team Collaboration

Relationship Building

Coin and Currency Counting

Reporting and Documentation

Service Minded

Creative Thinking

Total Sales Reconciliation

Adaptable and Flexible

Point of Sale Software

Social Perception

Transaction Balance Sheets

Bookkeeping Software

Active Listening

Analytical Thinking

Coupon Redemption

Team Leadership

Data Analysis

Total Payment Calculation

Weight and Measurement

Return and Exchange Processing

Summary

Skills

Problem Solving

Policies and Procedures

Check Cashing

SUBWAY®Restaurants Memphis, TN

Customer Service Cashier

10/2021 - 02/2022

Collected credit card and cash payments to complete transactions for customer orders.

Greeted customers and responded to informational requests. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Built loyal clientele through friendly interactions and consistent appreciation.

Refilled and rotated items on shelves to maintain well-stocked inventory. Maintained cleanliness and presentation of stock room and production floor.

Processed credit card, EBT and gift certificate payments in electronic computer systems.

Informed customers of in-store promotions or pricing specials. Answered product questions with up-to-date knowledge of sales and store promotions.

Recommended, selected, located and obtained products to meet customer needs.

Bagged, boxed or gift-wrapped sold merchandise per customer's request. Redeemed coupons and cross-sold products to maintain customer satisfaction levels.

Answered phone calls to assist customers with questions and orders. Greeted customers promptly and responded to questions. Processed customer payments quickly and returned exact change and receipts.

Counted and balanced cashier drawers.

Welcomed customers, offering assistance to help find store items. Maintained work area and kept cash drawer organized. Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Assisted customers by providing information and resolving complaints. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Answered customers' questions and provided information on store procedures or policies.

Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Scanned items and checked pricing on cash register for accuracy. Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Adhered to social distancing protocols and wore mask or face shield. Offered customers carry-out service at completion of transaction. Staffline Staffing Memphis, TN

Warehouse Associate

09/2019 - 12/2020

Packed and labeled merchandise to prepare for loading and shipment to customers.

Used pallet jacks to move items to and from warehouse locations. Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Experience

Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

Packed materials and items in designated crates and boxes and properly sealed and labeled crates.

Received deliveries, scanned packages and updated orders in internal database.

Examined packages and goods for damage and notified vendors of replacement needs.

Updated inventory and production information using warehouse management systems and scanner guns.

Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Processed requests and supply orders and pulled materials to successfully prepare orders.

Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.

Little Angel Daycare Memphis, TN

Front Desk Associate

02/2013 - 03/2015

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Received incoming calls and coordinated with staff to fulfill customer requests.

Managed guest check-in and check-out procedures, reservations and payments.

Delivered friendly and knowledgeable support to current and prospective customers.

Verified and collected client payments.

Payless Shoes Memphis, TN

Sales Representative

05/2011 - 07/2012

Developed key customer relationships to increase sales. Answered product questions with up-to-date knowledge of sales and promotions.

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Contacted new and existing customers to outline benefits of products. Fostered relationships with customers to expand customer base and retain business.

Created successful strategies to develop and expand customer sales. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Monitored customer order process and addressed customer issues. Demonstrated product features to align with customer needs. Followed-up with clients after installations to assess quality service and customer satisfaction.

Improved overall customer purchasing experiences to promote steady revenue.

Education and Training

Booker T Washington High School Memphis, TN

High School Diploma

05/2010

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