Service Representative Administrative Assistant

Gwendolyn L. Fletcher

***** ****** **. **********, ** 63033 314-***-**** (c) **************@*****.***

Objective:

Seeking Part-time Receptionist opportunity.

To obtain an administrative opportunity as a Receptionist/Secretary/Customer Service Representative My professional work experiences, solid organizational skills and Microsoft, empathy for others will allow me to contribute successfully to your facility.

Education:

St. Louis Community College Forest Park

Skills:

Applications: Microsoft Office (Word, Outlook, Power Point)

Dependable and Self-motivated

Superior organizational skills and ability to prioritize

Excellent verbal and written communication

Professional Summary:

Administrative Assistant – May 2012 – December 2019

Focus on Residential Services (DBA) Lafayette Habilitation Center

2701 Henrietta St.

St. Louis, MO 63104

Monitored and administered budget and expenses for department projects, events and routine activities ensuring appropriate use of organizational funds.

Negotiated with vendors to procure items at or under budget requirements.

Conceptualized and implemented internal and external customer service training protocols to improve organizational performance

Development of Customer Service Telephone Relations

Human Resource Management

Special projects as assigned

Program Assistant - (Child Care Worker) – September 2011 – May -2012

YMCA

605 Locust St., St. Louis, MO

Creating lesson plans

Helping children with homework

Addressing physical and social skills

Communicating effectively with parents

Registrar – May 2008 –December 2010

Forest Park Hospital

6150 Oakland Ave.

St. Louis, MO 63110

Managed high volume phone calls

Conducted in-person patient registration

Verified accurate medical and insurance documentation

Administrative Assistant - June 1999 – July 2005

Forest Park Hospital

6150 Oakland Ave.

St. Louis, MO 63110

Supported Director of Care Coordination and Medical Director/Nephrology

Conceptualized and implemented internal and external customer service training protocols to improve organizational performance

Trained and oriented new hires

Developed budget planning reports providing accurate tracking of expense accounts and payroll

Type and faxed documents

Maintained employee Data Base

Volunteer -Serving on Village at Paddock Lake Condominium Board

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