Customer Service Recovery Coach

OBJECTIVE

To obtain a challenging position with a corporation where my experience will contribute to the growth of the organization.

SKILLS

•Strong organizational and prioritizing skills

•Able to handle a multitude of details at once and meet pressing deadlines

•Effective problem solver

•Exceptional customer service skills

•Excellent communicator, both

orally and in writing

•Microsoft Word, Excel,

PowerPoint and DHS

Systems, OMRDD

SOCIAL SERVICES MANAGEMENT INSTRUCTOR

EMAIL: ***********@*****.*** TELEPHONE: 1-917-***-****

EXPERIENCE

OPERATIONS MANAGER • CAMBA • 05/2020

Ensured the smooth running and supervision of all facility/operations related staff and services on a day-to-day basis, in order to ensure that all client goals, targets, and performance outcomes are met on a daily/weekly/monthly basis. SHIFT SUPERVISOR • ICL • 04/2020

Assigned caseloads and related duties, coordinated the activities of the staff in providing treatment services to residents. Provided clinical oversight of implementation of all phases of residents' treatment plans. This included daily living skills training, personal hygiene, medical needs, recreational and socialization activities. Assisted in directing and supervising personnel. Assisted in maintaining property accountability. Provided quality assurance oversight. Fostered community relations and conducted investigations. UNIT COUNSELOR • ANCHOR HOUSE • 06/2019

Performed a wide variety of tasks related to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing, safety, security, and support of residents. Interacted directly with the residents and assured that all areas of the facility were clean and functioning as required.

SUPERVISOR • SERVICES FOR THE UNDERSERVED • 07/2016

Supervised a transitional residence for adults. Ensured the smooth running and supervision of all residence related and services on a day-to-day basis. Maintained documents and reported findings to facility directors. Guided staff and clients as per organization rules, policies, regulations and procedures. Performed all other duties assigned.

SOCIAL SERVICES MANAGEMENT INSTRUCTOR EMAIL: ***********@*****.*** TELEPHONE: 1 (347) 616 - 7315

CASE MANAGER • BROOKLYN ART INCUBATOR • 03/2015

Provided holistic and comprehensive case management services to all clients including: intake and benefit assessment, goal setting, long term and weekly case plan development, progress monitoring, money management, tenant education and advocacy and referrals. Conducted in person follow up meetings. Contacted landlords to validate eviction notices. Connected families to needed and available community resources.

DIRECT SUPPORT PROFESSIONAL • HEART SHARE HUMAN

SERVICES • 02/14

Provided in home care for developmentally disabled and geriatric individuals. Trained individuals to bathe and groom while assisting them with daily activities. Prepared meals for clients. Helped to create strategic plans and goals for individuals. Attended and conducted monthly progress meetings. Protected individuals from harm through vigilant care and home training while assisting with transporting clients to various appointments and community outings. Documented clients’ behaviors and assisted with treatment modalities.

Acacia Housing Network Queens NY, 2022-Present

Security Supervisor (Senior RA)

Giving oversight to Nonprofit Organization, (running shift, provide security to facility, and managing reports.

Monthly supervisory meeting with staff, ensuring that objectives are being met.

Holding and sitting in on hiring process.

Sending nightly reports to New York State DHS(Department of Homeless Services) ensuring that clients are accounted for withing the organization

Managing Records of client’s property, intakes processing, and placement for clients

Hands on with managing/running new contracts, opening of new site in the tristate area

Responding to the collation complaint and facilitating middle grounds for both parties

Shift manager for single male site, single female site, and family site.

Providing clear leadership directives for the team to follow through, which will help to meet timeline goals and encourages efficiency withing the teams workflow

EDUCATION/CERTIFICATIONS

PEER ADVOCATE RECOVERY COACH

CPR, FIRST AID, SCIP AND AED

NEW YORK STATE LICENSED DRIVER

ASSOCIATES • DATE EARNED • INTERBORO/TECHNICAL

CAREER INSTITUTE

CASAC T • MARCH 2021

SOCIAL SERVICES MANAGEMENT INSTRUCTOR EMAIL: ***********@*****.*** TELEPHONE: 1 (347) 616 - 7315

REFERENCES FURNISHED UPON REQUEST

Contact this candidate