Customer Service House Keeping

Christina Bell

**** *** *, **** *****, TX ***** H:469-***-**** ****************@*****.***

Summary

A self-motivated professional with a wide range of training, collections and customer service

experience. Analytical problem solver who can quickly adapt to changing environments and

circumstances. Ability to quickly analyze and solve complex problems. Interact effectively and build

positive rapport with peers, supervisors and senior management.

Experience

John peter smith/house keeping May 2022- current

e cleaning

e responsible for upkeep of rooms

e Trash

e covid 19 prevention

Late Stage/Loss Account Manager Aug 2020- Mar 21

Bank of America North Richland Hills, TX

© Responsible for recovering or minimizing losses assigned with customer focus

Responsible for skip trace, research and investigate to locate collateral and commercial vehicles

Assign and recall collateral for repossession and reinstate customer with collateral

Analyze statistic reports to determine areas of opportunity in collector effectiveness

Responsible for all escalated calls for accurate resolution

.

.

@ Crafted solutions for customers with financial debt to prevent charge off

@ = Multitasked through numerous systems while holding conversation with customer

e Highly efficient and knowledgeable of the trade, policies and process in all departments

@ Responsible for negotiating the terms of agreement, payment plans and settlements on loss recovery

loans

Mid-Range Account Manager

@ Maintain and reduce delinquency on accounts while minimizing losses

© The MRAM shall be responsible for collecting all accounts to a current status through outbound calls

© Collect from customers in accordance to all state and federal laws

Responsible for negotiating the terms of agreement, payment plans and settlements on loss recovery

loans

@ Highly efficient and knowledgeable of the trade, policies and process in all departments

@ Responsible for all escalated calls for accurate resolution

Wendy’s Shift Manger Jan 2019 -feb 2020

Bank of America — Fort Worth, TX

© Utilized various automated systems to verify supporting documents for employment, property

characteristics, value and credit to ensure compliance to all internal and external/ regulatory guidelines,

Confidential

© Selected required conditions on each deal to be satisfied by the solicitor and the broker prior to funding

© Corresponded with mortgage brokers to obtain outstanding documentation needed to complete

requirements as stipulated on the commitment

© Negotiate loan terms (where applicable) in order to satisfy the interests

Education/Training Experience

East High School — Poly High School

Harvard Mentor Management (BOFA)

© Course Strategic Planning

© Leading People

References

Available upon request.

Contact this candidate