Counsellor,advisor

Senior Manager Feb ****-Mar ****

SALMA LALANI

Atlanta, GA 404-***-****) *****.********@*****.*** https://www.linkedin.com/in/salma-lalani QUALIFICATIONS PROFILE

Senior Manager with 8+ years of experience in Education industry while mentoring student ranging from elementary to college level, both individually and in small mixed groups. Offering strong administrative and cross-functional collaboration skills to provide teams with support and guidance to surpass expectations. Well-versed in Relationship Building Training Management, Career Counseling and Business Development. AREAS OF EXPERTISE

Client evaluation Conflict Resolution Relationship building and rapport Verbal and Written Communication Business Development Ability to influence and negotiate with customer at all levels Listening skills Ability to empathize with Client

PROFESSIONAL EXPERIENCE

BAcentric Solutions – Hyderabad, INDIA

• Manage,inform and counsel on Business Analyst Courses to Undergraduate, post graduate university Students & Experienced Professionals.

• Utilize database to record accurate documentation and insure timely inquiry responses.

• Handling incoming and outbound Calls & emails.

• Providing necessary training to the Salesforce regarding product presentation, Customer handling.

• Understanding customer needs and identifying sales opportunities.

• Assisting the Candidates with right course and helping them in the registration process.

• Keeping up with product and service information updates.

• Staying informed about competing products and services.

• Proactively assess,clarifies and validates needs of candidates ongoing basis.

• Ensure maintaining the business targets and other front office compliance. ICAD School of Learning – Nagpur, INDIA

• Developed and implemented Strategic Marketing plans to drive sales, profit and brand objectives.

• Good Knowledge of CRM Practices and Systems.

• Supervised and managed product-related communication to achieve messaging accuracy and product correctness.

• Shared the suggestions with Management for business betterment and take initiatives towards the systematic execution of work.

• Trained the new employees with Company profile, product Information & work understanding.

• Conducted Individual & group Sessions for Local as well as Residential Students & Parents.

• Delivered Effective classroom and assembly sessions & also addressing mass audience at various official purposes Admission Counseling, handling all types of queries by students & parents, Teachers and convert them to final admission.

• Head hunting the talent via cold call, generate more leads from them.

• Updated system information, making appropriate changes to documentation. Jobsonroll – Nagpur, INDIA

• Followed up with notable applicants sourced via industry- specific pipelines, events, and job fairs.

• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

• Operated and maintained applicant tracking and candidate management systems.

• Verified applicant references and employment details.

• Evaluated strengths and weaknesses of candidates through effective screening processes. Program Manager May 2022-Dec 2022

HR-Recruiter June 2011-Nov 2011

EDUCATION

• Bachelor of Commerce form SNDT Women’s University, Mumbai June 2009

• MBA in HR & Finance RTM Nagpur University, Nagpur Sept 2011 CERTIFICATIONS

• International Certified Career Coach (ICCC) with Mindler Dec 2019

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