Customer Service Bartender

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

SKILLS

NICOLE DEMASO

**** * **** ****, **** Leroy, MI 49051 C: 269-***-**** ************.**@*****.*** Service-oriented in customer service with 18 year background in working in restaurant and customer service . Core competencies include organization, hard work and great work ethic as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Active Listening Active Learning

Judgment and Decision Making Time

Management Complex Problem Solving

Coordination Customer and Personal

Service

06/2014 to Current Cashier

Lowes Battle Creek, MI

Greet customers entering establishment. Guide them to the department their looking for.

Answer a multiline phone system, transferring customers to the correct departments.

Process online/special orders

Process merchandise returns and exchanges.

Process payments/credit line increases on credit cards. 08/2004 to 11/2004 Inventory The Buckle Battle Creek, MI Compare merchandise invoices to items actually received to ensure that shipments are correct.

Receive, open, unpack and issue sales floor merchandise. Stamp, attach, or change price tags on merchandise, referring to price list. 08/2003 to 01/2004 Business Manager

Nottke's Family Fun Center Battle Creek, MI

Use computers for various applications, such as database management or word processing.

Keep records of materials filed or removed, using logbooks or computers. 10/1997 to Current go Specialist, Waitress, Bartender Busser, Host Chili's Grill and Bar Battle Creek, MI Wipe tables or seats with dampened cloths or replace dirty tablecloths. Set tables with clean linens, condiments, or other supplies. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating. Take orders from patrons for food or beverages.

Check identification of customers to verify age requirements for purchase of alcohol.

Clean glasses, utensils, and bar equipment.

Jan 2004 High School Diploma

Citizens' High School Orange Park, FL

Active listening,database management, Decision Making, Problem Solving, sales, Time Management, word processing

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