Service Representative Customer

ASHLEY SHANAHORN

Scott AFB, United ***** 443-***-**** *************@*****.***

Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills

Money Handling Abilities

Delivery Scheduling

POS Systems and Ordering Platforms

Product Organization

Retail Sales Customer Service

Order Processing

Managing Multiple Tasks

Microsoft Word

Grammar

Sales Expertise

Prioritization

Recordkeeping Strengths

Research

Proofreading

Active Listening

Work History

Customer Service Representative 10/2010 to 10/2014 Edible Arrangements, 6925 Oakland Mills – Columbia, MD Hours per week: 40

Duties, Accomplishments and Related Skills:

As a customer service rep

I took orders via phone, online and in person while managing the storefront and back I kept the store clean, organized, as well as, organized the flow of the arrangements being made, wrapped and delivered in a timely manner with our delivery drivers I also communicated with other EA stores that my supervisor owned as well It was the best job I had the pleasure of working for, for four years Supervisor: Peter Toeneboehn 301-***-****)

Okay to contact this Supervisor: Yes

Responded to customer requests for products, services, and company information. Met customer call guidelines for service levels, handle time and productivity. Promoted available products and services to customers during service, account management, and order calls.

Answered constant flow of customer calls with minimal wait times. Utilized customer service software to manage interactions and track customer satisfaction. Sought ways to improve processes and services provided. Trained staff on operating procedures and company services. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Responded proactively and positively to rapid change. Tracked customer service cases and updated service software with customer information. Updated account information to maintain customer records. Exhibited high energy and professionalism when dealing with clients and staff. Delivered prompt service to prioritize customer needs. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Processed customer service orders promptly to increase customer satisfaction. Managed timely and effective replacement of damaged or missing products. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Offered advice and assistance to customers, paying attention to special needs or wants. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

Bachelor Of Fine Arts: Painting And Drawing

Academy of Art University - San Francisco, CA

Associate's degree: Studio Fine Art 05/2011

Howard community college - Columbia, MD

GPA: 3.5

High school diploma 06/2005

Centennial High School - Ellicott City, MD

GPA: 3.4

Certifications

English Spoken Advanced Written Advanced Read Advanced

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