Customer Service Call Center

Bryan Bass

EXPERIENCE:

**/** - **/**

Industry: Retail / Customer Service

Oversee day-to-day operations

Design strategy and set goals for growth

Maintain budgets and optimize expenses

Set policies and processes

Ensure employees work productively and develop professionally

Oversee recruitment and training of new employees

Evaluate and improve operations and financial performance

Direct the employee assessment process

Prepare regular reports for upper management

Ensure staff follows health and safety regulations

Provide solutions to issues

3/03 – 11/15

7 11 Denver, Co

Industry: Retail / Customer service

General manager

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers.Instruct staff on how to handle difficult and complicated sales. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Enforce safety, health, and security rules. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Plan and prepare work schedules and keep records of employees' work schedules and time cards. Establish and implement policies, goals, objectives, and procedures for their department. Inventory stock and reorder when inventory drops to a specified level.Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. Review inventory and sales records to prepare reports for management and budget departments. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Plan budgets and authorize payments and merchandise returns. Examine products purchased for resale or received for storage to assess the condition of eachproduct or item. Estimate consumer demand and determine the types and amounts of goods to be sold. Keep records of purchases, sales, and requisitions. Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising. Formulate pricing policies for merchandise, according to profitability requirements. Establish credit policies and operating procedures. 10/10 9/14 Farmers insurance Denver, Co

Industry: Insurance

Position: CSR inbound call center manager

Supervision of others in reviewing and evaluating claims. This includes reviewing and assigning work, providing training and assistance, and insuring completion of required tasks and activities. Also included are other supervisory responsibilities such as evaluation of performance, employee development, approving leave, recommending disciplinary actions and other administrative responsibilities.

709 s 4th st Jesup GA 31545 ph # 720-***-**** email: ********@*******.*** EDUCATION: 8/86 – 6/93 U.C.L.A. Los Angeles, Ca AA / BA / BS

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