SUMMARY

Energetic entry-level business administration professional who is dedicated to creating efficiency at all levels of management.

EDUCATION

MOREHEAD STATE UNIVERSITY Sept. 19 – May 22

Bachelor of Arts in Business Administration, General Management

INTERACTIVE COLLEGE OF TECHNOLOGY Jan. 16 – Dec. 19

Associate of Science Office Technology, Medical Office Administration Emphasis

UNIVERSITY COLLEGE OF THE CARIBBEAN, JAMAICA Sep. 2006

Diploma in Human Resource Management

EXPERIENCE

INTERACTIVE LEARNING SYSTEM,

Employment Assistance Coordinator May 20 – Oct. 22

Providing exceptional customer service

Manage the coordination of community services providers, employers, counselors, families, and State and Federal agencies.

Responsible for the placements of graduates and documenting all withdrawals to ensure the institution’s quality placement rates are met for the Council on Occupational Education

INTERACTIVE LEARNING SYSTEM,

Admin. Assistant / Dept. Liaison Feb. 19 – Mar. 20

Kept accurate notes and improved communication between employees, significantly decreasing conflict resolution escalations.

Scheduled background checks and drug screening appointments

Collaborated with management to execute improved methods of communicating company policies, regulations, and processes.

GEORGIA REGIONAL HOSPITAL,

CNA Sep. 17- Dec. 18

Scan medical records, create claims, and enter demographic information through EMR software.

Implemented changes to the scheduling system to improve patient flow (grouping similar services, avoiding scheduling more than one new patient per hour, etc.)

Greet clinic visitors and operate multi-line telephone system, scheduling appointments and assisting patients.

ADJOINED BUSINESS SOLUTIONS LTD,

Administrative Assistant Feb. 06 – May 13

Provide administrative support to the CEO and three of her department directors. Answer telephones and promptly and courteously assist clients and employees throughout the organization. Maintained calendars, coordinating extensive appointments, meetings, and domestic/international travel.

Office Management: Overhauled record-keeping system from manual to computer-based, creating a user-friendly and systematic information management system and reducing data-retrieval time.

Travel Logistics Management: Coordinate a busy travel calendar that includes six international symposiums annually, ensuring all events are successfully executed.

Customer Relationship Management: Tapped into the power of PeopleSoft CRM Analytics to track the effectiveness of leads, marketing initiatives, and revenues. Generated reports that assisted upper management with decision-making.

SKILLS

Microsoft Office Suite, Google Suite, ADP, DocuSign, and Survey Monkey

Customer service and Pertinent information

HR (Employee Relations, Benefits Administration, ADP, Payroll, and Recruiting)