Sales Manager Operations
Resume:
AREAS OF EXPERTISE
Travel Consultancy
Operations Management
Target Management
Financial Processes
Stakeholder Management
Programme Management
Team Management
Process Management
Relationship Management
Customer Services
Budget Management
Event Management
Negotiating supplier contracts
PROFESSIONAL PROFILE
I am a results driven Branch Manager who is highly focused, mature and solution oriented. With over 30 years’ working experience I am committed to productivity and performance improvement, and I offer a practical approach to delivering high quality work. I provide a full capability offering in branch and team management within the travel industry.
With my vast skills set and experience I have the ability to work on my own, manage teams and develop individuals. I am passionate about business and people. Have worked remotely over the past 2 years overseeing two CWT offices References may be produced upon request.
EDUCATIONAL DEVELOPMENT
Course in Management Principles for First Line Managers, University of South Africa, 2014 High School Diploma
EMPLOYMENT EXPERIENCE
Resume of Ms. Noelene Bronwyn Jackson
**********@*****.***
Tampa Florida
Carlson Wagonlit Travel, (CWT)Durban, South Africa June 2004 – March 2023 Designation: Branch Manager/Operations Manager GDS used Galileo and Sabre Company Profile: Carlson Wagonlit Travel is a global leader specializing in business travel management. Responsibilities:
I am a specialist in all operational aspects including overseeing the smooth and efficient running of the branch, strong customer services, human resources, administration and sales.
Manage the budget, control costs and allocate funds appropriately.
Manage financial processes and compile monthly reports.
Provide effective team management, which includes providing training, coaching, development and motivation to employees as well as leadership skills.
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
Involved in streamlining and aligning business processes.
Maintain and develop existing client relationships to increase sales production.
Manage the achievement of targets and ensure branch profitability.
Compile business proposals and negotiate business contracts.
Maintain travel policies and travel solutions, ensuring adherence to ethical standards and compliance with all regulations and applicable laws.
Consult for VIP clients, overseeing the top 2 CWT accounts.
Conduct employee performance appraisals and manage promotional and disciplinary activities.
Involved in the implementation of many global accounts.
Address customer and employee satisfaction issues timeously.
Network to improve the presence and reputation of the branch and company.
Keep abreast of competing markets and provide reports on market movement and penetration.
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Negotiating supplier contracts
CAREER HISTORY
HRG Rennies Travel, Johannesburg, South Africa GDS used Galileo March 1999 – May 2004 Designation: Team Leader
Within my role I liaised with travel partners, tour operators and hotels and managed international and local bookings, groups, incentives and events, as well as managing a team of travel consultants.
Oversaw the day-to-day operations within the branch and assisted in marketing activities.
Conducted client visits and maintained good customer relationships.
Ensured that staff adhered to financial and operational procedures, and that any training needs were identified and addressed.
Managed and motivated staff to meet targets, thus ensuring the profitability of the company.
Dealt with staff welfare, disciplinary matters, and customer complaints.
Conducted performance appraisal with the team.
Assisted in budget management.
Interacted with the new business team and related account managers. Gentravel, Durban, South Africa GDS used Galileo
Designation: Travel Supervisor
April 1997 – February 1999
Within my role I supervised the daily operations of the branch, set targets and trained staff.
Performed international consulting duties including groups and incentives.
Managed vendor relationships identified and executed contract negotiations, and ensured staff used preferred suppliers.
Oversaw the administration of the corporate credit card program.
Monitored and enforced employee expenses, corporate travel and credit card policies.
Supervised the investigation and resolution of internal and external client complaints, initiating the resolution process.
Club Med, Durban, South Africa May 1994 – March 1997 Designation: Sales Manager
Within my role I managed the Durban office and performed a sales function, which included calling on travel agents throughout South Africa, calling on corporate clients, setting up promotions, supplying literature on specials and keeping abreast of competitor and industry trends.
Compiled daily administration and weekly sales reports.
Continually strove to achieve and exceed set targets.
Promoted and accompanied incentive groups.
HRG Rennies Travel, Durban, South Africa GDS used Galileo July 1983 – April 1994 Designation: International Senior Consultant
Previous Designation: Junior Consultant
Previous Designation: Processor
International Senior Consultant
Within my role I was responsible for selling travel products, which included providing information on travel options, preparing customer and international documentation, and keeping client information up to date.
Managed set corporate customers and handled their leisure/corporate bookings.
Performed general travel agency administration duties.
Attended travel workshops, training and travel related functions.
Gained knowledge and experience in the Galileo and Safari systems. REFERENCES:
1. Maria Martins - Director: Programme Management (retired) CarlsonWagonlit Travel (CWT)
Tel : +27-832******
*****.*************@*****.***
2. Sandra Engelbrecht –General Manager CWT South Africa **************@*****.**.**
Tel: +27 (0-83-227-****
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