Customer Service Delivery Driver
Resume:
Robbie J Robert
Gonzales, LA *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operations Coordinator
Jack Doheny Company - Gonzales, LA
September 2022 to April 2023
• The role of the Operations Administrator is to provide operational support and job coordination for the development of the Service Department, Camera Inspection Department & Rental Department. This position acts as both a team member and a resource/information provider. To be effective, the Operations Administrator must establish an understanding of the objectives and accountabilities below. Job Responsibilities:
• Administrative duties for Service, Camera Inspection & Rental Department for the assigned branches Batch Time Sheets
Service Planning Calendar
DOT Inspections – Works with Fleet department of open close work orders & load DOT inspections into ERP system
Vendor Recall – Works with Fleet department to monitor recalls open and coordinates with Vendor the scheduling and movement to ensure timely completion New Unit preps – Checks units in for completion of new equipment purchases, ensuring that Dealer paperwork is filed within allocated time frame
Fleet movements – ensure that units are staged for transfer and requested is completed in ERP system
• Complete monthly equipment inventory
• Communicate with inside sales for Equipment sales, to include scheduling sales evaluations & operations checklist
• Coordinates a prompt and efficient timely flow of paperwork with service advisors for quote, estimate and closure completion
• Administration of equipment repairs, building repairs for branch. This includes issuing of purchase orders for vendor payment Ordering consumables for service, camera inspections & rental department
• Be actively involved in repair service workflow with focus towards continuous Improvement and monitor existing processes to ensure compliance
• Follow up customers to obtain feedback and ensure they are satisfied with received services
• Oversee effort assigned to Administrative Assistant and dotted line to service advisor
• Provides additional support for inbound phone calls and routes to appropriate department and or branch
• Ensure the service team consistently provides the most competitive level of customer service while achieving a high standard of 1ualift to meet or exceed customer expectations. Communication with customers as needed to maintain good relations
• Works closely and assists General Manager, Camera Inspection Foreman, Service Manager and Parts Department
• Provides support as needed for Rental Operations, opening, and closing contracts, checking in/out equipment. Monitoring all rental inspections
• Work independently as well a part of a team – motivated self-starter
• Run a safe, injury/accident-free workplace
• Communicate all operating policies and/or issues as needed
• Actively involved in departmental process and procedures development and implementation
• Assists/conducts parts inventory cycle counts
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The Way We Work:
• Proactively accept responsibility to search for, create and execute new and innovative approaches to improve the performance of JDC’s services and objectives.
• Assist external and internal customers to serve their needs taking and accepting responsibility for continuous improvement of customer service.
• Foster meaningful interaction among people through the exchange of information to produce understanding.
• Continuously develop useful effective strategies and interpersonal styles. Engage and guide others towards accomplishment of identified objectives and goals in best interest of JDC and its customers.
• Consistently work toward the common good of the organization and encourage others to do the same.
• Conduct ourselves at all times in a professional, appropriate, respectful manner.
• Actively prioritize and participate in application of proper safety/security practices according to established protocols, guidelines, and policies.
• Participate regularly in JDC provided leading edge training seeking ongoing improvement of JDC equipment knowledge and self-development.
Requirements:
• Must show stable work history & demonstrate the ability to be on time and reliable.
• Five years of hands on experience using applicable tools in a shop environment.
• Previous experience with heavy machinery, troubleshooting conditions and cause as well as performing necessary repairs.
• Thorough understanding and knowledge of rental and camera equipment function, application and operational capabilities.
• Readily identify resource capability and capacity required to stay abreast of ongoing maintenance and repair of JDC rental fleet.
• High School diploma or equivalent.
• Must be able to read, write, speak and have excellent communication skills.
• Must have own hand tools.
• Able to use: computer, hand truck, catalogs, charts, forms, inventories, manuals, pallet jack, scale and may be required to use a fork lift.
The individual in this position will interact with employees and managers in other departments and locations at Jack Doheny Company. Receiving and reacting to directions other than from your immediate supervisor will be required periodically. Conversely, there will also be time when the person in this position must give directions to others.
Hydroblast Technician
Vecta Environmental Services - Gonzales, LA
February 2020 to April 2023
Gonzales, LA
February 2020 to Present
As a hydro blast tech my experience are but not limited to: vessels, tanks, pumps, and pipelines. Also have gained experience with operation and application of Vacuum Trucks. MIT (Manager in Training)
NTB - National Tire & Battery - Denham Springs, LA September 2019 to January 2020
My responsibility was the complete operation of the store. Maintaining a inventory level of tires, filters, and oil to be able to provide quick and accurate customer service. Scheduling of Mechanics and Technicians to ensure we had proper coverage of stores needs. Store Manager
Mavis Discount Tire - Baton Rouge, LA
August 2018 to August 2019
Baton Rouge, LA
August 2018 to August 2019
My responsibility was the complete operation of the store. Maintaining a inventory level of tires, filters, and oil to be able to provide quick and accurate customer service. Assistant Manager
Southern Tire Mart - Gonzales, LA
October 2017 to August 2018
Field All Incoming Phone Calls, Dispatch Technicians On Service Calls, Take Walk in Customers, Billing Local/ National Customers.
Store Manager
Gonzales Tire - Gramercy, LA
November 2016 to October 2017
My responsibility was the complete operation of the store. Maintaining a inventory level of tires, filters, and oil to be able to provide quick and accurate customer service. Scheduling of Mechanics and Technicians to ensure we had proper coverage of stores needs. Service Writer
TIRE ENGINEERS - Baton Rouge, LA
October 2014 to November 2016
Giving great customer service to walk in customers and through phone calls. Build Estimates and present to customers concerning their vehicle. Order tires for inventory and filters. Operator
Kinder Morgan - Gonzales, LA
September 2011 to October 2014
Performed Bulk Transfers from trailer to terminal and from tank to terminal. Checking to ensure the right coding was used with the right storage containers. Chemicals that were handled daily were:MDI, TDI, and Poly-carbonated. Performed Tank Gauging.
Overnight/Day Assistant Manager
Walmart - Hammond, LA
October 2002 to October 2011
My responsibility was the complete operation of the store. Ensuring the General Merchandise and Food pallets that hit the floor were put up. Normal pallet count was 120-150 every night. Coaching 75-80 associates to be safe and to execute their jobs. Guiding the front end CSM's and Cashiers so we would have the up most integrity with our customers money. Also using the loss prevention tools to spot check and stop any internal theft.
Education
Bachelor's in Theology
World Evangelism Bible College - Baton Rouge, LA
September 1996 to June 2000
High school diploma in All required
Christian Life Academy - Baton Rouge, LA
August 1992 to May 1996
Skills
• Cash Handling
• Customer Service
• Merchandising
• Payroll
• Retail Management
• Sales
• Scheduling
• Team Building
• Tire Max
• Tire Guru
• Microsoft Word
• Microsoft Excel
• Retail
• Management
• Inventory
• Powerpoint
• retail sales
• training
• Word
• budget Supervisory Skills: Directing Others -- Highly Proficient August 2019 Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions. Full results: https://share.indeedassessments.com/share
• assignment/mssm1pnpjfmwm-wj Research -- Completed August 2019 Measures a candidate's ability to follow protocols, interpret statistics and graphs, identify errors, and choose research methodology. Full results: https://share.indeedassessments.com/share
• assignment/9ptktmmsfbtpul-m Email -- Completed August 2019 Measures a candidate's ability to effectively compose and organize email messages. Full results: https:// share.indeedassessments.com/ share
• assignment/ycqxeuv9kcnrprpz Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field.
• Auto Estimating
• Loss Prevention
• Assistant Manager Experience
• Store Management Experience
• Automotive Repair
• Planograms
• Recruiting
• Vehicle Maintenance
• Oil Change
• Human Resources
• Inventory Control
• Mechanic Experience
• Pricing
• Suspension
• Brake Repair
• Environmental Services
• Alignment
• Manufacturing
• Quality control
• Warehouse experience
• Forklift
• Automotive Diagnostics
• Service Technician Experience
• Sales Management
• Blueprint Reading
• Delivery Driver Experience
• Purchasing
• Welding
• Freight Experience
• Supervising Experience
• Mechanical Knowledge
• Shipping & receiving
Certifications and Licenses
TWIC Card
Security Passport
Present
Power Safe
Present
MSHA
March 2021 to March 2022
OSHA
July 2021 to July 2022
Assessments
Sales skills — Proficient
February 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Work style: Reliability — Highly Proficient
February 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Warehouse associate — Highly Proficient
August 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Analyzing data — Completed
August 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed
Mechanical knowledge — Proficient
August 2020
Understanding and applying mechanical concepts and processes. Full results: Proficient
Manufacturing fit — Highly Proficient
August 2020
Measures the traits that are important for success in manufacturing roles Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient August 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient
Forklift safety — Highly Proficient
August 2020
Best practices and safety hazards in forklift operation Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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