Accounts Payable, Data Entry, Customer Service & Insurance

KRISTLE PIEH

Email:************@*****.***

SUMMARY OF QUALIFICATIONS: Customer satisfaction driven and self-motivated to provide the highest service level quality at all times. Proven history of effective time/project management, task prioritization, and meeting tight deadlines.

Core Competencies Include:

Persuasive Communication, Customer Orientation, Initiative, Thoroughness, & Personal Credibility.

PROFESSIONAL EXPERIENCE

Dominion National

Cash Post Specialist: 2021- 2023

●Download daily deposit files from the corporate banking system and review payment remittance to ensure payments are posted to the correct account.

●Create Excel spreadsheets to track and notate all payment posting details for tracking purposes.

●Perform daily, weekly, and monthly reconnaissance to validate all revenue received aligns with the total amount of deposits made to member accounts.

●Follow standard departmental policies/practices with some latitude to allow interpretation/deviation and/or independent discretion.

●Work with partner departments to resolve customer issues.

●Perform other duties as assigned, including but not limited to training and assisting less experience personnel.

State Farm Insurance (Multiple Locations)

Financial Services Representative (Washington, DC): 2012- 2013

●Manage a portfolio of assigned groups to ensure that all payments reconcile with the invoice. Initiate contact with clients in order to resolve any discrepancies.

●Utilize Excel spreadsheets to produce monthly analysis reports by compiling, analyzing, and synthesizing detailed information submitted by our clients such as premium rates, payments, plan types, termination requests and policy descriptions.

●Generate weekly reports to gauge growth/loss volume and develop potential leads.

●Submit monthly reports of all account activity, highlighting specific alterations that have contributed to fluctuations in account credits or debits, identify discrepancies and possible errors.

Business Account Representative (Cordova, TN): 2011-2012

●Primary point of contact for administrators of our large group accounts.

●Maintain client satisfaction by conducting customer surveys and identifying opportunities to improve our products and services.

●Perform outreach to local groups and businesses to provide information about State Farm products and services.

●Facilitate and conduct seminars, aimed to resolve issues, raised by local owners.

Account Services Representative (Cordova, TN): 2009-2011

●Frontline customer service associate, primarily assigned to provide uniform interpretation of benefits to members, providers and employer groups. Explain and clarify plans’ policies and procedures.

●Achieve monthly sales goals from newly developed leads or by adding new lines of service to existing members.

●Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documents the information on the billing system.

HOPE Community Credit Union (Memphis, TN)

Program and Business Development Officer: 2007-2009

●Develop outreach programs, targeted an increasing community inclusivity efforts and promoting small business ownership.

●Coordinate and participate in enrollment events and sponsored functions, to ensure bilingual representation is available at all events, as part of our Hispanic outreach program.

●Provide training to all new & current employees on the Symitar operating system, during the company merge.

Marketing and Training Liaison: 2006-2007

●Conduct onboarding and annual training to review company policy & procedure standards, as well as Fraud, Waste, & Abuse procedures.

●Review market trends and customer surveys to determine the most appropriate media outlets and sponsorship events to reach our target audience.

Member Services Representative: 2005-2006

●Responding promptly, either in-person or electronically (phone, fax, or email) to our member’s inquiries about their account information, loan status, or additional lines of products available to them.

●Maintaining a positive, empathetic, and professional attitude toward customers at all times.

EDUCATION:

●University of Memphis, Memphis, TN (1 year completed, 2002-2003)

●University of Tennessee, Knoxville, TN (2 years completed, 2000-2002)

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