Customer Service Call Center

JORGE VELAZQUEZ

*******@*****.*** – 520-***-****

TUCSON, AZ

SKILLS

Customer service

Sales

Call center environment

Bilingual (Spanish)

Life/Health Ins. Licensed

Financial Management

Problem-solving

Teamwork

Management

WORK EXPERIENCE

Teksystems May 2022 – April 2023

IT Recruiter

Technical recruiter in southern Arizona, I specialized in providing the highest caliber of technical professionals to help our clients reach their IT and business goals. I provide guidance to optimize how our clients manage their IT workforce. Find and secure the right people for the job at hand.

GoHealth August 2021 – February 2022

Licensed Insurance agent

Taking care of inbound and outbound calls from seniors with questions and concerns about their Medicare or Medicaid benefits, some of these options are administered through private health insurance companies. Gather sensitive information to complete or make enrollment changes. Effectively sell health insurance plans and products to customers

CBR June 2019 - June 2021

Newborn Stem Cell Educator

Educate families on their cord blood banking options, empowering them to make an informed decision, and complete the full enrollment process. My goal was to exceed our internal and external customer expectations, and be in contact with courier services, hospitals, and doctors, while providing superior service issue resolution.

Aetna Inc December 2018 - June 2019

Customer Service

Answer inquiries from our Workers compensation members via inbound and outbound calls. I was able to deal compassionately with injured workers, adjusters and pharmacists on a one-on-one basis and focus on their needs through careful listening. Medication processing for approvals and denials.

INTUIT 2013 - 2018

Sales Consultant

Research customer needs and recommend the proper QuickBooks/Payroll or payment services, create a positive relationship with the customer. Educate them on the future direction of the industry, and the benefits of cloud services. Follow organization policies and procedures and maintain direct communication to meet customer requirements.

Support customers by providing a consultative sales experience around how to start, protect, manage, and grow their small businesses. Engaging with small businesses discussion and their aspirations, uncovering needs, and discovering problems that I can help them solve with Intuit's offerings including Supplies, Financial Management, Payroll and Payments solutions.

Sears 2012 - 2013

Sales agent

Cross-functional member of sales and customer service teams over the phone. Resolved issues efficiently while demonstrating exceptional communication skills. Fostered a responsible, respectful environment while ensuring all service objectives were accomplished.

Handled approximately 80 calls per day

Sales

Product information

Issues or problem resolution

Customer service

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