Administrative Assistant Claims Adjuster
Resume:
Sandra Diaz
Dallas, TX
********@*****.***
Office Manager
Dependable, efficient, and goal achiever office manager with a proven record of 16+ years of experience. Passionate about helping business in their growth .Always motivated to learn new Problem Solving set of skills that will improve my overall success within the company. Planning and organization
Authorized to work in the US for any employer
Work Experience
Senior Benefits Administrator
Go Medicare LLC - Chicago, IL
March 2021 to April 2023
• Assisted customers in helping them with a Medicare Advantage Plan according to their needs.
• Qualified all customers who had Medicare,Medicaid and LIS for benefits such as dental,vision,hearing,food,and utility assistance.
• Researched all resources to help with living expenses.
• Directed the customers to our LIS Team for additional assistance. Office Manager
H and H Appliance Repairs - Austin, TX
May 2014 to June 2020
Proficient in MS Office
• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Responded positively to staff feedback, and adjusted strategies accordingly. Interpersonal Skills
• Served as a friendly, hardworking, and punctual employee.
• Worked well independently and on a team to solve problems. Goal Oriented Sales Manager
PDS Appliances - Dallas, TX
September 2007 to July 2014
LANGUAGES
• Established sales goals by forecasting annual sales quotas and projecting expected sales volume English for existing and new products.
• Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual Spanish; Castilian displays.
• Identified and maximized sales opportunities, and increased customer retention rates.
• Helped to increase customer retention by striving to create wonderful customer experiences.
• Answered customer questions and concerns to the best of my ability. Insurance Sales Assistant
Liberty Mutual - Dallas, TX
August 2004 to September 2007
Served as administrative assistant to branch manager. Supporting all aspects of production and office management.
• Served as a helpful assistant to all office staff including all the insurance agents & branch managers assistant.
• Coordinated public events for the sales agents and assisted in translating to get new prospects. Peer Review Associate
Concentra - Dallas, TX
October 2001 to August 2004
• Coordinated medical records, peer questions, x-rays from insurance claim adjusters to send to a specific scope of physicians.
• Worked well with nurses, doctors, and medical professionals.
• Oversea the physicians reports in getting all questions addressed in a timely manner, and submitted completed reports to the claims adjuster.
• Remained up-to-date on medical terminology and insurance guidelines. Education
Associate of Applied Science in Business
Remington College
January 2002 to January 2004
High school diploma or GED
Skills
• Office Management
• Translation
• Insurance Sales
• Accounts Receivable
• Accounts Payable
• Human Resources
• Sales Management
• Customer service
• 45 wpm (10+ years)
• Medical Terminology
• Medical Records
• Recruiting
Languages
• Spanish - Fluent
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