Referral Coordinator Customer Support

AL

ALBA LUCERO

**************@*****.*** 201-***-**** Saint Petersburg FL 33702

Detail-oriented and highly organized Referral Coordinator with 7-year history of serving patients in Clinical setting. Interested in contributing to health industry. Reputation for skillfully communicating with stressed patients and ensuring full satisfaction. Thrive in a high-volume call center environment. I am bilingual in Spanish and English, offering solid comprehension of cultural diversity. Hardworking and reliable, highly organized, proactive and punctual with team-oriented mentality. I am a motivated professional offering 7 years of experience in the clinical/medical field. Will do my best to add value to any organization in need of great collaboration. Patient Scheduling

Effective Customer Communication

Customer Support and Assistance

Friendly, Positive Attitude

People Skills

Fluent in Spanish

Conflict Resolution

Customer Service

Active Listening

Reliable & Trustworthy

Good Work Ethic

Vanderbilt Medical Center Saint

Petersburg, FL

Referral Coordinator

Scheduled patients according to availability, urgency and insurance authorization guidelines.

Managed up to 20 patient referrals daily through multi-line telephone system.

Reviewed demographic, clinical and insurance information before sending to referred specialists.

Answered questions and resolved concerns raised by both patients and specialists.

Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Union Hill High School New Jersey

High School Diploma

06/1998

Spanish:

Native/ Bilingual

English:

Full Professional

Summary

Skills

Experience

Education and Training

Languages

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