Customer Support Day Warehouse

CAREER PROFILE

Meticulous, results-focused with a talent for defining and delivering against client needs to drive sales growth and satisfaction. Specialize in defining administrative and organizational priorities to support streamlined business operations, while translating complex problems into innovative solutions. Influential relationship builder and collaborative team player with who champions a culture of organization, compliance, and continuous improvement.

KEY SKILLS & STRENGTHS

End-to-End Sales Management

Customer Support & Experience Management

Client Prospecting, Acquisition & Retention

Administration Management

Detail & Deadline-oriented

Planning, Organization & Prioritization

Problem Solving & Solution Development

Relationship Building (All Levels)

Needs Analysis & Active Listening

Marketing & Social Media Management

Communications (Written & Oral

Research & Analysis (Data-driven Decision-making)

Collaboration & Team Working

Pitching & Product Demonstrations

Microsoft Office Suite (Word, Excel, PowerPoint)

Time Management & Multitasking

Zoom

Self-motivated & Quick Learning

EDUCATION

Working towards a Bachelor of Arts (B.A.) in Psychology 2022

University of Memphis

CAREER HISTORY

Warehouse Operative Present

Adecco Staffing

Head day-to-day warehouse operations, promoting a culture of quality, efficiency, and continuous improvement to deliver against challenging productivity goals.

Key player in a highly collaborative team transporting and preparing packages for distribution – consistently meeting/exceeding challenging targets

Manage internal documentation to record merchandise/inventory – enabling effective decision-making and accurate reporting/problem solving

Support investigations into missing, lost, and damaged materials to determine the root causes of issues and advise leadership on resolutions

Embed best practice and compliance in all operations to maintain impeccable standards

Sales Representative 11/19 – Present

Principle Toyota Memphis, TN

Drive revenue growth through expert management of the end-to-end sales cycle:

Consult and qualify prospects directly; quickly nurturing trusting relationships to gain insights into their specific needs, vision, and goals.

Leverage insights to provide targeted recommendations delivered as influential pitches/vehicle presentations that communicate the unique value proposition.

Structure and negotiate pricing, and capitalize on upselling/cross-selling opportunities to optimize top line revenue and close high-value deals

Manage a full administrative workload, to include email and text management, and all documentation underpinning sales and vehicle registration

Optimize the CRM/prospect pipeline while expanding a personal business network by executing pre- and post-sale follow ups

Apply a data-driven approach to the development of targeted business development/sales strategies and sales initiatives to optimize growth and revenue

Consistently meet and exceed challenging sales targets.

Maintain currency of knowledge across the entire product and service line to provide individualized guidance, problem solving, and advice to clients.

Partner with leadership to capitalize on growth opportunities and ensure the timely completion of sales processes.

Recipient of multiple awards, including the 2019 and 2020 ‘Unparalleled Service with Great Customer Reviews Award’, the 2021 ‘Define Excellence Award’, and the ‘Pinnace Award’ for high volume car sales

Assistant 06/2019 – 10/2019

MRC

Employed appropriate and empathetic counselling techniques in responding to crisis situations, before providing the support required to safely de-escalate severe mental health and behavioral issues

Collaborated with an interdisciplinary team in understanding each patient’s individual needs before building treatment and care plans around them

Cultivated strong, trusting relationships with disconnected homeless youth to

Sales Representative Team Leader 05/2017 – 05/2018

City Auto Sales Memphis, TN

Consistently overdelivered on challenging sales quotas by optimizing the prospect pipeline to capture insights into the needs of each customer, and deliver influential pitches to structure and close high-value contracts.

Continuously updated knowledge of products and market trends to educate clients and provide best-in-class service.

Applied a dynamic outbound approach to lead generation through,

Maintained and tapped into expansive prospective customer databases – leveraging data to identify and capitalize on opportunities

Served as a trusted advisor to leadership regarding annual sales planning and goal/target-setting and tracking

Warehouse Operative

DAYCO Memphis, TN

Defined and serviced daily administrative functions to support streamlined, efficient, and quality business operations.

Prioritized accuracy in the maintenance of a contact list

Tracked office supplies on an ongoing basis to facilitate timely replenishment.

Maintained orderly and accessible filing systems (both digital and physical), while adhering to all pertinent document retention and data protection requirements

Worked across senior stakeholders to schedule and facilitate complex meetings, including material preparation, minute-taking, and action tracking

Served as a key point of consultation for inbound inquiries, educating and advising customers or redistributing calls as appropriate

Provided outstanding organizational and executive representation in drafting and distributing key documentation and data

Developed and processes expense reports in accordance with internal procedures.

Telephone: 901-***-****

Email: ***********@*****.***

Location: Memphis, TN 38117

Lisa Mowery

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